OCEANIABIZ.COM

New Balance Outlet Store

Address Redyard Outlet Centre, A13/100 Parramatta Rd, Auburn NSW, Australia
Phone +61 2 9647 1920
Hours 10:00-17:30
Website www.newbalance.com.au
Categories Sportswear Store, Children's Clothing Store, Clothing Store, Men's Clothing Store, Outlet Store
Rating 3.6 27 reviews
Nearest branches
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New Balance Outlet Store reviews

27
Sort by: date highest rated lowest rated most helpful
Volodymyr
20 December 2023 13:13

I like that store. I managed to find a good pair of sneakers in the sale leftovers for 60 bucks. Im happy

Louise
12 November 2023 13:29

Closing sadly. Tried to get service today. 4 ladies all sat staring at their phones. One reluctantly stood up, gave a brief spiel when I insisted someone assist, hardly looked at me while talking, then returned to whatever was so interesting on her phone.
I fear this is the future of customer service.

Stephen
13 July 2023 19:20

Not overly busy in here. Didn't have a large range of hiking shoes which was disappointing considering they are an outdoor and athletic store. Closing down sale as well. We're some good prices on shoes but not in the range we wanted. Shame I didn't need new runners etc as the prices were that good.

Anoma
18 June 2023 21:46

The customer service from the staff ALICIA was so great!
She was so attentive and was so helpful.
I ended up buying a pair of shoes and I could say they have a good selection and the price was decent too!
Thanks Alicia, appreciate your great service to the utmost!
Anoma Ratnayake‍️

Anoma
28 March 2023 11:54

The customer service from the staff ALICIA was so great!
She was so attentive and was so helpful.
I ended up buying a pair of shoes and I could say they have a good selection and the price was decent too!
Thanks Alicia, appreciate your great service to the utmost!
Anoma Ratnayake

Zohaib
27 March 2023 10:32

Manger is extremely rude when I asked quesrion. She rudely reply me and was mumbling. She is racist and doest like people from other background

Mr X
06 March 2023 23:32

Didn't have the most iconic and classic new balance 574's, told me to go to platypus. You'd think the newbalance direct factory outlet would have stock of their most iconic shoe

Leesh
22 September 2022 2:41

Awesome store and wonderful team! I had the pleasure of Megan’s service - she was super patient, knowledgeable & spent a good hour helping me try on loads of different model of shoes! Lovely experience - thanks Megan!

Christine
14 September 2022 23:45

Yesterday I phoned New Balance Auburn to order a pair of women's joggers. The staff were very friendly and didn't hesitate to price match a cheaper price I'd found online and assured me my shoes would be sent out the same day. Imagine my surprise when the shoes appeared at my door at 9.30 this morning! The shoes were exactly what I wanted and I've ordered another pair today. Thank you New Balance for fantastic customer service, great price and speedy delivery.

Abdul
23 May 2022 8:04

Had a very bad experience here, customer service was highly disrespectful with attitude and rudeness.

For a simple refund I was asked to provide my all personal details even though I had the receipt and card.

Wouldn’t recommend this shop.

Amale
22 May 2022 0:16

Large variety of sneakers and sports clothes at reasonable prices. Lots of parking. Friendly and helpful staff.

Wizy
11 February 2022 23:23

Very good service but they have very limited stock in store. You'll not find new items in store.

jamie
15 December 2021 6:57

Gold star service from the staff member that helped me find exactly what I wanted (appropriate work shoes) and then stayed with me to help me find the right size shoes just to try on so I knew what I was after next time I go back For some leisure shoes.

Peter
28 November 2021 15:18

Just left after one of the best customer service experiences by Jenni. My wife and I along with our youngest daughter dropped in after being advised by the staff at birkenhead point they had in stock the type and size i needed! Dropped in and got 'em. Amazing helpful staff, youngest daughter got her new sports shoes, nothing was too much trouble for Jenni. Thanks NB Auburn!

ابو
07 October 2021 13:22

It used to be the best favorite shoes, but almost since 7 years selling same design and they are very expensive, rather buying skechers or Fila when on sale than buying of them anymore.

Lynne
02 August 2021 3:34

I don't think I have ever had 1 bad service. Great service and a happy bunch.

Keep up the good work and awesome customer service.

Patrick
21 June 2021 18:02

Staff didn't really approach customers to provide assistance. Prices arent always on every item. Prices aren't super special for an outlet store and range is not impressive either.

A T
13 June 2021 18:38

Always something on offer
Was in the store for some time yet no acknowledgment from staff till checkout

Liverpool shirts for 20 made me laugh
Practically giving them away

Rajanikant
16 February 2021 6:42

Greater customer service and good advice on the type of shoes I was looking for. I walked out with the perfect pair in just 15 min.

Paritosh
17 January 2021 1:02

Rarely any variety its maybe 3 times the size of a regular mall store with about 10% stock. I have been to this store about three times and everytime came back with nothing and bought elsewhere. It's a shame, really.

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