Laminex - State Office

The Worst Customer Service Ever. Good luck talking to anyone that can give you an answer and no one ever calls back.

Laminex used to be one of the best Australian Supplier, but Not anymore
NOW it is most annoying customer service ever,
# Nightmare to contact them or to place an order.
# prices like unreal.
# customer service DO NOT care whether you buy or NOT
no Rep to see for more than 4-5 years
no colour chart update,
no more brochures / only ONLINE.as you know most client like an actual sample NOT online samples - big colour different between screen and actual sample.

I am not sure how much longer will be in business as they are losing their customer

I am still using them for the minimal orders as per the request of my client, BUT I push them for my other supplier

Bad services
unfortunately.we are losing one of biggest Australian Supplier because of the very bad management and lazy employees

they need to look into that matter seriously.

I went here to pick up some laminate edging. It was a very hot day. The staff were so thoughtful and considerate.
Even though I was meant to phone my order through (to the call centr at another site) and then go to pick it up, they helped me with the process and I was able to order pay for and pick up the product on the spot
A very week deserved 5 stars

Variety of products available for building materials

Pretty rubbish - I ordered some samples online in October, several phone calls, emails and additional online orders later I finally got the samples in December (2 stars because the samples eventually arrived)

A complete waste of time. Their ability to follow through is pathetic. Dealing with Laminex has costed me a huge amount of time, plus approx $10k in various losses. They've shown superficial interest in helping me fix this but nothing meaningful.

Working with Laminex was the biggest mistake I made in my renovation planning!