Newcastle Mazda

By far the best experience buying a new car, Paul went above and beyond with the customer service and blew the rest away on price. Would highly recommend having a chat with Paul in your in the market for a new car.

Cheers guys

Delt with Paul had amazing customer service listeni to what I was after and delivered the best price that I had been quoted. Delivery time was amazing less then a week and I was in my new car thanks again for the great service guys and girls

Josh and the team at Newcastle Mazda were so amazing in helping me get a car I really loved in a short time frame! The customer service I experienced is unmatched by any other dealership I visited during the last few months of trying to buy a new car. It was a really easy, stress free purchase and they had great communication in keeping me updated in the process as well as lots of knowledge about the cars available. I would highly recommend Newcastle Mazda to anyone who is looking for an amazing car and sales team!

The team at Newcastle Mazda are amazing. I first dealt with Tom who then handed us over to Kiralee who was awesome and talked us through the expenses and gave us an absolutely amazing deal on the car. No pushiness, no pressure, just a quick and stress free experience. Could not recommend this dealership more. Amazing customer service!

Newcastle Mazda is awesome in terms of services I did my car servicing with them they really looked after my car. Lady at the reception in service area and Grant (guy in reception) you guys are awesome and polite with great customer service response I will personally rate you guys 10 out 10 thank you for looking after my car and yes bonus complementary car wash with car servicing is great so happy with the team thank you guys

Brought a ("BRAND NEW") 2014 maxx sport CX5 turbo diesel from Newcastle Mazda,
At 33000k the engine blew up and at 68,000k the turbo blew up, a known problem. Newcastle Mazda had done every service on the vehicle.

Check out YouTube cx5 turbo problems not just a one off

Never buy a Mazda again, they didn't want to know me

I recently went to Mazda @ Newcastle as a very excited customer. Bought my first Brand New car at 55.

The team were all absolutely amazing. They shared the excitement with me, loved it.

Each team member made this experience memorable moment even more special. Such a wondering all round perfect time in my life.

I thank you all from the bottom of my heart. You all deserve the best.

Alison xx

Really great experience buying my first brand new car, thanks so much to the team at Newcastle Mazda. Especially Liana and Josh who made it a very seamless transaction for us!

Service department management is a nightmare to navigate and extremely rude. They don’t answer calls or emails.

Service department is hopeless! Don’t return phone calls or emails.
Pretty sure all they do is drop the engine oil out & whack a new oil filter on & hope nothing else is wrong with the vehicle by not checking anything else.
Can’t even put a new service sticker on the windscreen after they take the old one off!

Easy. Great people and honest deals. Service department is professional and friendly. Great dealership

I could not want for more. The car, the service, the entire process was first class. Exceptionally happy. A huge heartfelt thank you to Andrew, for making this experience so effortless in such trying times.

Great experience with Mazda Newcastle. Hooked my family up with a brand new BT50. Highly recommend them. Jake for sales and Josh for finance were the best.

Thanks to the service team as my BT50 was a few months out of warranty when the air conditioner compressor failed. They contacted Mazda Australia and requested warranty cover. They gave me a call to book in and had the problem fixed which could have cost me thousands. I had the 60,000km service done while the car was there.
Awesome service guys. Thanks for looking after me.

Absolute rort, will willingly charge unknowing customers ridiculous prices during a routine service. $840 for a major service and rego check, fair enough, but quite steep, throw on top of that another $350 for a top engine mount, and another $220 for a battery, wonder what the mark ups and profit on their prices are.will be taking our business elsewhere.

What a great place. Top staff who will do anything for you, and led by Peter who has built a great team. Highly recommend Newcastle Mazda to anyone

Shopping for a new car can be a stressful experience, however, my husband and I found that dealing with Jordi Pledger from Newcastle Mazda was a pleasant experience. We were treated with respect at the dealership, and with every phone call after that.
From our experience, we would certainly recommend this dealership if you are looking to purchase a new car.

Really good experience here. The salesman are very friendly without any high pressure techniques. They really know about Mazdas and are only too happy to assist with any questions you may have. Taking a car for test drive was easy. Highly recommended

Cars are nice, service.not so much! (for this Mazda dealer)

Walked in looking to purchase a sporty convertible, knowing well in advance it's probably need to build to spec anyway.

After going though the website and looking at the details, we thought it would be a good idea to visit a dealership just to get a more "personal touch".

Greeted by a young salesperson and started telling him about what we were after. While he was helpful at start, I might have triggered him by saying to "look around (comparing) for prices and offers" and got a lecture instead of help. He started telling me about how if he should risk his time and livelihood to offer us a price just for us to turn around and get other Mazda dealer to price match. (I sure hope our faces was not the reason why he immediately assume we'd run around newy to price match to the max, and all I wanted was to get some floor mats).

The manager did finally come around to help, despite telling us the same thing with unable to do a price drop, (which is fine, we tried and might try somewhere else). He handled it a bit better.

In short, in a free economy, am I wrong to find somewhere that gives better offer for the same product/service?

I know a colleague who was able to take $5000 off from his Mazda purchase. And No, I'm not looking for a massive discount like $5000 because it's a different type of car. But I just wanted to be treated fairly and without prejudice.

Too much to ask for?

Served by the most lovely man who completed an exceptional job on my car. Such a quick and easy experience. Can’t recommend this service enough.