Mt Annan Leisure Centre

Does anyone answer the phone?
Website said to call for details regarding casual pool visits yet no one answers the phone.
Phone is directed to YMCA administration office and just goes onto a loop message without being answered.

I'd love to give this place higher than 2 stars, but unfortunately it's not worth any more in the current state.

The only reason we visit here as often as we do is because of the water slide and cheap entry. But that's where the pros end.

1. The cafe closes way too early. Not sure of the exact closure time, but I think it's around 2 or 3pm on weekends. Considering choosing 6 time is 7pm, you'd think they'd stay open until 5pm. Further, service in the cafe could be improved by hiring another person to help at the counters.

2. There's never enough water bottles available for paying customers. Management really needs to consider ordering double in summertime. They always conveniently claim they never have any in the back either.

3. Lifeguards are pretty scarce considering the number of people who visit on holidays and weekends. I've seen almost the same amount on these days as I have during weekdays, which makes no sense.

4. Toilets, showers and change rooms are always dirty. Shopping centres can manage hourly cleaning schedules, you'd think a leisure centre would be able to as well.

I feel once these suggestions are actioned, this centre's ratings will be raised by myself and other visitors.

So pleased with how comfortable i feel here.

I had come there to test my swimming ability and felt so confident being here.

Chloe one of the fabulous life guard was so sweet and encouraging.

I am definitely going to be a regular customer!

Non-availability of the facility: I cannot remember a day when one or more of the facilities in the pool or pull area was not working. For instance today the steam room was fully shut down, the jets on the spa wasn’t working, they have half of the pool closed for some time, so all the children are crowding on one side of the pool, making it difficult to use.

Pool cleanliness: Moses everywhere event you don’t have to look around for long to find a cockroach.

Suspicious activity: Today I have complained to the Centre‘s assistant manager, and immediately he fixed the jacks on the spa, but the temperature temperature was all fully cold. This happened several times before apparently whenever I complain, the assistant manager come and fix the jacks straightaway this is suspicious.

The staff are and friendly if you approach them to tell something, they will look away with very few exception.

If there is any other option, I want suggest this facility to anyone.

The staff are so rude do not recommend this gym to anyone worst experience I have ever had at the gym

This place never seems to bother answering phone calls or return calls after leaving messages during the day, so me and my wife had to come in and pay them a visit.
Previously we wanted to cancel our membership because the center is going to be closed for maintenace during the winter.
We were told by one of the staff members that we could go and use the one in Camden and that it had the same facilities however Camden's pool is outdoor only.
Feeling misled and let down we came back again to cancel our membership and as my wife tried to explain to Evelyn that she is heavily pregnant and that she does not want to use the outdoor pool during the winter, we were treated with the most sarcastic, petty, rude and disrespectful comments made by Carly and Alexis.
My wife was enraged by the comments which should never be aimed at anyone let alone a heavily pregnant woman who has a lot to deal with.
Management if you're a reading this, i urge you to re train your staff in how to provide real customer service if you want to keep your customers happy and on the books.
Not sure if we would ever consider coming back here in the future.
Credit to Evelyn she kept calm and composed under pressure and handled it the way it should have been handled.

The netball competition was a half decent comp until the umpires continued to be absolutely hopeless. The grand final tonight was disgusting and umpires were biased, absolutely shocking and had no idea whatsoever. They ruined a good competitive game and were one sided the whole time. Definitely made a HUGE impact on the game and gave us no chance to win at all.

Some rude worker didn’t let us in. Last time we came to here, I came with my friend she’s 14. Today I came with her again, and they said she isn’t older enough to go into the pools. Like come on, how rude can a worker get. She had no manners, she was highly disrespectful. I hope I get her band from working their, she’s made me mad.

Few staff are excellent. They are amazingly beautiful and soft spoken, whereas some are so rude and not willing to help consumers.

Pathetic service to say the least.
1. I enrolled my kid for Swimming. The front desk told that 1st week and 2nd week needs to be paid by me and the remaining 6 weeks (from the total of 8 weeks) will get paid by the NSW voucher. Later on, I am told that there is a minimum period of 12 weeks. I sent an email to the manager 2 weeks ago and have followed up multiple times and still no reply nor acknowledgement.

2. I was forced by the front desk to enroll my kid to the salmon class though I told them many times that she is way better than that. In the first class she attended, the trainer told that my kid needs to be in the next level which is Tuna. So, the 1st class just got wasted.
I requested for a new class with Tuna and I was told that i can choose the same via the parent portal login.

3. On trying to login to the parent portal (after reaching back home), could not find any option and on calling them, i am told that there is one week waiting period (though i told that i can pay for the class which got wasted in the lower grade). The person on the call was rude and cut the phone abruptly without listening to my request which has prompted me to write this review.

Great leisure centre. It's busy most days, especially during the morning and evening. The staff are very friendly and helpful. The electronic gym equipment could do with an upgrade and at times the pool change facilities are pretty grubby due to high traffic and busy times. It has a spa, sauna and steam room. They are always busy but there is plenty of room for all.

It's impossible to make swimming lessons work here. I have a 1yo and a 2.5yo. They cancelled the lessons for my 1yo about 4months ago when her teacher left. I've been unable to find consistent lessons that work around the times for creche during the week, since there were no more Saturday lessons available.
Just before Christmas the teacher for my 2.5yo's lessons left and they notified us that lessons would be cancelled until mid Jan. I couldn't find any Saturday slots available so went in to talk to reception to find options (since their website is beyond useless!). We finally found a time that suits for a Wednesday instead, managing to get a lesson at a time when I can drop my 1yo off at creche beforehand, but then today we showed up and creche had been cancelled and they hadn't notified me. Apparently they would have tried, but I never received a call or even a text like they do if lessons get cancelled at the last minute (as often happens too).
I'm so frustrated by all the cancelled lessons, and the lack of classes at times that work with the creche timeslots.
The staff are usually lovely, and the prices for lessons and the quality of teaching is better than other classes in the area, but it's just becoming impossible to work around their ridiculous lack of lessons.
Not to mention their member's website is outdated, slow, and doesn't give the information about lesson times that it needs to show.

Got all the facilities which is the great part.

However pool and shower/change room super dirty and unhygiene.
The management should pay a visit to Eagle Vale leisure centre and take some tips.

The YMCA membership promotions are scams. I signed up for a promotion and received paperwork that had no time period written in the terms and conditions (empty box) then when I tried to cancel after I realised I didn't have time they said I was locked in for 16 weeks.
The worker behind the desk obviously forgot to write it when she gave it to me and wrote it after and never told me.
I've tried multiple attempts to resolve this and they keep blaming me by saying they train and enforce workers to write the allocated time period before handing over the paperwork
Now I'm stuck in a 16 week fixed contract and have no choice but to pay $300 for their mistake.

This is the best swimming pool and has other sports and if they are canceled they replace with another teacher really suggest this place.

Poor communication.

Update your opening hours for public holidays on your website or at least answer the phone calls otherwise don't disrespect people if they have been confused as result of miscommunication.

Your website says Monday till 9PM
Pool is open on Sunday up to 5PM
Today you decided to close at 4PM.

People make long trips and pay for fuel and make promises to their children and moreover get offended by your life saver staff 's behaviour.
Nice front desk staff all time.

My daughter attended swimming lessons here. She nearly drowned twice. My daughter is 3 yrs old and the first swimming instructors had a group session, where 3 kids have to stand on a crate and if they jump off the crate they would drown.yeah i had to jump in the water and rescue my daughter when my daughter stepped off n the swimming instructor wasnt looking. We decided to go one on one instead with a different instructor and the instructor wasnt keeping my daughters head above water at all. I had to stop the lesson. She swallowed so much water my daughter was gagging. The instructors didnt care. I spoke to the manager and again didnt care at all. She informed me my daughter would need to be put on a waiting list.this was more than 6 months ago. We called them again, ignored my phone calls and messages. We went into the center in person and witness 3 families signing up for swimming lessons and informed them they start next week. Spoke to the manager in person and she said i will look at the list and call me back. HA HA yeah no phone call.

Amazing place and amazing staff.special shout out to Alison. Such a wonderful person with amazing customer service skills

I love going to mount annan pool, it's very very clean and the staff are so nice and very helpful.

I have been attacked 4 times whilst working out at Mt Annan YMCA. The staff are lax in relation to the behaviour of patrons at the gym. I was attacked once by a female in her 40s for talking to her partner in the gym. I'm 65. Twice by the same female for daring to use equipment that the couple believed they had and could reserve 6 pieces of eqipment as their own private gym. The final straw was an attack by a young man that went crazy because I dare turn on a fan in a room he wasn't even working out in. I found the patrons not the type of people I wish tobassociate.with. The females