Pattisons Patisserie

Everything ok nothing special just the run of the mill mainly just have a coffee and something to eat that's about all

Very un hygienic Mentioned it to the manager the day before the barrista uses his bare hands to level out the ground coffee without gloves for every order touches the recipts the coffee bin a dirty rag and the machine.

Gave them benefit of the doubt went in the next day and observed the same barrista walk out from the back of the shop not wash his hands and start making coffes and he is still doing the same thing using his bare hands to level out the ground coffee!

Pattersons is meant to be a well respected shop and there prices are not cheap so you would expect top service also with the amount of fear since covid and sickness you would assume hygiene would would a top priority for their customers.

Normally I find Pattison's very good. Visited with my wife and daughter today and was very disappointed. I had a potato beef pie and it was served last to our table (not the problem) but when I cut it open and tasted it the centre iwas cold. Fridge cold! My wife had a plain pie and it was very good, heated right through.
I took my potato pie back and reported the problem.
They brought the same pie back 4 minutes after I complained, still cut open (same pie) and said they had reheated it but it was still cold when I tasted it. I must admit it was a little warmer but it was definitely cold.
I reported the problem again and they gave me a brand new pie about 5 minutes after that. That pie was very good. But I was really very disappointment and not sure I will make the effort to stop here again.
On the up side my fellow diners said the other two meals were very good and the Coffee was great!
My pie was good on the third attempt.

Coffee and cakes are decent but service is a bit of a mess. Slow and forgetting orders without even an apology on a quiet day. There is enough decent coffee shops around st ives that I won’t be waiting my time here

Just spent $70 and the girl could not give me a bag or tell me if I wanted a bag before I paid for my items. I have to walk so far carrying a big box and a bag of 1kg coffee. Terrible service. I’m not happy because I am a regular customer to be treated like. I would like to speak to the owner of store! Left message and no call back. Not happy.

Terrible service as usual
No water cups and when they were handed to me HW had his fingers over the lip ugh I don't think so
Counter service as usual was substandard and rudw
Forgot to take our membership details again
Etc

Have had great coffee and food for years… new management has decided to turn up loud music in the morning so staff have to shout out orders… very dopy and silly really

Lovely place, but… Customer service left us waiting at the counter while they were just standing there, then forgot our order and left us waiting at a table for 15 minutes on a quiet morning before our coffees came, having asked about them twice.

Lovely place, I would say lovely customer service too but then I'd be lying. Left us waiting at the counter for a couple minutes while they were just standing there, then they proceeded to forget our order and left us waiting outside. Had to come back in twice to remind them.

I ordered a takeaway tea and the person that served me? Forgot about passing on my order to the barista. I thought i was being looked after. I waited and waited and finally asked one of the staff members how much longer my tea would take. She told me that there was no order placed. I continued to hold on but unfortunately no tea. I asked again and said i needed to leave. Th barista finally decided to make it only because i pushed. She should have made it on the spot condisidering how long i waited - at least 20 minutes! Ive never waited for a takeaway drink that long in my life. I will never go back there again. Shame

Very expensive for rather average baked goods. Order was taken incorrectly despite having the correct items reiterated on order. A refund for the difference was offered. $5 for a tiny rather meh mince pie. The shop looks nice but you get better value and quality from most generic cafes.

Pastries and cakes looked fantastic, but the Croque Monsieur was superb!
Coffee was pretty good too.

Very very very slow. Pastries where soft and old. Coffee average. Free tables had not been cleared of dirty plates for the 60 minutes we were there.

How to make a coffee

Measure your coffee.
The standard ratio is approximately 2 tablespoons of coffee per 6 ounces of water. Don’t be afraid to add a few extra beans to be on the safe side – you can more approximately measure out your coffee using a scale after it’s ground.
2
Grind your coffee.
Alright, this is where the coffee-making process really begins. Go for a finer roast if you want a sweeter cup of coffee, or a coarser grind if you’re aiming for a satisfying, weighty bitter. Make sure the grinder is clean before using, then feel free to press the magic button.
3
Prepare the water.
You’ll want to prepare the water last, to ensure the water is the temperature you’re aiming for. Pour from the filter, and let the water sit off from the boil for about 30 seconds before immersing your coffee grounds in the French Press.
4
Pour.
Saturate the grounds evenly with a smooth, steady pour that will agitate the coffee grounds. Do not put the lid on top of the brewer just yet.
5
Soak and stir.
Let the grounds absorb the water for approximately 30 seconds before stirring – a few gentle motions using the back of a spoon around the top layer of the mixture and along the sides, to immerse any grounds that are stuck.
6
Brew.
Let the water extract from the grounds for 2 minutes and 30 seconds. Less than that, and you’ll find your coffee may be too sweet or even sour. Any longer, and your coffee will be over-extracted and unappetizingly bitter – so, set a timer.
7
Plunge.
There really is no wrong way to push here – just a simple, even push-through of the filter down to the bottom. However, it’s not a clogged toilet – don’t exert too much force or, of course, your coffee will splash. Or you may break the machine, if it’s glass.
8
Pour.
Word to the wise: The flavor notes of your coffee will change as the cup cools. If at first you’re not tasting what was intended, let it continue to setup. What you taste when it’s piping hot is not what you’ll taste when it’s cooled to a lukewarm temperature.

Great Cafe with loads of choice. The chicken sourdough sandwich was terrific. The pastries looked spectacular as well. Will definitely be back the next time I am in the area.

I find all the staff very arrogant in the St Ives Pattison Cake shop as they are the only cake shop in the area. Their ordering facility is non-flexible and rigid. Have had 3 bad experiences. We need more cake shops in St Ives! Even 1 * is to much of a rating.

What everyone requires of a café; consistency in the quality of coffee, pastry and service. Bringing you back for years.

Quality of the food was good. But couldn't understand why at lunchtime there wasn't and hot food ready to go. Was forced to wait for a meat pie.

Good choice of sandwiches and the coffee is reliable. Long waits for simple orders like a coffee.

Got a take away coffee and toasty from here. Coffee and food was good
The place was very busy and was well presented
But no napkins available
Or given out with the takeaway orders And that’s disappointing.