Plus Fitness 24/7 Kellyville

I will start by saying I’ve been a pleased member here for several years. Handy locations, good equipment and friendly, responsive staff.
Today in particular, I had a query about my direct debit payment, which was handled extremely professionally and swiftly by Chloe. It was an error from my end and yet, she still was patient and resolved it immediately. She is an asset to this gym.
Thank you guys!

Great gym with lots of facilities however would be great if the 2 staff members at the entrance would greet ALL members entering and exiting the facility rather than greeting specific members who come and exit. I walked in and also exited the store with another member and was not greeted upon both entry and exit even though I happily greeted them in both occasions without being responded to. There’s usually a lovely lady who happily greets everyone upon entry. Not sure what’s happening with the 2 that were at reception. Just thought I’d share some feedback as these little things can affect someone’s perception with coming into a gym.

Manager Ash completely unprofessional and rude sorting out membership issue, clear error on their part but doesn't take any responsibility or even attempt to come to a reasonable solution. Not interested over the phone and I'm amazed the business is still running. Looks to have people associated with the business doing untrue reviews as well! -6 Stars

Fully renovated recently. Convenient and has all the necessary equipments. Tidy and efficient. Overall, excellent atmosphere.

Fantastic gym! Has all the equipment you could ever need since the recent renovations, plenty of parking too. As a plus member for several years this is one of my favs.
Friendly staff who are willing help out, Special mention to the manager ash who’s always gone above and beyond to help me with any enquires I may have, super friendly and always up for a chat.cannot commend her enough as a manager, would give 6 stars if I could.

They have charged my account without my authorisation for two years after I canceled my account. Never trust them and give them your account detail. I was charged $1200 for visting the facility only a few times. They made the cancelation method manually to be able to manupulate that and charge the account without permission.

Average gym, equipment is very outdated. But if you don’t need much from a gym, this place is fine.

Was loving it here, the staff are great but it’s particularly the quietness at peak hours that is really appealing.

But with hotter temperature recently it’s evident the upstairs air con situation is woefully inadequate. You expect to sweat the gym but from exercise not heat stroke lol.

Very clean gym, given the number of gyms popping up, they have still managed to retain great staff who offer great service and always willing to help.

Equipment is maintained well and always smells fresh, which is so important.

Would recommend it to anyone. Love it here.

Excellent Gym. Great equipment at prime location. Ample space for people in the Gym. Equipment are well serviced and maintained clean and hygiene. Friendly staff and always there for assistance. They ensure the floor and equipment are clean and tidy. I am regular to this Gym and recommend family and friends as well.

Best gym with plenty of machines to choose from and friendly staff. It’s a small gym but it’s not busy so there’s no need to wait your turn:)

I have been a member of Plus fitness Kellyville for many years. The Gym is very friendly and clean. The staff are helpful and always welcomes you with a smile. I feel comfortable and safe going here.

Been going here since 2016 - and never found such a pleasant environment to train in. I've seen members come and go as well - and none of them had any complaints when it came to getting out of the contract. Completely Hassle-free.

What's more is Kathy has been the best to liaise with - she also went the further mile by keeping me posted on gym re-openings during COVID lockdowns as well.

And of course - machinery maintenance & simply the overall cleanliness is the big, big factor as to why I haven't changed gyms in all these years - and don't plan to

Keep doing whatever it is that your team has been doing - the team's superb effort clearly shows.

Plus Fitness Kellyville is the best gym! Very friendly staff and highly maintained modern equipment. Denise is amazing!

This gym is very good. It is always super clean and well maintained and the stuff here are super nice and helpful. You should definitely come to this gym.

Great gym! It’s kept clean and has plenty of equipment. There’s multiple additional incentives to keep getting involved such as the monthly raffle, interesting and concept to keep people motivated to attend. The staff is nice and happy to help with any enquires. I would suggest a better “on pause” for the membership however as isn’t the more accessible. The equipment is sanitised daily and there’s plenty of action taken to assure others keep it clean as well. Would recommend!

I signed up to this centre at Kellyville a few months ago. I stopped going here, even though closer to home, as the upkeep, hygiene and cleanliness needed marked improvement. Visiting the gym, today, after nearly a 3 week gap, I could not help notice marked improvement in the hygiene. To begin with, the attention to cleaning and maintaining the equipment by Denise self explains the reason for improvement. In about 75 mins I was in the fitness centre, I saw Denise do "Gemba" walks, twice. As they say, take care of small things, you can avoid the need for taking care of big failures.

I am happy to give 5 stars for Denise's efforts. Some of the equipment need urgent upgrade or replacement. Treadmill for example. Hence 4 star for the centre.

The workers stared at me while I benched 700 pounds, they said I had to leave so I canceled the membership

Never come here! Owner is very disrespectful and the staff is very unprofessional. The gym is also very small and cramped, not a great atmosphere and environment to be in while amped on pre workout and wanting to hit some pr's (also if the owner and staff is reading this being an as*hole won't get you anywhere in life)

Love this gym, great vibe and well maintained modern equipment. Never over crowded and always kept clean