Plus Fitness 24/7 Waterloo

Been here for a few months now and have to say this is one of the best places to workout. The people are supportive and the culture is great

The smallest gym in the area, and the smallest I’ve ever been to. I can’t imagine what it’d be like at peak times. I don’t recommend this place and don’t waste your time.

I had a terrible experience here. I initially signed up online with the intention of going to classes as advertised on the website at the time. I provided screenshots of the website. Upon visiting the gym I was told there were no classes at all. I asked to cancel the membership. After paying over $100 in fees already, I was asked to pay an additional couple weeks to cancel, just over $60. They emailed back and forth with the agreement and referred to different sections. Even though I referred to 2 sections that were not met in the agreement, they continued to persist to pay and only could freeze it for 1 month. It was absurd.

They even said in an email numerous times, I quote “As said to you in our previous email ‘at the moment we are not doing classes’ the reason for this is our members are not interested in classes. ” - clearly misleading advertising for people like myself to sign up then have to deal with cancellation fees after finding out there are no classes.

Given the money was insignificant to me, I decided to cut my losses and pay the additional $60 or so, and not bother any more. My time is more valuable.

I have separate emails from 2 staff, Amer and Laxmi.all over a cancellation. It’s actually laughable to read the staff on their high horse referring to sections of the agreement.

I've been a member for about 11 months. It has all the gym floor equipment I need without the fancy frills of some other fancier gyms. The price per fortnight is fair and ok value for money, but given the other higher end gyms close by they need to make sure that equipment doesn't degrade too much and that repairs get done quickly. Some of the machines are getting old with parts coming off, etc. They also need to make sure the air conditioning is working all weekend. Doesn't really have clean enough showers to warrant use, which is a detractor.

So far, so good.equipment is older, but well maintained. No heating! Freezing inside gym on these cold winter mornings.

I was trying to find a new gym near me. Plus seemed good by the website presentation. Called in on Saturday morning to get an access to see how it looks. Was advised that it will be unstaffed this day. I was desperate to get some exercise done so joined online. No access instructions were provided just direct debit setup email. Called multiple times no answer. Finally before 1pm on Saturday someone called back and said I can come to collect my key card. Rushed and arrived at the location. Instead of showing me around I’ve been asked to sign for the card. Finally after asking if someone can do the tour and show me the gym the guy (the owner) showed me the club.
I knew I won’t be staying there straight away. There no appropriate equipment at the facility, just heavy lifting. Everything is very old and outdated, no proper shower, just the disabled bathroom they say they use as a changing room too, no classes live at the gym at all, no lockers, windows haven’t been cleaned for ages, dark old and depressing gym to be at!
After I finished my tour I went down to cancel it straight away and no one was at the office already!
I tried to find an email or phone number to cancel it but nowhere to be found. I went there first thing after work on Monday and returned the key I never even used. The guy at the gym said I will be cancelled free of charge. Which is what I expected as I never used the gym or card! And it’s 7 day cool off period.
Then the next day I received an email saying that I will be charged for the card and two days of gym use! How ridiculous is that? ! I tried to negotiate but the owner seems to be one desperate greedy man and he refused my free cancellation that I’ve been advised I will have.
So it’s proving me with false information and charging me with services I haven’t received.
No one explained me about terms and conditions and about card fees are not refundable I found way after at the very end of it. Nothing on card form was saying it and that cool off period I have to pay for!
Dishonest business, poor service and low standard facilities.
Reporting this place!
By the way- they are buying good reviews by offering free water bottle! How pathetic is that? !
Stay away!

The gym is enough for a good workout. But suffers from franchisee neglect. The sound system could do with an upgrade. Currently blaring out of mono tv speakers on one level. The tv screens on the cardio are all not working and there is no water bubbler. Buy it or bathroom tap, yum

I'm a new member but so far so good. It has all the gym floor equipment I need without the fancy frills of some other gyms. The price per fortnight is fair and value for money.

New member of this great gym. Signing up with efficient and staff super friendly. Clean gym, well kept by staff. Highly recommend joining!

The staff is really helpful and explains their promotions and processes patiently.
Generally neat and tidy gym

Gym is on the small side in terms of floor area. Equipment is good and open 24 hours always a bonus.

Plus Fitness Waterloo is one of the finest gyms around the inner city area, price for membership is wonderful and such easy process while signing up with kind staff members. The gym is 2 levels of great machines well equipped for any of your fitness workout regimes. Truly happy and friendly staff who love to help when there is help needed.

Disgusting customer service; manager is so incredibly incompetent and rude and they make cancelling as difficult as possible, refuse to listen and keep declaring that "policy is policy" in order to leech as much money from customers as possible. A serious inquiry needs to be done into how this company operates

Middle sized gym but it’s a great facility to have around the residential blocks. Equipments are top of the line.
Definitely recommend.

Plenty of equipment, reasonable size. I see staff sitting around doing nothing a lot of the time when they should probably be cleaning for covid. They resell ikea towels in the vending machines for more money which is probably illegal.

I went in for a quick tour of the place. The equipment seemed ok but what discouraged me was the staff who seemed shady and disenguinous. When trying to get me to sign up they used the old "get this special offer which ends tomorrow" pressure. Luckily I wasn't born yesterday and didn't fall for it. Gyms shouldn't be about selling to the customer using used car salesman techniques. The gym itself should do that.honestly if they didn't try to sell it to me I might have actually joined. The other negative reviews here about shady practices doesn't help set the bar either.

Small and crowded gym.
I asked to finish my contract two months ago and they keep changing me (I didn't have any outstanding bills). Now the only solution they give me is going in person, which I can't do because I don't live in Australia.
The only reason this place has positive reviews is because they give you a free week if you give them 5 stars, which I highly doubt is even legal.

I was traveling for several weeks in November 2019 and stayed in Sydney for several days. This location gave me a very friendly and reasonable plan to work out there temporarily. The facility was very clean and had great equipment. I would recommend it!

Was very unimpressed with the gym staff at 11am Monday 16th of the 3rd, as I was accused of letting my mate in using my membership card, my mate is a paying member as am I, I got no apology over the matter and felt singled out, I am now contemplating on cancelling my membership as are my two friends.

Nice and well equipped place. Two level gym just 10 minutes from metro. Positive experience. Recommended.

Good stuff service! Great equipped gym, near my home! Good value of money and available 24/7! I recommend it for visiting.