Noble Toyota

Had a great experience with a lovely young lady named Dani. I was well informed, frequently updated and felt valued as a customer. The delivery and transaction was all in line with the agreed date and price. Couldn’t be happier with the execution of the contract.

I could not be happier with the service provided at noble toyota. However a big thank you to dani hammoud who well and truly goes and above and beyond to make sure everything is a smooth process. She is very welcoming and helpful. Great job! I definitely recommend her to anyone who wants or is in the market for a car!

My experience with Noble Toyota Chullora was deeply frustrating. Despite booking an "express service" at 8: 10 am, I ended up waiting for an hour beyond the promised completion time. This delay forced me to cancel and reschedule my other appointments. Originally, I was scheduled for a 7: 50 am service, but they moved it to 8: 10 am and assured me it would be done by 10: 50 am. However, the job wasn't finished until 11: 50 am, causing me to be late for my 11: 30 am appointment. To add to the disappointment, I received no reimbursement or compensation for the significant time I lost. This experience has left me thoroughly unsatisfied with their service.

Where do I begin?

You'd think that putting down $2,000 on a Toyota Hilux GR and being told by your assigned salesperson that you'd be receiving regular updates and that your ute will be delivered by December would be like winning the lotto, only to find out you didn't. The BUYER is chasing the SELLER rather than the other way around, from being left in limbo to receiving replies with grammatical problems after five days. Ghiwa, thank you for your assistance.

I then requested that my salesperson be changed and was directed to an apparent senior assistant, if I'm not mistaken. If you believe the turbulence has eased and your aircraft is no longer experiencing seizures, buckle up and begin supplicating. My incident was shared to the salesman, who seemed uninterested, so we proceeded to discuss our order. When I asked about the specifications and extras for the Hilux GR, he looked it up on Google Images and showed me the Pilipino model. Please correct me if I'm mistaken, but I presume we live in Australia.

The salesman stated that a demo would be ready three weeks after we met and that he would contact me to inspect it, its accessories, and potentially take it for a test drive. After three weeks, there had been no phone calls or texts, as predicted. The BUYER is pursuing the SELLER once more. I called but did not get an answer or a call back. I was then texted that I'd get a call over the weekend. There were no efforts performed. Aza, you’re simply fantastic.

Aza then informed me that Ghiwa, the salesperson I had wanted to change from, would contact me. After missing her call, I called back and was greeted with the wrong name and told that a Landcruiser was available. At this time, I was left dumbfounded and informed that my GR Hilux will be delayed until April 2024. It appears that claiming to be the "Heavyweights of Toyota" is a myth. It took three and a half months and many chases for a customer who placed $2,000 to be informed that his order had been delayed. On Wednesday, October 11th, a refund was decided, and the transaction was promised to take place by Friday, October 13th, or by Monday, October 16th, at the latest. At this point, I was in contact with Sydney City Toyota, who assured me that I will have a Red Hilux GR by November 20th. I'm willing to travel thirty minutes away from home just for the genuine customer care and informative updates, and I'll keep returning for service and upgrades.

I was yet to receive my refund and had to contact Noble Toyota once more, which was unsurprising to say the least. As someone who manages and oversees work, I attend to the needs of clients and employees through effective communication, sincere reassurances, and keeping satisfactory standards for future references. What I witnessed was completely opposite.

I really like all the staff in this dealership, Rebeca Sabbagh she’s so friendly who answer my questions and Chris who did the delivery of the car and call us to follow up the vehicle and Megan who make sure that the car arrived.
Thank you so much you’re the best.

Harry in sales and Rebecca in finance /insurance were extremely helpful when me and my daughter both purchased our vehicles.
Thanks for their amazing service
Would highly recommend Npble Toyota

Highly recommend getting your car serviced and parts fitted at Noble Toyota Chullora! Nick was helpful and professional

This is a 5-star rating for Ghiwa at Noble Toyota Chullora. My husband received his new car recently. It was a smooth delivery on the day. Thanks to Ghiwa for organising the delivery on a public holiday. Also thanks to Yasmine for her excellent service on the delivery day! My husband and I are so grateful for Ghiwa’s kindness and understanding during those difficult days when car accident happened. I called the office the day before and the day after the initial estimated delivery date to find out if the car had arrived. I received no call back on both occasions. When I called for the third time, I was finally given the information, however it did not sit quite well with me. I was not impressed by the way how I was communicated on the phone. A few weeks later I received a call from Ghiwa to update the availability of the car. I instantly felt so much better after we spoke. She is a wonderful caring girl as well as a strong communicator. Noble Toyota is lucky to have such a great asset like Ghiwa! Wish you all the best Ghiwa!

Great Service Advisor Lachlan. Car ready on time. Excellent service. Pick up and drop off service offered. The only disappointing aspect, no car wash facility

The great thing about the Noble Service department- Thankyou Manager Dane Huxley, is that they listen. They listen and best advise as to WHAT will need to happen and then go about and DO just that. They are advisors and keep you up to date with every step that’s happening in a professional and polite manner.
I can not recommend this Dept high enough 5 Stars
Thanks

Andrew at the service reception desk was a great help. It was my first time there and my online booking had not gone through so he quickly helped me rebook and I got my car back sooner than expected, despite the last minute booking. Thank you!

Great friendly team to deal with had to change my booking and they fitted me in last minute which was great with the 250km trip for the service keep up the great work

Fantastic service. Friendly staff. Car was finished in 2 hours. Was offered an Uber home and to be picked up if required. Can definitely recommend this service centre

Amazing experience with dane from noble toyota in chullora he and the team did an amazing job will definitely recommend to anyone

Horrible service dodgy repairs after breaking parts and also finding missing parts wont be going back and recommended others stay away.

Dane is lovely! He is very patient and considerate and really listens to your concerns. Joe goes out of his way to get you where you need to be.

Awesome this service was well worth it.vehicle + 200000 ks really needed genuine Toyota touch. Good feeling after got the car back so smooth. Great work guys appreciate it.

Good vehicle service with complimentary shuttle bus drop off and pick up to home whilst car is being serviced. The new dealership ambience is also very relaxing, modern and welcoming. The staff are very courteous and Joe the shuttle bus staff is funto chat with.

Very polite service

While you wait for your vehicle to be serviced:
Comfortable lounge seats, free wifi, coffee machine, (good coffee too), screen entertainment. What else would one need?

I was also asked if I needed a lift anywhere when dropping my vehicle off, how awesome is that!

It was my first visit and I experienced the most non personal encounter at Noble. I waited at their lounge and was receiving messages to authorize "recommended" services without anyone explaining why I needed them. Some lady called me asking me to authorise "Fuel System Service" without telling me if it's critical and what it really entails or why it's so pricey. Would've preferred if someone walked up to me to explain why and what, that's the least I could expect for driving up to them to seek their service. My local mechanic does a better job at explaining. Finally, they missed an ask I had placed in one of their SMS forms, which begs the question that if I've paid $700 for service then why would they miss this. Not very impressed but I guess this suave culture doesn't suit me.