Optus Raymond Terrace

Raymond Terrace Optus is the best Optus store in the while Hunter Valley. Always clean and have plenty of experts ready to serve.

David in particular has been so helpful and polite. This young man is always dressed professionally and able to assist any issues I have. David has personally replaced several of my broken mobile screens due to myself dropping my phone. He has helped find solutions to billing issues and upgraded plans without fault. Cudos to David for his wonderful customer service and expertise which keeps my husband and I coming back.

The staff more then helpful also Step spent more time helping me set up my sim. I would recommend this business to anyone as the staff will fix your problem and get you started with optus.

Superb customer service from Stephanie and the team at Optus Raymond Terrace. Would definitely recommend!

I was served by James a few months back but never got the chance to leave a review. Amazing customer service and super helpful. The whole team made me feel welcome even at the end of a long day.

Big thanks to the team at Optus Raymond Terrace and in particular Davis. Thought the old I Phone was gone, after a bit of tinkering he got me back on line and offered a great deal on a new one. Not pushy, great knowledge and good advice, again thanks.

We would like to say thank you to Davis who served us.
He was super helpful nothing was a bother.
While helping us he also acknowledged each customer that had to wait at the door.
While he served multiple customers during our time in store.
We actually asked if he was a manager?
Should be in training.

The other staff could learn from him.
Thanks Davis!

Just signed up with Optus. My partner and I were quite impressed by a particular team member (Davis) who helped us out with absolute professionalism and a fast, efficient and friendly service. Definitely recommend.

Thanks guys, great service and helped in sorting our business plan out and with options to save us extra dollars. Much better service and attitude than Kotara Optus.

Well it's long time now, since mobile phones are in our every day life.
Thanks God, that there's provider like OPTUS, life is easier.people working in this shop are always ready to help and give you good advice

Went into the store to upgrade my phone, they were very fast, friendly and didn't mind when I asked a ton of questions. Definitely recommend the Raymond Terrace Optus to everyone!

Great service today from Maddy and Brooke, helped me recontract my plan with ease, very friendly team

What a difference to newcastle i had a lovely young man help me with a locked phone nothing was to much trouble he also explained why our service had been a problem and set my phone to over come that problem highly recommended worth more money great job guys.

Bought a dongle USB. Asked the sales person before buying if this is compatible with MacBook and she said yes. Later I found out it’s not because it’s 32 bit device. Asked for refund but been told no refund policy and no alternative option given. 39$ wasted.

Not my first time though that I encounter optus sales persons being trained only to take out products and swipe cards. I regret thinking dongle device could be simple enough for them to be familiar with. Optus really need to ensure sales persons are equipped with enough knowledge of their products.

I recharged my Prepaid mobile on 8.5.20, and I instantly went into the draw for a motor vehicle. I was interested to note that the draw was on the 6.5.20.

The team here are the most helpful I have ever known. They helped me with my account problems with a damage claim that lasted months. The place to go when you need any issues resolved. Thank you optus Raymond terrace!

They happily sold me the $99 entertainment bundle.but put tbe wrong address for the delivery. After multiple calls and messaging I've been given the run around and told to wait. The telecommunication industry ombudsmen is involved and I've waited over a month for a Fetch Box. Buyer beware

Very happy with the customer service I got from bree and Taylor from this store, explain everything clearly never felt pressured and went to outstanding efforts to please.

Great team, super helpful! That boy Trent really knows his stuff, somebody should give him a raise!

Best optus team I’ve ever met. Super helpful would recommend going into this store over online, this was a GREAT experience!

Thank you to James and staff who, with the assistance of the Telstra staff, spent a very long time trying to solve our very complex problem.