Nick Scali Furniture

EXCELLENT service and products very competitive prices
Nick is such a great asset - he's communication is amazing and he bent over backwards to fulfill our order- always approachable and helpful.

The worst service ripoff i will never buy anything from them lies after lies WE WISH THAT NEVER WALKED IN THEIR SHOP
THEY MAKE YOU SIGN THREE TO FOUR TIME TO COVER THEIR ARSES SO YOU CAN NOT COMPLAIN IF PROBLEM OCCURS

The only good thing about Nick Scali is your product and your delivery team (delivery team is amazing)
Everything in relation to service has been really bad.
Wrong information provided around min waiting time for product. Store says 6 mth and then starts haunting you after 3 mth and that is hard for customers who are building new home and need exact waiting time.
The store totally went back on their word and stated they can't do anything.
I was offered to cancel my order with no refund. I had to pay for rented space for keeping the couch
They never told that product can be ready within 3 mth but always say 6 mth
The store also told us that delivery any day of the week. Comes time for delivery, then delivery team tell us in my post code they only delivery on Monday to Friday only not weekends. Meaning I had to take time off from work just to receive the delivery.
I will never ever come back. The experience was disgraceful.

Wow. I am absolutely gobsmacked at the tactics and behaviour of this store and its staff (Well the one that served us anyway). What has happened to the world today? Do sales people need to scoop so low as to lie and deceit people? Luckily I was with my 70 year old mother who was looking to purchase a new dining table and chairs on Sunday the 4/6/23 otherwise they definitely would have taken her for a ride. Kept promising a 2 day change your mind option the entire time over and over again, if unsure just add it to the list you have 2 days to change your mind so don't stress he was staying. Get to the counter and then says oh yeah if you change your mind its a $49 fee. Why would you not state that from the beginning. That is misleading to say the least. A 1% fee on Credit card payments - that's $50 on a $5000 sale. Ok well go to the atm and withdraw cash. Oh sorry sir we don't except cash he says and laughed? Cash is legal tender last I checked and whilst it might be a business decision to accept cash then at least offer to wave the 1% fee of people hard earnt money. The kicker the delivery cost $210 oh and they take cash? Really are you serious? So they take cash? Who would of thought? Do they take the rubbish with them and carboard boxes? No he says! Why not? For that price I would expect they would clean the area as well afterwards. Absolutely the worst customer experience I have ever had from a brand that is suppose to on top of the game. Had it been me I would have walked away, but my mum is too old to be dragging around store to store especially after we spent all that time picking out this dining table and chairs. Will never buy from Nick Scali again and will be sure to pass on my customer service experience to everyone I know! - 0 stars in my book! Take a good hard look at yourselves.

Absolute joke!

Nick scali service is amazing till you pay in full, they could careless after that! Lied about delivery time 7 months literally received a full house furniture in droplets dining chairs came 2months before the table. By the time my coffee table arrived the leather lounge stitching had already come undone and cushioning had collapsed this furniture was for a house with no children (a couple).
Delivery company they use take per flight of stairs and were a nightmare to deal with.
And before responding to this message with "im sorry to hear this" bullcrap! Please stop embarrassing yourselves and go fix your service team rudness.
Sold them for much less then what I bought them for to get rid of them. Just recently bought from king furniture amazing quality amazing service definitely will never go back to cheap quality like Nick scali again.
Horrible experience!

The worst customer service. We put a down payment for a lounge June last year. Nick Scali agreed to deliver it in September. Instead they deliver in December. We called the store they never answer the phone, if they answer, they will tell you a manager will call you back, of course the busy manager never call back.
After delivering the lounge, it was faulty, We arranged a service, the next available is after 1 month and 10 days.
As with all Nick Scali staff, the service never showed, we called again Nick Scali claimed that the next available service is in 1 month. Thank you very much Nick Scali, we waited extra 3 month for the product delivery and now we have to wait at least 2 months to fix the expensuve piece of junk you delivered.

WARNING! DO NOT PURCHASE A COUCH FROM THEM!

Extremely unhappy with the service at Nick scali bankstown. Would give them 0 stars if I could. Order got cancelled and $1300 deposit forfeited. When I called, they said my couch was getting delivered in a month but it turns out it was already sitting in the warehouse even though I had already paid for delivery in with my deposit (they blamed me not knowing it was in the warehouse when their own employees told me it would be on its way to my house in a month). They emailed the wrong address (and told me the email did not bounce back so someone has actually received an email with all my personal information) which is a massive privacy issue as they don’t care who they are sending your personal information to. The email had my home address, bank details and full name. This is absolutely unacceptable. They have now put the blame on me for not chasing up my order by going in store. Why would I chase it up when I was told on the phone that it would be delivered in a months time? Do they think I have all the time in the world to be following up on something that should be looked after by them? Very disgusted by the regional manager Gus’ decision to not refund our deposit after the incompetency from the Nick Scali staff. It clearly shows that Gus and his team at Nick Scali truly couldn’t care less about their customers and are just after your money. Please take your money elsewhere - we have never experienced this at any other furniture store even after newly furnishing an entire two storey house (king living is leagues better at customer service and does not rip you off)

p.s. Don’t trust their Instagram. They delete comments they don’t like instead of addressing the issue.

Staff lied to make the sale, broke promises, broke contract and took no accountability. They will happily let the phone ring for 5-10 minutes before answering and are then argumentative when they do. I wish I had read all the other comments before setting foot in their store. Fuad, you are a lying snake.

Went in looking for a lounge. Salesperson came to see what we wanted but kept leaving us to go and talk about non work related things with the other salespeople which I could hear who were sitting around. This was not the experience I was expecting. Obviously we left and did not buy a lounge.

Purchased couch in October 2020, STILL WAITING.
Originally told mid January and we would be given a phone call in December (we did not receive a call). They actually called after asking if we were still interested in buying a couch (no joke). We ended up calling them late December and was told it's been delayed to mid February. Received a phone call from them late January advising it's due to come mid February. We called them today to confirm what day and was told it's still on a container for delivery. "Should be" MID MARCH now. No explanation at all.

One - they don't accept cash which was a hassle and two they don't notify you when a delivery time has been pushed out.spending big money and getting poor customer service I would avoid nick scali in the future and try king furniture.

What a regret to purchase my dining room set and lounge from Nick Scali! 14 weeks later and still no lounge (meant to be 9-11.) Delivery dates changed THREE times in the coarse of a month. I work during the week, I do not have time to take all this time off to sit at home and wait for the furniture to be messaged 17 hours prior that my lounge cannot be delivered for another week. The manager at Bankstown was extremely rude - I completely understand it is out of the stores control but the lack of professionalism and care makes me extremely frustrated. If I could rate my experience with no stars I would - Do not bother wasting your time!

DON'T WASTE YOUR TIME ON ACCIDENTAL COVER. When it was time to claim for a small damage, they want to know exactly how it happened. What do they want me to do put CCTV on my couches to see exactly how and what happened. I have kids and God knows what happened, maybe they did something to it. I couldn't prove it and they would not fix it. After asking for my $290 back, had it fixed for $150 and $140 in my pocket. The salesman there will tell you it's best to pay accidental cover, but will not tell you you have to prove how the damage happened.

We went to Nick Scali looking for a new leather couch, attracted by TV and online advertising.

Sadly, we were disappointed by the showroom lounge being on dirty condition as were the sample leather colour pack & the unsatisfactory answers to questions. We bought elsewhere on the same day.

Never again. We bought a dining table and eight chairs from them, the table they had on the floor was bigger then the size we needed, they advised that they can get a smaller size, when we asked whether the chairs fit in the smaller size table the answer was yes. When delivered, four of the chairs did not fit. The two small ends of the table could not fit a chair and the long side of the table could only fit two instead of three on each side. So out of the 8 chairs we can use 4 only. They refused to return and when they admit their mistake, they wanted to charge us $320 restocking fees to return two chairs. So either we stuck with chairs we cannot use or be $320 out of pocket.

Extremely overpriced for what you get and long wait times for furniture to be delivered. I recommend going to Harvey Norman or other furniture shops like Ikea, so you don't get ripped off.

I recently called the Bankstown Store and spoke to Jasmine. Jasmine was fantastic, she was so helpful and her product knowledge was outstanding. Thank you so much Jasmine for your outstanding customer service:)

Very good customer service. Purchased a couch last weekend. The rep was really good and truly appreciate his patience while we were deciding which one to get.

Jasmine has been absolutely amazing in helping us pick furniture for our new home. She has gone above and beyond to ensure we had a great experience. Thanks for you help.

Never ever again! Absolutely disgraced with the service I have received by the store manager Yasmin and sales rep Fooad misleading information by incompetent staff over the phone and in person after 3 times of going in, definitely will not be returning and do not recommend anyone to be purchasing from this store Absolutely disgusting! Even giving one star to this store is too much! Unbelievable!