Plus Fitness 24/7 Epping

The staff are cooperative and try to keep the gym clean. But management seems too greedy. Charging $20 pw for gym with all old & tired equipment is ridiculous. Doesn't even have a single upright bench! Pay few $ more & join Fitness First with much better facilities, equipment, classes, etc.

It's okay. There's a good amount of space, and its usually not too packed. The flooring is a bit uneven which means the racks are also slanted and the smith machine rattles like a train.

Poor customer service, dirty & filthy equipments and utilities, almost every cable machine has broken, partially damaged cables, moving parts on machines not been lubricated in years, dont have 1.25kg plates, poor ventilation, below average locker facilities, sickening vibe, negative ambience.

Dirty. The equipments are old and tired.some gym goers smell insanely bad. I normally go to Neutral Bay or North Sydney ones, completely different! I think Epping members could’ve been ripped off, hypothetically!

Good and clean gym with good range of equipments. Some of the benches have a very tight handle. Thats something needs to be looked after. Rest I always enjoy working out at this gym. Thank you

Was considering this gym but after reading the comments here definitely not.

Long history of complaints. Clearly the issues from 5 years ago still exist.

Came back after 2 years away, the layout changed for the better but is still a relatively small gym with limited and aging strength training equipment.

Force you to physically come in to cancel. Very outdated especially with COVID situation.
In 15 years of going to the gym it has:
-the filthiest toilets I’ve ever seen
-filthiest odours from other members
-often wet wipes left all over the floor. Gross.
If you can travel to Carlingford it is much better and cleaner but this one is sub-optimal.

They act like a thief. They always over charge me and they say excuse and it takes ages to get your money back. You can pay somewhere else (other branches) cheaper and then use their gym.

I am very dissatisfied with the way they treat their customers. We had become member with them before the recent lockdown and used the gym for around one month and then the lockdown came. The main problem I have with them is after they re-opened (after 5-6 months) They have started deducting money from our bank accounts without sending any confirmation if we are going to use the gym. I understand that in our contract it says that there will be an automatic deduction to maintain our membership, but that definitely is for the normal situation and not in a global pandemic even if the government has let them to be open. We had called them to cancel our membership but they mentioned that we have to go there and sign a paper! People may not be comfortable to come into such indoor premises especially if they have any health issues an more reasonably when people there are not wearing mask (even if they have to!). Even when I managed to go there to submit and sign papers for my membership cancellation describing my situation, they refused to cancel it immediately and again they mentioned that due to your contract there will be at least a two week window and you will be charge during these two weeks! We had thousands of cases and dozens of deaths outside. People be hesitant to go to gyms for any health reason and there you sitting ripping their pockets and denying to cancel their membership even on the phone? Very unprofessional and cheap, I am so sorry for you guys.

I am very disappointed as they have acted very unprofessional. They have started deducting money from my bank account without asking any confirmation if we are going to use the gym or if we able to use the gym due to the high rate of cases and health issue concerns. I understand that in our contract it says that there will be an automatic deduction to maintain our membership, but that definitely is for the normal situation and not in a global pandemic and having people getting the virus and having serious issues. I had called them to cancel our membership but they mentioned that I have to do it in person! Do you even consider that these days people may not want to come into such places? Even when I managed to go there to submit and sign the papers for my membership cancellation and describing the situation, they refused to cancel it immediately and again they mentioned that due to your contract there will be at least a two-week window and you will be charge during these two weeks! We have thousands of cases and dozens of deaths outside every day. People may have serious concerns to go to gyms for any health reason and then you reluctantly decide to take money from them?

I joined in no contract membership around October 2020.
I tried to reach them before Christmas to cancel my membership but they were not in office.
Later, I gave them formal notice to end my contract on 5th of jan 2021.

However, they charged me for the service till 27th of Jan 2021.

They charged me calculating pro rata when I joined first, that’s no issue.
But when it’s time to leave they forgot the pro rata system, they charged me another 2 weeks from their direct debit date 14th of jan 2021, that’s very unprofessional.

I recommend plus fitness Epping to improve their customer service, cleanliness and professional behaviour with leaving members (potential customers) instead of Facebook marketing using bunch of boom boom emojis

Disappointed and expensive. Told me after joining that they will increase the price and when I posted the review they deleted it from facebook

Great, friendly staff that really care about providing a quality gym experience. They are constantly keeping the place clean and tidy. Big shoutouts to Sarah, John, Tom and Eman. For a smaller gym, has everything you need equipment wise.

Trained between 11am-12 not crowded at all, members keeping 1.5m distance. Staff were constantly cleaning around the gym. Member cleaning up too after use of equipment. It is a good thing to see that people are following instructions. Will definitely train there again.

I really enjoy this gym and love working out here the atmosphere is amazing and staff are friendly

Not for pros.
There is only one bench press, always occupied. Not enough inclined benches. Can't find a proper spot for the deadlift. Garbage arm pad for curl. And no actual usable personal trainer available.
Other than these, the staff are super friendly. The gym is always clean and tidy.

Nice and clean. Equipments are good!
The staff is great, equipments are sanitised regularly.
Top bloke Tom, helped me sign up initially and provided some initial guidance. (Y)

Great staff! Friendly and knowledgeable. Gym is very clean but could do with updated equipment.

Despite the small space, it is convenient as it is located in front of the epping station as well as nice staff members