Oporto - St Leonards

I usually get a wrap from here but I have noticed on multiple time that chicken is not done well. I have tried other opporto and they are much better. I suggest the management to seriously review this issue.

Burger fillet is burnt you can see how black the fillet is on the photo paid nearly $20 for a triple Bondi burger meal the chips were not good burger was not fresh waste of money.

Worst Oporto I have ever had,
first of all the service was bad, the girl at front was too busy chasing and flirting with staff at the back yelling in their language, second the store had a strong smell of curry, and finally the chicken fillets on my burger were extremely dry and cold.

I should of followed my suspicions and just left but I have never had any issues with Oporto before usually can’t go wrong with the burgers but this time I was wrong it was terrible like cardboard dry.

Burgers had barely any sauce in it. Was tasteless and bland. The worst Oporto's burgers we've had. Gave 2 stars because the chips were good.

Feel I should really go through the reviews here first, ordered from Uber eats, they open at 10 but on the app says open at 9, so I order around 9: 15 but got delivery at 10: 40.

The quality of food is so bad …. Barely see these kinda soft chips …. And the burger didn’t have any sauce in, very tasteless.

Not feel good to give a bad review but feel I should, in case others have same experience.

I went to get extremo sauce there! It was just a sauce. Only one third of the sauce container was full. I asked team member about quantity as chatswood westfield oporto used to have a bit more!
Her reply was "Quantity depends on store" but oporto menu says 25g of sauce.
Stop trying to save money from sauce try to get good customer satisfaction.
*1 star for 1$ sauce*

Chips luke-warm and soggy, and seemingly unsalted. There was merely the memory of chilli on the burger, despite selecting a chilli Bondi burger. Burger was barely hot in heat. Food took 40 minutes to come. And finally extreme issues with the website and the service of the St Leonards staff as I will explain: Initially ordered online via the Oporto website. Website clearly gave options of "pick up" and "delivery" on multiple steps of the ordering process. I selected "delivery" as I was not in a position to pick up. At some point during the ordering process, the site defaulted to pick up. My fault for not double checking - the order went through as a pick up order. I immediately called this store, seeking guidance. The store manager stated that it was impossible for me to get a refund, impossible to cancel the order, and impossible to convert the order to a delivery order. His solution was to come and pick up the order, which I explained was not possible. He further claimed the only way I could get a refund was to attend the store - also not possible. The only way I could get food (without paying for my order twice) was to place an Uber Eats order for a small item (that I did not need), and have it delivered. My primary meal was then sent via Uber Eats, arriving an exorbitant amount of time later.

29/12/21 @ 10am gentleman served provided the best customer service you possibly imagine. Made my morning 10/10

They don't take your orders correctly and when get complained, they will lie to you and blame you. This happened to me and my friends at seperate times too often in this shop.

Food is excellent, but they need to keep the upstairs area clean; I have eaten here several times and have never found any clean table.

The staff are too rude and they don’t have any customers service skill. I visit every friday and they talked with us very badly. Please change your staff otherwise its gonna be closed soon

I never do reviews however i feel i must. After eating here i spent 2 days spewing every 20 minutes. It was complete torture. I will never eat from this disgusting venue again. Stay away!

Your staff need to learn some proper English, how is it possible that they keep messing up my order for 3 times?

The keep messing peoples orders on purpose, constantly selling more than what the customer asked for. After a year of trying to rip people off, kfc has opened next door and its no surprise everyone is eating there instead of this oportos

Staff are friendly and patient, the food was quick and tasty. Store is fairly clean. What more could you want?

Staff is lovely, store is clean, however the past 3 times the chicken is been very dry which is such a shame

Good place to grab some food quickly. Got their own space on first floor to sit and have the food as well.

Staff were friendly, food was yummy. I like how they get your name for an order - feels more personal than other fast-food services. I got the pulled chicken bowl meal and the portion size was great, healthy and filling

Oporto is one of my favourites with my only gripes being 1/ bring back the pita pockets 2/ have a non spicy shredded chicken wrap. Never failed over the years.

I had the lemon chicken basted (whole chicken) and it was AWESOME. Today was my chicken day and this place did not disappoint unlike chicken I've had elsewhere. The grilled chicken flavor with lemon herb sauce was spectacular, cooked well and very tasty