Marshall. Chan. Yahl. - St Ives

Jenny and I have known each other for three years. She always provided me with professional analysis of Australian current real estate and predictions of market changes.

In June 2023, with Jenny’s introduction, I got to know her colleague, Andrew. Under their professional guidance, the house, soft furnish and the garden were all optimally renovated. Finally, through the efforts of the two of them, my beloved property got the perfect solution, presented to everyone in its best condition.

Through Jenny and Andrew’s thorough investigation of the market, the house, the buying group, pre-sale and after-sale, the house has been finally brought to a buyer. I thank both of them for putting in so much effort. This is the best house it could ever be.

Excellent communication throughout the entire marketing and sales process. The whole team was responsive to all of our questions.

Professional agent with excellent communication skills and great market knowledge. James Yahl was highly professional in all his dealings with us. He and his team were always polite and efficient communicators. The sale process was clear and we were always kept informed of progress and consulted at all stages. James worked hard to achieve the best result for us.

Exemplary Customer Service and a Genuine Trusted Advisor. I've known James Yahl since the time I've wanted to buy a property in Jan 2020 and glad I was able to buy one that was listed by James. He is a thorough professional, very clear with his communication, plan of action and is a straight shooter. As a buyer I could genuinely feel the trust and didn't have to think of any other options. Highly recommended

The team at MCY was not only professional but also highly responsive to my needs. They delivered a high-quality service that exceeded my expectations.

Professional and motivated agent to work with. Matt is a very dedicated and knowledgeable agent who guides us throughout the whole process. He is prompt in responding to our inquiries and gives us great advice in terms of pricing as well as overall strategy. He is very capable of pushing the progress forward to the greatest extent and accomplishing our sales goal at the end. It was a pleasant expenrience working with Matt

Completed a job for one of the properties WillBurn was looking after
Very polite good communication and great follow up highly reccomended Mark OTG

Professional, upfront and a great communicator.

Nicky is professional, upfront and honest. She gave us great advice on presenting our property and support with trades. Excellent communication after each OFI. A great result was achieved at Auction. We can highly recommend her!

Happy vendors! As vendors for an estate we chose James because he understood our situation and was extremely approachable. In fact I think he got the best price possible for the property and made the process seamless and stress-free for us. I would especially note the excellent communication strategy between the four vendors and James' team, which could have been difficult, but was very straightforward and kept us all up to date with progress each day of the campaign.

Excellent service and initiative with a great result. James and his team at MCY showed great professionalism from the minute we met him/them. The campaign was well thought through and implemented- which culminated in an excellent result. I can highly recommend James and his team

James was very professional and kept us up to date on the sale of our property from start to end.

DODGY BROTHERS / DO NOT TRUST!

This agency gave my GF a really hard time with a rental property that she was renting. They did what unethical agencies do - they don't put anything in writing that could hold them up to being responsible. They are liars.

I would not trust them to even sell my home. If they can't do the basics of managing a rental property, how can you trust them to sell your most valuable asset?

There were lots of lies on the process to convince me to rent and stay in the unit.

When I inspected the property, it was under renovation, and they said the landlord would finish before I entered the place, but he didn't.
I tried to negotiate a rent reduction and discuss the situation, but none of my messages about the renovation topic were answered (they ignored my many messages over 2x months). When they did finally respond, it was verbal (they would never put anything in writing). It was clear to me that they did not want any evidence of promises that they made.

As a result, I ended up having to go to Fair Trading and then Tribunal. I partly won the case, but I shouldn't have needed to go this far. I ended up leaving my unit after just 3x months, as I couldn't handle the stress anymore.

It really makes me sad that I trusted them, and this had a big financial, and emotional impact on me and my family.