Mackenzie House Specialist Centre

I know Dr Naaz. I am very upset to see all the negative comments. Dr Naaz is a great doctor and a wonderful person and runs and supports many charity groups which people are unware of. I believe you guys are judging a book by its cover.

I found Dr Naaz through thorough internet research, i emailed the reception and was quickly met back with kindness and helpfulness however after missing the payment of the deposit i was met with nothing but rudeness and unprofessionalism. The reception ignored me emails, about a reschedule and to pay the deposit, for weeks and when i finally had enough i emailed them to say i will not be making an appointment with them any more, i was immediately met with an email stating “Noted. ” And nothing else. This is extremely unprofessional and i will never recommend this place to anyone ever.

As previous reviews have mentioned, Dr Naaz doesn’t make individuals with autism and ADHD feel at ease. I went to Dr Naaz to enquire about medication for ADHD. I also discussed my autism which has been thoroughly diagnosed by a psychologist specialising in autism and ADHD in women. Dr Naaz didn’t seem to have a whole lot of knowledge about masking and its prevalence in women. She was quick to disregard my autistic traits as social anxiety and insinuate that autistic individuals don’t want friends and do not want to socialise which is completely false. She stated that my previous full assessment report by my assessor was subjective despite my assessor using numerous interview and questionnaire methods such as SRS-2, CAT-Q, DIVA-5, Browns E/F, CAARS and of course DSM-5 across a total of 5 hours, not including the time it took to complete the online questionnaires. I was also asked to bring in my school reports over primary and high school. This would have been more practical if I was asked to bring them prior to my appointment since this seems to be a common request from psychiatrists when diagnosing ADHD. I understand the need to be extremely thorough especially when diagnosing ADHD for the purpose of medication however I believe more updated education is required in order to better understand why ADHD and autistic traits may not show up in school reports especially since teachers are not trained in recognising such traits.

I had only read the reviews the night (which was my mistake but i was in desperate need of help that I took anywhere that had available appointments) before I had my appointment so I was quite apprehensive going in. I had the thought that I was going to stand up for myself if I was faced with invalidation however it was quite hard to do so as I felt looked down upon. I felt invalidated even after she asked menial questions about my traits.

On a more positive note, the receptionist was very nice and her friendliness made me feel calmer even after my appointment. I was able to get a referral for an ECG and a drug test which will be used to assess my suitability for medication which was good. However, I will use these results as reference for another psychiatrist and my GP. Dr Naaz also gave me knowledge on the variety of medications used for ADHD.

For those in a similar position as me, I would not recommend seeing or even testing the waters with Dr Naaz. With costs being so high, I would have rather spent months researching a better psychiatrist fit for my needs.

Wish I had read other peoples reviews before coming here. Tried to be open and listen to Dr. Naaz during the session, thinking she’s the professional, she knows best, but just couldn’t shake the feeling that I was being dismissed and not listened to… Came to look at reviews and realised others felt the same.

What she was saying in regards to what conditions she believed i had didn’t make sense to me. But I thought maybe I was overthinking it because I had only seen psychologists prior to this, and so all my opinions had come from them. But the more I sat and thought about my session at this centre the more uneasy I felt and and after reading other reviews and realising others agree I am certain I will not return here; and advise others not to as well. Doctor needs to be retrained in empathy and how to come across less harsh and judgemental to patients.

Had an absolutely horrendous experience here and would not recommend for any young people struggling with adhd/autism, especially those good at masking.i feel like i was absolutely judged based off stereotypes and left in tears after being completely invalidated.first off for a mental health PROFESSIONAL to say they didn’t believe that someone has autism because they can hold a conversation is terrible and so insensitive.you have no idea how a patient is feeling and how extremely anxious they are and just because they’re able to hide it well doesn’t mean it’s not there- it just means they’re accustomed to having to hide their feelings in order to seem normal.living like this is so insanely tiring and after months of being on a waiting list and being excited to get help this was such a let down.also to imply that i only want medication for the sake of them being dexamphetamines is so belittling.i understand i am young and dress alternative.but that does not mean i am just in there for the sake of wanting drugs and that is definitely the vibe i got from dr naaz.completely ignored the fact that i have already been on medication and stopped taking them + i had no clue i had autism/adhd at the time of diagnosing me and yet i was still treated like i didn’t in fact have these issues that another licensed medical health professional assessed me with after months of knowing me.will most definitely not be coming back and it is extremely upsetting as nearly every single autistic person i have met has had this same issue of not being taken seriously and it is so upsetting to see this clinic and dr naaz contributing to this negative stereotype.this is why i put it off for so many years to get help and experiences like this make me never want to get help again.do i need to be at my absolute worst in order to finally be helped? Do i need to be dead for you guys to take me seriously? Because it 100% feels that way!

receptionist was nice though.

Dr Naaz gave awful service and invalidated her patient. Refused to believe the patient was autistic or had adhd, which they had been previously diagnosed with and medicated for (adhd).

I seen Dr Naaz based on a recommendation from a friend and she did not disappoint. I was open to her suggestions and at the same time she was very considerate of my feelings and ideas.

I experienced nothing in the way of hostility or the likes, she is there to work with, not against.

Overall totally positive experience and am happy to go back for follow up appointments

Dr Naaz is an extremely Hostile Psychiatrist.
She enguaged in gaslighting.
Extortion.
And manipulation.
She Demanded that I make her my GP, Interview my family members and transfer all of my medical records to her.
The gas lighting was all about "Oh Garret you do not have PTSD" however she ticked the box for review next year on my drivers lic.
That box, means that every lic I hold HR, Car, Rider, was dependant on her "attitude".
I would suggest that you NEVER trust this Woman.
She is hell bent on extortion and perpetual revenue.
Gas lighting is not what you expect from a medical prossional.
Along with extortion.
Sure she may be good at some stuff, but NEVER trust this woman with serious stuff.
I think all of us have experienced Indian arrogance and scams.
So what? Right?

I saw Dr Lubna Naaz when I was at my lowest and desperate for answers. She asked the usual questions about my history and mental health and a lot of her questions ended up being leading questions that I just agreed to because I was desperate for answers and not really quite sure what the answers were. She came to the conclusion that I had bipolar. I didn't feel that was right and brought up that I thought I had ADHD. She told me that I couldn't have Bipolar, adhd, anxiety and depression and that she could only medicate me for one of those things. It wasn't until I spoke to some people in the ADHD community that I found out you can have both Bipolar and Adhd and can be medicated for both, though I still do not believe she was correct in her diagnosis for me as I believe she did not get to know me well enough or care about anything I had to say.

This was within a half an hour session. I left feeling confused and upset, but trusted that she was right. I felt in my gut that it was the wrong diagnosis though, and my family and friends all agreed that it did not make sense. I still went back for a follow up session, but still left feeling defeated and not listened to. I decided to look up her reviews online to see if I was the only person feeling this way after seeing her but was horrified by what I saw. So many reviews saying that they felt worse after leaving her office than they did before they went there, that she belittled and judged them, that she had culturally biased misogyny, which I think she relied on to make my diagnosis, some even saying they felt like ending their life. It was not just me that she diagnosed within 30 minutes with "no doubt in her mind" about the diagnosis. These were all my experiences with this doctor.

I stayed on the medication she prescribed for close to a year as I didn't know what to do and didn't have the money to seek out help from someone else. I never felt any different, still completely overwhelmed at all times and desperate for help. Now my new psychiatrist is calling her to talk about the diagnosis she gave me and I have fear that I will never get diagnosed correctly because her diagnosis will always be there as a big question mark in my history. I have reported her to the relevant bodies.

Agree with the other negative reviews. Awful experience. Rude, condescending, with zero compassion or empathy. I walked out of my appointment in tears from how this doctor made me feel. Would not recommend this doctor to anyone.

Agree with the other bad reviews, rude, cold, clearly not interested in her profession. Horrible abuse of power when this is somewhere people struggling with their mental health turn to for help.

This Doctor is wonderful. She has supported me through the last 6 years of hell with a Workers Compensation Case and we have now come out the other side. She is very direct yes but, she is also 100 percent supportive of her patients. Psychiatrists are not there for therapy, they are there to diagnose and medicate. That is why we only have 30 minute appointments. It saddens me that people expect to be 'counselled' by a doctor when that is not there role. She does have empathy though which is the most important part. Dr Naaz is great when you get to know her. I wouldnt recommend anyone else ever. Michelle is fabulous too on Reception.

Look, I was able to get an appointment pretty quick, but after the first time, its been downhill.

I''ve had multiple appointments with Dr. Naaz and half the time I did not receive a call when my appointment was scheduled.

I just assumed they were busy. Called an hour later and was immediately put through, spoke to her for less than 5 MINS.and she gave me another script but was advised to take double dosage and still charge for whatever the equivalent of $170 is. The script didn't arrive for 2 days.

Wouldn't provide additional scripts so I have literally run out of meds a week before my next appointment TWICE.

Both times I've called the office to advise and was told by reception the message would be passed on, only to have to wait 1-2 days for the script to arrive.

You cant treat people with mental health issues like this, its literally not on.

God sent. That's how I describe Dr Lubna Naaz. I've been navigating (mostly drowning) the health care system for 8 years now. No one, I repeat, no one (!) EVER treated us with the respect, dignity, and compassion like she does. Dr Naaz is knowledgeable, methodical, and straight to the point. Rare qualities in a health professional nowadays. So let me be very clear and describe my experience with her, so others can judge for themselves: my partner lives with bipolar disorder, and generalized anxiety disorder. I am his carer. Let me remind you or let you know that one of Dr Naaz's specialisations is dealing with families. So on our very first appointment Dr Naaz asks my partner a series of questions to get to know him and understand where he is in his path to recovery. And then, the big surprise: she turns to me, the partner and carer and asks what MY perception of the same questions were. Look we are talking here about a mental health professional. Just keep that in mind when you read some of the reviews: who wrote it and under what circumstances. I thoroughly recommend Dr Naaz, and to me she is an angel. And also, let's be thorough, the experience begins at the reception: what a breath of fresh air is to be welcomed by the receptionist Michelle. If you want top notch treatment, that's the place to go.

This doctor should have her license revoked. I’ve never had any health professional speak to me the way she did. BEWARE if you have depression, anxiety STAY CLEAR OF HER! She yelled at me 5 minutes into the consultation on my first & only visit. I have ADHD diagnosed 20 years ago she didn’t believe me I told her to contact Hills Clinic to confirm this. I thought it maybe better to see a female psychiatrist as I’m going through menopause & thought she’d be understanding. All up my consultation was 15 minutes she billed Medicare for the FULL HOUR over $400! I’m now seeing my old psych at Hills Clinic better the devil you know than the one you don’t. Been through so much last few years bush fires, floods & floods again I didn’t need to be treated like I was utter dirt from this woman it was disgusting. I wish I had the strength to take my complaint further!

Judgemental, threatening, arrogant, culturally biased misogynist who is happy to diagnose you within ten minutes of speaking to you with "no doubt" in her mind what your diagnosis is. No curiousity about your own experience or observations of your own behaviour. Happy to go off the diagnosis given by other doctor from a single appointment. If you want to feel judged and belittled, go right ahead. Don't say you weren't warned. Don't make my mistake reading reviews 5 minutes before walking in. She is exactly what other reviewers describe.

Michelle is an exceptional receptionist. Dr Naaz the psychiatrist is straight shooter - no beating around the bush business which can be intimidated for some but if you genuinely want help, she is impeccable!

Agreed.

The Receptionist is exceptional. Competent; engaging; switched on and extremely helpful. A standout for someone so young.

Absolutley horrible experience. The receptionist was lovely but the Dr was terrible. I would not recommend anyone who has depression, anxiety or anthing like this go to see this dr. I walked out feeling lied to, judged, insulted and overall worse than when i first walked in there.