Natonic

I ordered a few things from Natonic for my family a week ago Thursday night that required urgent delivery due to my coming overseas trip. I had an online chat with the sales representative, who happened to be the owner. He promised me an express delivery, and to my surprise, it was delivered the next day, on Saturday. Long story short, I found out there were a couple of items missing, and then I quickly jumped online again to find out what happened to the delivery. Again, I happened to talk to the owner, and he sorted it out for me in no time and no questions asked. Not to mention, the parcel came the next day. Despite that little error on missing items, I believe it’s a genuine mistake due to my ‘demand’ to receive the parcel ASAP. The whole experience is nothing but pleasant and smooth. We exchanged a few emails, and I know the owner treats every customer with the utmost respect and care. I know I will buy from them again, either online or in store. If you experienced any issues with your order, please jump online to chat with the sales representative. You may be surprised that things get sorted out in no time and you get more than you bargained for.:)

Thank you so much Elden for rushing my order on the spot when we chatted. I needed the Christmas Scent sticks for Dec 24th and today is Dec 19th. I'm in Singapore and it is no mean feat to get them to me via courier (from Australia!) within minutes of chatting! You are a GEM Elden? Amazing customer support!

The best customer service I have ever seen as well as the best products. I dealt with Elden and he was absolutely the best. He was exceptional, I had a question about one of my orders and he helped me promptly and professionally. I am in Canada and I have been purchasing their product for years. Their products not only have the best quality but have very affordable and reasonable prices. Thank you Natonic.

Natonic products are the best in the market. I have been buying from them for years. I live in Canada and I have to pay for international shipping. Considering shipping costs and everything, I pay less than half the price I have to pay in Canada. Not only it costs me less but I am sure I am taking 5 stars quality products. One other reason I am happy is the customer service which is fantastic. I highly recommend Natonic to everyone all over the world who is looking for the best products.

Hi, I'm Thai customer who ordered the product from Natonic website, this web site is friendly user and their customer service team (Elden&Loren) support me for tracking the shipment due to a delayed issue, however they support me very well and great communication. Rate 1000 for them and this web.

Once I receive the product, I will add more a photo of package

It was my first time to order from Natonic and had a great experience. Initially wanted to order from two other companies which offered lower price for the products which I wanted to buy. When looking at those reviews, the feedback was very poor. I found reviews of Natonic are very good and thus ordered from it. It just took a week to get my delivery, much faster than the estimated time stated on the website. Good price, efficient service and give me a peace of mind when i order from it. Will definitely order again!

Elden from Natonic online shopping (chat service) provided an excellent customer service, quick and detailed response with professional and friendly communication skills was so impressive.
Therefore, I'm more than happy to write the fact here, using the time she saved for me.
Happy to return for further purchase.

It looks like a consistent given others also have similar review.

I was informed that my items were shipped 1 month ago, till now there is no sign of my items. It’s beginning to resemble a scam. DO NOT BUY FROM THEM. BEWARE.

Wonderful services, great skincare products and best prices from Natonic! I bought some skincare products on Natonic last week and received the order in about 4 days. I contacted its customer support after I found some items were close to expiry. The online chat services were easy and I didn't wait long to get John online. After learning my case, John quickly got the store director Elden to join the chat. Elden said it was strange as Natonic takes product expiries very seriously and found the same items with much longer expiry. As I am leaving Melbourne soon, Elden sent the replacements in the afternoon and I received the new shipment the next day with a beautiful gift.

Thank you so much, Natonic friends, for your wonderful services and products!

Ordering was easy and the person in the chat was very helpful would have no problem ordering again

DO NOT ORDER FROM THESE DUDS.
We ordered four tins of baby formula on January 13th, 2023.
Food we rely on to keep our child alive! The site advised delivery would take 5-10 business days.
We then finally received an email at the end of January 25th to say it had been shipped. As of February 3rd the item has still not in transit according to the tracking number.
I emailed to express my strong dissatisfaction with the service and received an automated email stating Natonic would reply within one day.
That was three days ago and still no reply. The worst example of customer service I have seen for as long as I can recall. The experience is so poor we even questioned if the sight was a scam and came online to check what people had to say about this shamble of a business.

Best customer service experience. I would highly recommend Natonic to anyone looking up for best organic infant formula. All the best

The staff at Natonic are helpful, courteous and always prompt in their replies. The products are wonderful.

I ordered several items on 31 DEC 2022 and received part of my order on 13 JAN 2023 (they split my order but didn't inform me until I sent an email on 6 JAN 2023 asking them if there was anything wrong as the order status had remained the same for nearly a week).

After I sent another email asking about the rest of my order on 19 JAN 2023, I got the shipment notice at that night. However, the status of the shipment has remained as "allocated & order ready" (not picked by delivery courier yet) until now.

I've sent the 3rd email to ask for cancellation and refund of the rest of my order on 30 JAN 2023 but hasn't received any reply yet.

This is my 1st time shopping from them but I think this will be the last time too.

I have been placing all my orders for baby formula from this company since giving birth in September 2022, of which all had been packaged and arrived within a few days.

I only ever had delays during the months of December and January arising from the carrier service they had used, not Natonic/Bestwind themselves (which is a shame for them as you can see it has caused them to receive negative reviews and tarnished their perfect reputation during those months). However, on both occasions I contacted the company and was responded to promptly by the director herself who took full responsibility and apologised unconditionally regardless of who was at fault, and ensured I received my order through an overnight express shipping company.

I myself am a director and am well aware of issues that arise out of our control. I consider the service offered by Elden and the team to be of high standard. A company who is resolute in their determination to overcome challenges should be complimented, and I will continue to be a loyal customer and commend them to others without reservation.

I always buy from Chemist Warehouse believing their products are the cheapest. I accidentally come across Natonic who sells Blackmores Advanced Joint Formula more than 10% cheaper than Chemist Warehouse. Will definitely check out Natonic for next health and wellness needs.

To any one reading my words//some one told me about NZ Green Lipped Mussels to ease my joint pain! Can say that I feel much less pain in my hipp joints after 6 months using the product.

This is the worst shopping experience ever, remind everyone not to be deceived by Natonic!
I placed an order and paid AUD$150.42 on 11/25: After repeated inquiries, I finally received it on 12/16, most uncomfortable then the delay is: there are products that are about to expire. The order placed on 2022/11/25 and received 3 weeks later on 2022/12/16, some actually expired in January 2023. After taking pictures on the same day and reacting to Natonic, Natonic regarded as No such thing happened without answering a word.
## Remind everyone not to be deceived, they sell expired products, it's more likely paying
for fraudulent transactions experience.
最糟的購物經驗，提醒大家不要上當受騙！！！
本人11/25下單付款，澳幣$150，經一再等待詢問終於在3個星期後12/16收到，但收到的其中有即將過期產品，2022/11/25下單， 2022/12/16收到，居然有的在2023/1月過期，有的2023/3月過期，當天拍照反應後給Natonic，被當作沒這回事。
提醒大家不要受騙，不誠實宛如詐騙交易。

Placed an order on 20 Jan and it says delivery within 5 to 11 days. It's been 13 days and the parcel has not reached customs. We are leaving Singapore soon and may not get to collect our items. Very disappointed with the delivery service.

I was very happy with the service and the product, i wanted to add to my order after the original invoice as it was a advantage for me to get free shipping, called, all sorted in minutes, much appreciated