NSW Civil and Administrative Tribunal / NCAT Liverpool

The premises is very well kept and quiet. I had member Sutherland who was fair and reasonable.
Member Sutherland kelp his cool even when the other side kept repeating himself and talking nonsense.

A very dodgy company. Lazy, unprofessional, unfair and manipulative. Was the worst experience in my life.

They dont read your evidence. They do not care. You could ask them to go to Page _ and they will just ASK for the quote. You could just make up a quote at that point. The mediator themselves say to you word for word “I dont have time”. What? The whole point of a Tribunal is to listen to all the fact.

Bad, please don’t apply to this service if you’re a landlord. They favour the tenant and it doesn’t matter how much evidence you submit to prove your case. Please read the reviews. The tribunal members and system is pathetic.

Don’t bother applying, especially if you’re a landlord. They will pick the tenant’s side and not view your documents and evidence at all. Waste of time and money.

I lost my case recently against a crook who claimed (And still does) to provide clinical psychology services to vulnerable children without qualifications. I had 30 pages of indexed evidence and spent months and months doing everything right when I tried to get some justice and get my money back after I found out I'd been conned. Respondent had little to no evidence of any weight, slandered me during the hearing, interjected continuously. The outcome was made the same day as the hearing. 80 percent of my evidence wasn't even mentioned.not was most of the actual information made in the hearing which was 90 percent in my favour. I felt like I'd been punched in the stomach and cried when I got the decision. They choose to believe blatant verbal lies from scammers than any factual proof I had. I was going to appeal, but since NCAT will be the ones dealing with it, I'm not going to bother. I have NO faith in this corrupt mess of a court. I honestly thought the respondent was sleeping with a member, or paid them off or something. Honestly, don't bother unless you have legal representation. Complete waste of time. This place should be shut down. I don't understand what is going on with this place.

Their process is biased against the consumer.
I would strongly advise people against using this service. The burden of proof is placed at unreasonable levels on the applicant. All a company has to do is cite an "expert" (regardless of whether said expert works for them or their affiliates) and they win.
Frustrating waste of time and money.
The whole process needs an overhaul.
For those that do have the unfortunate path of going through this process just hope you are not assigned Member Henning.

0 star rating if I could. This is the place to go if you want your money taken, time wasted, spoken to rudely and stressed out. They don’t solve anything, choosing the side that they want without looking at any documents. On top of all of this they congratulated me on losing my bond to a agency who lied and gave false documentation.

They expected 4 lots of documents which was pretty overwhelming. When they had to be presented a certain way. During covid printing documents was not straight forward
Evidence especially from 3rd parties helped support my case. Keeping correspondence, and photographic evidence, helped win my case. I found just being honest and supporting it with evidence that’s solid is what matters. I own my mistakes. Remembering they are the ones who are educated in these matters so I.kept it simple included the breach legislation. Simple direct evidence. They heard everything I had to say. Therefore I can’t say they were anything but fair in my case. Only difficulty was the documents paying for printing and lodging hard copies paying for express post. When your printing colour pictures buying folders paying for postage. It got rather expensive

Awful. Had a decision made against me despite the evidence present. The company shortly after became deregistered. Obviously a dodgy company yet the tribunal could't see that.

It I could, I would not give it a rating at all. This is a biased system - favouring tenants, you can have all the evidence and the tenants can do anything they want and they’ll still favour the wrong side. NCAT has bad customer service, showing rudeness and clearly doesn’t know how to be polite. They are the type of organisation that exists to take money from tax payers rather than assist the community and truly help the victims.

I was very happy with my dealings with everyone at the NCAT Parramatta office. The ladies answering the phones were helpful and the actual hearing was handled well via phone

I had a whole stack of evidence being the applicant. The respondent provided no evidence whatsoever at the hearing. Member Steven Bliim was hearing my case. They should’nt even call it a hearing because you don’t get heard nor is compelling evidence taken seriously! They have a very selective criteria to present evidence making it very hard for a lay person. When you manage to provide the evidence, they don’t even properly consider it! There is definitely something strange and corrupt going on within this organisation. I wrote this review to encourage people to seek a lawyer if they have the money to. Rather than going through this incompetent tribunal. Members are very arrogant with an ego problem as ancient as they are!

Mr Ryan, from Liverpool NCAT, who answered my query this afternoon, thank you very much with your assistance and willingness to answer my questions over the phone. You were helpful and have really enabled me to breath a sigh of relief. Can't thank you enough. Best wishes.

They only help themselves, waste of taxpayers money. Good luck trying to get anything out of it.

Very anti-consumer. Let a horrible accounting company win the case. Total waste of time. Let a dodgy company that provide fake references to accounting graduates for money continue with their merry ways I lost a bit of money but I am sure society suffered in a big way especially deserving graduates that want to get a job and instead lose the spot to someone who come with fake experience.

Awful. Had a decision made against me despite the evidence present. The company shortly after has become deregistered. Obviously a dodgy company yet the tribunal could't see that. Do people even have the qualification to make decisions in this place?

USELESS. LEFT HAND DOESN'T KNOW WHAT THE RIGHT HAND IS DOING. EVEN THE RECEPTIONIST CAN'T SPEAK ENGLISH PROPERLY.
COMPLETELY USELESS AND A TOTAL BURDEN ON THE TAXPAYER.