Northside Group Wentworthville Clinic

Ignored referrals, emails and phone calls. Whenever they could be reached, they were unhelpful and dismissive.

It makes me so sad seeing all these terrible reviews.

Northside West saved my life. Dr Buckett has been the most helpful, kindest, generous and caring psychiatrist I've ever seen. I have made big changes in my life and come a long way in my recovery and there's absolutely no way that would've happened without the admissions that I had at Northside West. The thing is is that someone has to be in the mental space to make changes and be willing to actively seek recovery. Sure, not everyone who works in the clinic is amazing, and obviously there will be people who seem to not care or be thoughtless or not have a clue what they're doing, but I think those people are few and far between at West. I would highly recommend the clinic to anyone who is genuinely ready to work on their recovery, no matter how scared they are. If you're forced to be here by your doctor or family, it's easy to feel resentful of the system and you'll probably end up stuck in it for awhile. But once you truly make the decision to change, and once you really decide you want your life to look differently to how it does, Northside West will be here ready to support you.

Forget this place. Booked myself in and told them what help I needed and was totally ignored. They decided that I didn't know what I was talking about. Have been here previously with no problems, but to be basically called an idiot that didn't know what was good them left me in a worse place than I was before admission. It left me fearing myself and what I might do to myself. Thank God I have the support of a friend who also has mental health issues and my furry feline therapist, I was able to get through it all.

Appalling customer service and patient care based on my experience with Dr Saeed and Cathy, the Medical Receptionist. It's especially disappointing considering the field of work they are in.
I highly recommend avoiding them at all costs.

Dr Olatunji is the only reason we go there but trying to book an appointment is a nightmare no one answers emails or phone calls you have to drive there to talk to them.

The poor attitude, lack of responsiveness and communication from the reception staff is bad enough that I am considering changing doctors.

Avoid this place, it might save your life, I've never had attempts on my life before being under the care of Dr Saboor

After 5years of being a client I'm suddenly hearing im being accused wrongdoings but they didn't tell me, they told my mum, I don't know what's going on but I've done nothing wrong.

I pay around $300 for 10min consults and years ago I tried changing doctors at the same practice and my treating doctor wasn't happy about it and brought it up alot.

For the money I paid for a 10min consult, I spoke about my symptoms and abruptly Dr Saboor spoke over me, "I'm not here to feel sorry for you", then why is he taking my money if he thinks symptoms aren't worth listening to?

Now, 5 years of dealing with many nore issues, they are accusing me me of something but not telling me.

Im trying to get help, changing doctors years ago at Northside didn't go well, I don't think I have a good doctor but couldn't change, he tells me off for talking about my symptoms even though I pay around $300 for 10min consults and 5 years loyal service and putting up with so much more than I can write about, im being accused and don't know why.

Update: do not email the contact below, they won't reply. Google this place and you'll see so many people saying avoid this place. Reception management do not return calls. I suggest those complaining go to HCCC and they can investigate medical complaints. Avoid Dr Philip and Dr Saboor is my advice.

The worst of the worst receptionist people experience, Chios not organised at all and rude I hope everyone receptionist in clinic get the karma back for what they to the patients

And special karma for Jennifer Milton.

Very poor customer service. No one answer the phone or reply the email.
Waiting more then 10 days for psychiatrist appointment but couldn't get.
Absolutely not recommended Ramsay Clinic Wentworth field.
Just wasting the time.

I'm with everyone else reviewing.rude and inconsistent administration. Not even sure why they would argue with someone who has mental health issues. What does this achieve? Psychiatrist not worth reviewing. Neither good nor bad. Except for putting me on meds that I'd already mentioned weren't effective last time and, surprise, weren't effective this time either. Maybe she was following a script or gets a bonus or something who knows.

I stayed upstairs in the mood and anxiety unit (unit 3) over Christmas/New Year. With my cooperation Ramsay Clinic Wentworthville were able to keep me safe and communicate with me despite ASD issues. Social/developmental disabilities with co-occurring psychiatric disorders can be difficult to navigate in private psychiatric hospitals. They helped me understand things even explaining things over and over when required. Ramsay Health seemed very open, non-judgmental and patient in accommodating my specific needs the best I could articulate them. I was well enough to go to group therapy classes and I did learn skills. If I was to very unwell this would have been to difficult but in the end I felt I could participate. I have stayed elsewhere before and not been able to participate in therapy so this was a wonderful experience. The hospital was very clean. Food was the best I have ever had and when I couldn’t eat in the dining room at times in front of other humans I could eat in private. At the same time, I was encouraged to grow and try new things. They gave a lot of freedom and independence (more then I’m used too) to me which over time aloud me to be “willing” to decide to change little things. It wasn’t easy but it was helpful. Even though I was unwell at moments they took care of me. I never felt pressured which was helpful for me to want to continue to participate in getting better. I did have a very good treating Psychiatrist and I am told that makes a huge difference of how you experience the hospital but I think it was the whole of care not just that. He was outstanding though. I am very grateful I got a bed in time for the Christmas holidays so I didn’t need to go to the public hospital. If needed that would have been okay, but this was just such a positive experience. I used to be intimidated by private hospitals as they require a small level of independence and agency. It was good though and I feel it added strength to my goal of one day possibly becoming independent. No one wants to have a breakdown but Ramsay Health were very helpful when I did require assistance. I would recommend the mood and anxiety unit for anyone needing inpatient intervention and care.

I was told to leave because i had dirty urine & come back after 4 days. When i came back they tested me again & told its positive. I was told from other patients that they had same outcome first time & accepted them (RACIST) I WAS VERY UPSET. The psychiatrist, supervisor, main nurse & another nurse promised i can come back anytime with negative urine & return. So I packed with bag, informed nurse I'm leaving, kept luggage bag there & left hospital.
The following 3 days I had police go to my ex wife & sisters house looking for me. They reported me missing.
They tried to get me arrested or claimed suicidal.
I returned with my mother on Friday, said come back Monday.
Now they had a meeting & decided I can't come back. INSTEAD OF HELPING ME - THEY KICKED ME OUT.
UNPROFESSIONAL, RUDE, RACIST & COLD HEARTED.

DO NOT SEEK MENTAL HEALTH HELP HERE!
Attempted to get assistance for my partner who struggles with significant mental health issues through this clinic. The reception staff are the most unprofessional, rude, and dismissive people I've ever had the displeasure of dealing with, these people need to check their attitudes. They are clearly unfit to be working with mentally ill people, absolutely disgusted at the way my partner was spoken to and treated, this reaction from them was not provoked in any way, shape, or form.

My partner got a referral to see a specific doctor, in which the staff have apparently processed and are "waiting for the doctor to agree to see you, none of the doctors want to see you because you missed your first appointment" It has now been almost a year of waiting with no response.
I'm sorry but excuse me?
You are dealing with mentally ill people, this is not okay, my partner did not have the support that she has now when the initial appointment was missed, and unfortunately was terrified of going to the clinic on her own.

Regardless of the circumstances, that is not how any receptionist anywhere else reacts to a missed appointment.
Reception staff should talk to doctors themselves to try and work through whatever it is that made them this way.

I don't have a record of the multiple conversations between the receptionists and my partner, so I can't go into specifics of what exactly was said, but I do know that her mental health and motivation to get help has significantly gotten worse after these interactions.
DO NOT SEEK HELP HERE!

Reception are incompetent. Won’t answer emails, mail prescriptions, call you to process payment or for follow up appointments, all of which i was explicitly told they would be in contact and doing following my appointment. I have worked in customer service all my life and i usually am very understanding with people in the field is hard but time and time again the receptionist refuse to acknowledge the patrons and can’t do the bare minimum of their job requirements, without so much of an apology.

Prescribed medication.took one pill the next day.had awful side effects and spent the entire day trying to get in contact with doctor.promised a call back, didn't receive one.feeling very stranded; i can't use medication that renders me very sick and useless.guess I'll start the process again and find an entirely new clinic.extremely hard to get an appointment in the first place.they somehow blocked my email address so none of my emails about referrals got through.spent two weeks calling and calling, every admin would either say that they had the email and then hang up, or tell me that it hadn't come through and hang up.thanks to whoever actually discovered my email address was blocked for no reason, your empathy was so appreciated.be prepared to have to go through multiple admin people every single time you need to contact someone in particular.then be prepared for your phone call to never be picked up after being transferred.i deserve better than what this place put me through.massive waste of money and time and i so wish i went elsewhere.

I tried to reach out, but they said that they don’t deal with ptsd/ Trauma. It took a lot of courage reaching out for help so pretty disappointed.

Currently an inpatient at Ramsay MacArthur and I’m struggling to get into the AoD program at Wentworrhville. I respect hospital policies and protocols but when you’re a private paying patient reaching out for suppport and beds are available… it should be a no brainer. I’ve been asked to send through another referral by my treating psychiatrist for another admission, even though the lady one was accepted and a bed was made available for me, but I already had an admission Ramsay MacArthur. No matter how much I advocate or speak to them, I’m given 3,4,5 different answers. All I want is the help and to detox and to settle into interventions that work for me. I’ve outgrown the support that MacArthur can offer me and seem to be going in circles. I’m not there for anyone else, but myself and to reconnect with my children. I live alone which adds to my urges to want to use. I just want some help!

True story:
I admitted to the hospital.
Thought everything was smooth.
Until I arrived into my ward AFTER going through admissions. I was advised that I had to share a room.

This hospital has poor operational procedures and I should have been advised that no single rooms were available BEFORE packing luggage and arranging an uber.

I made a bed in a corner in the group room to try to sleep the night as I'm not comfortable sharing a room with another inpatient who may/may not have psychotic issues with having his laptop on non stop.

I’ve seen my partner struggle with this clinic! They never answer their calls, mail box is always full, hard to make an appointment when no one gets in contact with you. After trying to move clinics to one closer to home, they never responded to their emails and still stuck at their hopeless clinic. Wouldn’t recommend!

Ive been to many different facilities and Northside is 100% the best place you can go to for mental health care and/or addiction treatment. The facilities are amazing, the staff (shout out to nurses Patrick and Taylor who are absolute rock stars whom I adore) are compassionate thorough and highly skilled. The food is amazing, the gardens and smoking area are super chill and there's a huge park adjacent the hospital. Officially my go to hospital when I require care. 10/10 recommend