Plus Fitness 24/7 Carlingford

This gym is incredibly unclean, and most of the members don't bother to use towels. Placing a can of deodorant at the front doesn't solve the issue. It's unpleasant!

Update December 2023 - See picture attached. Need COVID?

I joined Anytime Fitness because they have much cleaner bathrooms. Additionally, I frequently experienced disruptions during my workouts and encountered poor customer service at Carlingford Plus Fitness.

This review is intended for other users only, so please refrain from commenting on it. You guys only cover your tracks with excuses

No body took down my detail or guidance during my trial. I came for a trial with a friend to lose weight, but I was unimpressed with the rude customer service. The bathroom was unclean and smelly, and we were constantly being watched and interrupted by other people

I had a terrible experience at Carlingford Plus Fitness. The gym members continuously harassed me to put the weights away during my workout. When I asked the staff for assistance, they flatly refused, claiming it was not their responsibility to clean the gym and re-rack weights. This level of customer service is unacceptable, and I would strongly advise against joining this gym. I have switched to another gym where I am being treated properly.

You won't find a peaceful and quiet workout environment here. I experienced disruptions while using two machines during our session and had to deal with the inconvenience of re-racking weights in the middle of my workout.

It's important to note that there is no mention of the requirement to put weights away in the contract. Everyone understands the significance of re-racking weights, but it shouldn't occur while we're actively exercising. Moreover, offensive and discriminatory language was directed at me during our interaction.

The gym owner hired a supervisor responsible for tasks like re-racking weights, maintaining cleanliness, and effectively communicating with customers. Unfortunately, Chloe (or whoever was on duty on 18/9/23 at lunch time) was unable to address the issue and failed to carry out these responsibilities properly.

The worst most disgusting gym you could possibly go to. Very much like a dive and as such attracts that kind of clientele. If you are a woman, you are definitely not safe going out there, especially later at night.

Rude patrons use the gym, swear the whole time, and talk disgustingly about women and that is why I left. They then did not honour what they had told me.

When I said to the guy working there why I was leaving, his answer was "sorry you feel that way". What he should have said was " that is unacceptable and I will send out an email blast to all members telling them that that behaviour is not acceptable". Instead he thought that that was ok behaviour and had no intention to do anything about it. As a woman, I felt really unsafe and too scared to be alone with a group of men acting that way.

Also I was told that the money I gave for the key was a bond and when I handed it back in, I would get my money back, now they refuse to give me my money. Their excuse is that the guy who use to work there, doesn't anymore and he told me the wrong thing so too bad. Stay well away, especially if you are a woman. There are much better, cheaper and safer places to go.

My Y10 child had membership for some time, upon cancelation request, they suggested to pause it few months, then without any notice, they been charging to my card while my child never went back a single day.for my refund request, they say they are not responsible, no refund can be given while my child never attend since.emails sent up to their instruction saying the owner is in Queensland, no response at all. I strongly not recommned here

Never on business hours also they receive calls, i wanted to pause my membership for some time once i was able to do that easily with just one phone call, this second time they says you have to visit in person during staff hours. Regarding this in email and phone received different answers.neither they have send or showed me their updated terms and conditions

furthermore they don't have any flexibility in anything, if someone has already contacted them way long ago and kept consistently everyone aware of the thing i want, they have only and only their way in their terms and conditions. I would like to say to them they aren't the last gym on the planet. And more interestingly they even appointed a third party fund collection agency to get the money out.and lastly A/C's and fans are almost always turned off or too low.and lastly in the joining form despite clearly writing my name and phone numbers they never ever are able to find me on the system, they had misspelled my name while adding twice.unprofessional

Best gym in the area

Clean

Great staff

Good equipment

Nice lighting.

Awful customer service! They made me come into the gym to cancel my membership after 2 major knee surgeries rather than doing it on the phone. I've now requested tax invoices 4 times and they flat out ignore me. They didn't even give it to my partner when he went in to cancel my membership. I'm so disappointed I've been a member of this gym for many years. Now that I'm recovering I WILL NOT be coming back here.

I love this gym! I have been going for almost 4 years and it’s really amazing. I love the set up of the gym and how the machines are spaced out and how there is a separate room for floor work, cardio machines deadlifts and the common gym area with all the other weights and equipment. Great customer service and communication. Staff are super friendly and really accommodating. 100% recommend! So far been really happy with this gym:) Thanks guys

Vince and the team at Plus Fitness Carlingford are just awesome. Beautiful clean gym, great equipment and helpful happy staff. One of the few Plus Fitness locations with not one but two lifting platforms. Great atmosphere for younger lifters too, highly recommended.

Great Gym. I recently joined from another Gym nearby and can say that this is much better. The staff are great and there are no ego's. It is good to see people in the gym training hard. It is always kept very clean and they have good rules on re racking weights and using towels.

Very clean, good shower facilities. Has plenty of essential gym equipment for cardiovascular and strength training. There is some space for floor exercises as well. Be wary of the gym rules, but the staff are friendly and helpful.

Parking right at the door, however it may be hard to access during peak hour traffic.

This gym ripped off my daughter to the tune of over $2000. She cancelled her contract and they kept taking the money. Taking this to NSW Obudsmen.

Got everything you need, great space, with more equipment than expected.friendly staff always helps too

Best gym, everyone is so friendly, have been going to this gym for years now and wouldn't change!

Great gym, super friendly staff. Plenty of equipment never have to wait for a machine. Always clean.

Plenty of gym equipment for all your needs. Everything is clean and tidy and place is well managed.

Nice gym, staffing hours are a bit vague as they can disappear for hours. Some gym goers are loud and obnoxious and it is rather small (especially in empty space for stretching) but decent gym. Needs more cardio range beyond treadmills though.

Edit: Giving them an extra star because they updated the gym with big fans and more equipment.