Lunalae

I love the store and staff were very welcoming and helpful but the store is hard to find and very small not a lot of room to move around.

Been a loyal customer at lunalae for their beautifully made products but what blew me away and prompted this review was their excellent team.

I had a missing product in my order (from past experience very very uncommon for lunalae) and they handled it perfectly with no fuss at all.

Thank you so much lunalae squad!

This shop is really dodgy. I let them know the minute after I accidentally processed the payment to cancel my order because i forgot to apply the promo code. They refuse to refund me and is only willing to provide store credit of the promo discount amount, saying its because their blackfriday T&C (which i didnt even use bcos i didnt put the code). It’s forcing people to shop there again and totally taking advantages of customers. I am really disappointed about lunalae and i was also told by friends after this happened that their products are also of poor value.

Don’t recommend to buy anything from Lunulae. If customers are not united and protect own rights, this kind of ripping off business will be more. I am asking anything thats over, the order havent been shipped and originally i just asked them to cancel it for me because i cant cancel on my own. It’s not asking for discount that i should have or returning things i have tried on. Just a pure accident that i informed them the second minute.

Love this brand, the designs are stunning, the quality is amazing and so comfortable. Definitely my number one go to brand for pole wear.

Terrible company be careful they never refund instead issue a useless credit even though they sell cheap nasty items.

I am leaving this review to spread the word about Lunalae’s unprofessional behaviour. It’s important for consumers to understand because as consumers we have a lot of options, consumers want brands that align with their values & show a “human” element. This review gives you insight into the people behind the brand.

I applied for a manager role at Lunalae, I was interviewed on the phone by the GM which went ok. Then I was interviewed by the GM and CEO/Founder via Zoom which went well. They loved that my experience, my social media presence as a micro-influencer & indepth understanding of the pole, lingerie and fitness industry. They were transparent in saying what the salary + commission was. A couple of days later I emailed them saying I couldn't go down in base and thanked them for the opportunity. At that time I still had a good impression of them and even offered to promote their brand on my social media, and freelancing consultancy services should they need it.

The CEO called me and spoke about matching my base at my current job. I told her I had actually accepted a role elsewhere where the salary was already higher. She asked me to think about what I needed in salary. She seemed genuine and passionate to have me part of their business.

The next day I expressed what I needed, no response for 24 hours. This was already a red flag but ignored it. I followed up via email and she called me saying she wanted to meet me and asked me to put together a marketing plan. I spent two nights working on this, my time is money. I have over 17 years experience in marketing, have design and photography skills, I am hands on and strategic plus with 8 years experience managing teams. I know exactly how capable I am so I thought this request of hers was genuine and that she was actually contemplating on whether or not they should invest in the right person.

What I didn’t realise was the ad for the manager role was already taken down (I noticed this but thought they had a shortlist already) and replaced with a junior marketing role, graphic designer and 1 other role.

I spent 2 nights doing this detailed presentation, which I would normally charge for (and she knew this because I offered my freelancing services). The presentation was 45 minutes and then they spent another 40 minutes quizzing me. Some of the questions they were asking seemed like they would never see me again which I found suspicious. They were also asking questions that you would normally only ask once I’m already employed.

Out of courtesy I sent an email after to say thank you (this was on a Friday). Come Monday, I decided to follow up because I was given the impression that there were only 2 candidates presenting, and the CEO created the impression she needed to see my skills in order to decide if she would invest the additional money to be able to hire a senior marketer.

Again, no response until 24 hours later, where she says that she doesn’t want to rush the interview process and they are still interviewing.

I was dumbfounded and my gut that they just wanted to extract as much information from me was confirmed. I decided at that time to pull back from this horrible process which I didn’t need to have gone through because I had already accepted another job for large company. I said thank you, withdrew my application, and wished them good luck.

Despite the work I put in, the intel on the industry I shared, I didn’t even get an email to thank me for my time, nor were they just transparent and say they just couldn’t go to my salary level. Companies like these hit a glass ceiling, and you need someone to break that ceiling with the right marketing and advertising. It’s all well and good to get ideas but you need proper execution from someone who can be both strategic, hands-on, and manage a team.

You also need to build good relationships - the distaste left with me won’t do any good for their business.

I am leaving this review to ensure no one candidate goes through the same process and waste their time. Their lack of professionalism is deplorable.

My go to pole store!

I adore their selection and love the sale's.

Good quality wear and wonderful customer service.

Love this line, great quality Pole wear that’s really flattering! The ladies at the store are really lovely and helpful. Can’t wait to go back and choose more styles!

Online store has the best customer service. The products are also high quality and feel great on my body. A very happy online shopping experience.

I bought Lunalae's lounge pants and they were so comfy and perfect for dance that I bought one in another colour. 5/5 probably will aim to get the matching hoodies

Amazing pole wear that are environmentally conscious, was pleasure to deal with and shipping was fast!

Luna pole wear design very pretty pole wear. If only they could pair it with the functionality and durability of dragonfly. I have bought multiple luna products and they always seem to lack in performance and functionaliy. Especially the expensive top i bought probably only six to eight months ago. Which i had only worn a handfull of times and always treated well. The strap completely snapped while i was changing.the seam came away and i lost my top. Good thing i wasnt up the pole at the time. I had to wear My eight year old lorna jane top which I Had as a spare in my drawer! And that still out performs most pole wear I have bought.also. The pants are very skimpy. I know its pole and all but we dont need to be flashing everyone our breakfast whilst performing. Better off going to cotton on I think.

Luna Pole Wear hat sehr schöne Pole Klamotten die nicht nur gut aussehen, sondern auch funktionell! Super dehnbar und sehr bequem.

Luna Pole Wear is THE go to for affordable pole wear. Easy to get to the store and even easier to order online. With sizes up to an Aus16 you can't go wrong with Luna!

It’s amazing! Clothes are good quality and comfortable, and I love the design. Amazing training with Luna pole.

Hands down one of the best customer service I have ever received! Quality of their products is amazing, plus I had a bit of any issue with my package and they were so quick to resolve it. I love supporting smaller businesses, run by people who care.

Love Luna! Their clothing is high quality and makes you feel so beautiful. Some pole wear brands don't work well with my body shape but Luna is perfect.

Made both to make you feel like a goddess and also to last whilst on the pole! Love the sparkle their garments add to my life!

I just love their pieces, they fit me so well and are all gorgeous.the service is also amazing.

Absolutely love Luna pole wear.great service and super fast delivery of items.quality is amazing my favourite item is the leopard print leggings super comfy.highly recommend for all your pole needs