Officeworks Mosman

Friendly staff, but the store never has anything in stock. Even things that they have filling the shelves are dummy items and they actually dont have anything behind the counter. Every single time I order an in stock item on the website for 2 hour pickup, i get an email 30 minutes later with the classic "we're sorry to disappoint you but your product is not in stock", and i need to wait another week for them to order it in before I can collect it.

This has got to be the slowest unstocked officeworks I have ever seen and I work all over Sydney.
Took ages for the slow staff to even assist while going through large catalogues with clients that ended up not even buying anything and walked out.

Worker who served me today was incompetent as they come.refused to scan a bloody barcode and focused on finding a hold form the whole time.dont come here if you want to make a quick simple purchase definitely check out if you want your time wasted for no reason

The reviews here demonstrate why this store is poorly performing. They get on with doing whatever they want to do even when there is customers waiting in line. And when you request for some service, you get a blank annoyed looking face saying, "sure what's up". I mean my 5-year-old daughter can speak more eloquently than that.

Officeworks Mosman - Do better thanks.

The most appalling customer service. Had no interest in helping locate stock and manager would not come to speak when asked. Won't go back to this store.

Come here to see and maybe buy an Iphone, not possible at all. We weren't welcome: " if you want to see it, buy it"Minh said.

Service - what service.
Should you need tech help when choosing new products avoid Officeworks Mosman and try the IT shop next door. Alice provides service and she is more than competitive with her pricing.
If you are unfortunate enough to end up in Officeworks because Alice has closed for the day do so at your own peril. Avoid Kurt at all cost. Rude, arrogant and treats customers as incompetent. Customer service or customer focus is not in his vocabulary.
All this over a replacement iPhone charger.

Jackson, who called himself manager of the Mosman store, refused to replace the printer / cartridge (bought only 1 month ago) that was not working. He wasn’t helpful and had a bad attitude. I had to drive to other store to get the replacement done. Not acceptable. I have been shopping at Officework for many years, never came across with a staff member so rude and unhelpful.

Printer has a scuff on the roller. When printing in black you either have the option of streaks or scuffed paper. It’s been 4 months and no indication of getting it fixed. This was not an issue at North Sydney before it was shut down.

Service not speedy but Aman made the wait worthwhile, with great attention to detail and super-helpfulness.

Worst service I have ever experienced. Asked for help to use print service, get greeted with a sigh from a server on the phone and told I have to do it myself. Then when taking up a frame, she's still on phone, but willing to take money. I queried why she has not asked about the lack of print to go in the frame, she said shes really busy. I left the frame. Too busy for her customers.

I visited Mosman Officeworks tonight to organise poster printing. Aman served me and was excellent. He was very professional offering advice and a genuine care. I had visited another Officeworks store earlier and unfortunately had the opposite experience re printing so was extra impressed with Aman and pleased with the outcome. Mosman is our local store and will prioritise shopping at this store.

I want to give a staff member by name Anusha 5
She is always very helpful and friendly!
She is the best, comparing to some of the other senior staff, who are not so friendly and helpful.

Totally incompetent staff. No one seems to be managing the place. Frustrated clients (me included) which I know doesn’t help matters.
I’ll be driving the extra 15 minutes to Brookvale next time. Not coming back.
Rant over!

Staff is not prepared to answer questions and they dont take passport pictures for babies. After asking about passport pictures the staff let me waiting for 9 minutes to come back saying that they dont take pictures from babies as they dont have that capacity.

Range of products is definitely lacking considering the location, and staff come across as apathetic and unhelpful.

Everything about it is OK. It's not great but it's not horrible. Always out of stock, sometimes a little too pricy, but the biggest problem is customer service. Staff were quite rude and passive aggressive. All the other reviews say that too. Besides that, it's fine. Printing is cheap.

Always late with click & collect dates. Had to cancel a couple of orders because the date was moved significantly (+2 weeks) at the last moment. Not one star because cancellation seems to work fine.

Rarely leave reviews but today was awful. Waited 45 minutes to get an order printed and laminated. Seen the shop way busier in the past and had no problems. Pick up your game guys, this is atrocious.

Live saver especially in lock-down where you need to print more than usual. Click&Collect worked like a charm. Glad to have them around.