Philips

It is incredible the lack of customer service that Philips Australia provides. I've called every 1800 and 1300 number to talk to someone about the recall of their products and no one has replied or provided an answer to my question. It is like I'm a mouse in a maze looking for the right person to speak to.

When the Philips senior executive team are wondering why they are losing market share to their competitors, look no further than your customer support.

Trying to find out status of their CPAP machine recall. The website says that updates will be ‘coming soon’. The last one was 16 months ago. Tried the contact number which simply has a similar recorded message and directs you to the website for more information. All the Philips sleep shops in Melbourne have closed.
The machine cost me $1,700… looks like that’s money wasted

I am trying to return an item and it seems impossible to get someone at Philips to do it
It is the worse customer service I have experienced ever
It has been two weeks I am trying to get it done
Very disappointed

I have been trying to get a response from Philips for months for a reasonable request to buy some consumables (AED Pads). -I will never buy one of their products again.

Philips don't reply via their contact page. Phone calls to offshore call centres are a waste of time for local questions. -I'm keen to make a purchase, but need to know the expiry date on the product first.

Very bad tele- service. Wasting customers' valuable time. This is not the way to do business, especially when selling products

Non existent customer care. Purchased the Philips Avent breast pumps and have been experiencing problems. I've been trying to contact them for a month now with no luck. I've left multiple voicemails and emails. Does anyone work there? !? !? Given this effects feeding my baby, I'm incredibly frustrated and won't be purchasing from them again.

My wife and I registered for the CPAP recall July 2021. My wife recvd her replacement CPAP in early Dec21. I have rung the 1800 number indicated in Dec21, Jan22, Feb22 who do not seem very helpful. Have rung again end of March22 and told they will escalate? 10 days later I still have not heard from Philips. I leave soon for three months and I have been proactive to sort the problem while all I can say is that Philips have been pathetic with customer service.

Horrible customer service experience with a lady named Angela, spoke very rude and belittling on the phone, very disappointed. Costs nothing to be nice.

I just wanted to let you know that I am still using my original food processor after 40+ years. Just made some pesto tonight, it still works perfectly and I love it. Great quality and motor that lasts beyond others. Thanks again

After trying the phone numbers on Philips home page, was directed to use the WhatsApp for faster service. Definitely faster service. After process of troubleshooting, appliance started working again. I was provided with repairer details should problem reoccur.the problem does not reoccur: I love my air fryer!

Excellent customer service when I wanted to repair my Sonicare Toothbrush. Received the parts in 2 weeks. Problem perfectly solved.

My brand new Philips air purifier started smoking when switched on. After seven months of phone calls and emails, Philips finally agreed to have my unit assessed at their service centre and have it replaced if a fault was found. My air purifier was returned to me, still smoking, so I emailed Philips again to let them know. A week later, this was their reply:

Thank you for your email.   We have checked the service report from our service center and it was concluded that the unit was not faulty after series of testing and there's no manufacturing fault on the product.

Does anyone work at Philips? Needed to return a product under warranty. Phoned during business hours and always went straight to annoying recorded message repeatedly claiming ‘everyday we deliver’. Ha! What a joke. Must have wasted an hour calling. No one ever answered. So I drove to Philips head office at North Ryde. No one at reception. I could have robbed the place. Waited 20 minutes, saw no one and gave up. Don’t buy.

Customer care in Australia is non existent. There is no way to contact anyone from Philips in Australia. Do not purchase any Philips products.
Attempting to contact customer care using 1300 number or chat just sends you to call center overseas. A waste of time. Waiting time for replacement parts runs out to 14 weeks.

Philips trimmers are made from really cheap plastic and they try to sell you parts, that almost cost the same as the product itself! I do not recommend buying their products.

I reported a fault with a beard trimmer and without a lie I had a new product delivered to my door within 36 hours of reporting the fault. I have never experienced such amazing customer care EVER. I am big fan of the Philips brand now thanks to this wonderful experience.
Thanks to Isabel Marie and the team!

I bought a blender a couple of years overseas and recently it stopped working. Emailed Philips with the picture of the stamp as I lost the receipt. They contacted an agent with prepaid postage label, fix it, and posted it back to me. I'm very impressed with the professionalism provided by their customers care team. Thank you

Aquatouch razor performance very disappointing. So called customer care in Manila almost tragic. I have lost faith in philips after 30 years of buying their traditionally good quality products.

The "1300" number is outsourced to the Phillipines by the sounds of it - although they claim "Global". So, do not expect too much assistance unless very general I suppose or to do with products. Even then.

Be careful doing their registration form online, if you have to, as "vital information" easily goes missing and the way Phillips Australia
deals with it is questionable. Not sure how they truly "value privacy and security", but in this day and age it should be a lot more " secure" than their method. In fact, their online form should be modified so that customers can go back into it to update or add anything etc. That would be a more secure method. As to how information goes "missing" in the first place should not be happening and especially when most of it shows on their end - except one minor but vital key thing. Maybe they should hire better IT staff.

Once you do get to speak to someone based in Australia - it is a much better experience although the level of patience needs to be worked on and plain old common courtesy. It could be just that that person has had a long day, but nevertheless good manners, professionalism and being polite should be the normal standard. Nothing less! In addition, they do need to respond to emails in a more timely manner because if one was to compare it to ships in the olden days where voyages took weeks and weeks - even months. Well, let's just say it is not too different.

As for Phillip products - I have used some appliances that I feel are good quality (in the past) but for what I have currently it is too early to say. They do have a good reputation - if they didn't I wouldn't buy.

Takes weeks and weeks to resolve anything as well even if the technical issues via their website are on their part.

This review is about customer care and the experience with the company recently.