KinCare

Michelle S is marvellous
So clearly we'll spoken
We felt very supportive by her
Thank you
From Marvaso Family

Pros: - Workers are usually very nice
Cons: - Different workers all the time
- Good luck getting through on the phone or email
- They only action things if you call between 9am and 4pm otherwise it'll be forgotten
- Cleaners are hopeless, won't even move a kitchen chair with visible mess underneath it
-Some staff quite fussy, for example complaining that we use natural cleaning products like vinegar instead of bleach

Overall I'm not sure it's worth the hassle

The cleaners we have that come to clean our place don’t do a 100% good job. They don’t even move the toaster or clean the sink if a cup is in the sink.
We have had about 2 good workers out of 15 in the last 2 years. Very sad.

If I could give lower than 1 star I would.
Would never trust this company
They have been supposed to be providing ‘services’ to my grandmother for the last couples years. They dropped her as a client without informing us, had to find out from a hospital social worker, in her last hospital trip being ‘too high of a fall risk’ yet they are there to shower her… their employees walk her into the bathroom with her walker and then leave her in there, but she’s too much of a fall risk, or even better when their employees give her a ladder to use, but she is too much of a fall risk. Seems they are setting her up. They made a false report to council regarding our ‘vicious’ dog who is locked away from the workers. When the social worker at the hospital informed us Kincare are now refusing to provide services we were over the moon as we didn’t have to deal them any longer. Yet when we tried to change providers Kincare was refusing to release the package through my aged care. They were the ones who said they were refusing to service my grandmother and wouldn’t us to change providers. We had another provider ready to go and our former case manager at Kincare Karen blocked us. Advised us the new provider needed to speak to her to release the package. And once speaking to her all of a sudden the new provider now refused to take us on where they were willing to only the day before with knowing my grandmothers history. Kincare refused to provide services for my grandmother and yet refused and blocked us from obtaining a new provider.
When we lodged a complaint with the aged care commission regarding Kincare all of a sudden we were provided a new case manager and decided they would start services again. Unfortunately this didn’t make things any better. We get multiple phone calls a week telling us to lock the dog outside. The dog is already locked away from the workers and the area they are required to be in. Just because the dog barks at the vacuum. They demand the dog be locked outside during storms. It’s funny how they can communicate for this matter yet when it be if their employees don’t even bother to show up for the scheduled service we receive no communication until the day after.

Sadly I would not recommend Kincare to anyone. They accepted to be a personal care provider for my sister in law through My Aged Care but did not follow through which put us several days behind in her care. After three phone calls, with long waiting times to be connected, there was still no follow up.
Why accept to be a carer provider and not follow up?

Training with Kincare is fantastic. But if you live in the Blue Mountains expect to do a lot of Kms. For example: 99% of my clients lived 20 to 30kms from home and there are a lot of 1 hour services. It costs you more in petrol then what you earn in wages. Don't exspect to be paid for split services and if you exspect to be paid for a lunch brake forget it. For example: I worked a 2 hour service then had to be at the next client in 15 minutes and was espected to do a 6 hour service without a paid meal brake. Also when you resign it states through Farework. You should be paid your final wages within 7 days on completion of employment. But when it comes to Kincare they will not pay you until the next pay cycle. NOT HAPPY AT ALL.

Really did not know how I was struggling till Cindy from Kincare came in to help with cleaning. I felt so grateful for her kindness and my house shone when she left. Thank you Kincare and Cindy.

Ask for physiotherapy and was approved but after months of waiting, I asked when they would do the physio they said it was over a years wait for treatment.
That's ridiculous other services don't make you wait that long

I have been using KinCare for the past couple of years for some domestic assistance and I am very happy with the services they provide. Each person who comes to my house has been friendly, polite and have gone out of their way to help me. I really look forward to each time I have an appointment scheduled for someone coming from KinCare. I would happily recommend KinCare to anyone who is thinking about getting help at home.

I do not recommend Kincare. Impossible to get a call past the receptionist. Even after 9 calls and 3 emails cancelling Kincare services and asking for a final remittance, they still sent out a worker.

My family and I are very thankful for the support and care KinCare provided my mum at home. The office staff explained everything we needed to do to get services started and her Care Manager was helpful in creating a plan for mum. Her team of carers, visited her each day and made sure all mums needs were met. Thank you for doing a great job.

Very bad, i feel discrimination about dealing with them for my father home maintenance.not recommended at all to any one.

This company is NOT recommended.

They have regularly NOT had staff turn up at arranged times - which has left the elder to miss things such as Specialist Dr appointments.

Nor have they come for regular house cleaning and domestic help.

The staff seem nice - but that's no good when there is a long history of management not arranging staffing properly - leaving the elder vulnerable.

I highly suggest to not choose Kincare especially when your family member has been approved for a health care package. All kincare will do is take up that funding and in addition, will continously charge the client

My experience has been stressful and infuriating with Kincare. My mother was approved for a health care package level 2 which is approximately $15k a year funded by the government towards a care provider to service my mother's daily needs such as respite. The program manager reassured us that we would not have to pay anything out of pocket if we were to undertake 2 hours of respite care once a week. It has not even been a year and already kincare has continuously sent us outstanding invoices worth over $2k. We were on a commonwealth package which only cost us under $1k a year out of pocket before. Kincare convinced us to take up the health care package and have them be allocated the $15k

We have had to suspend my mother's services on hold because of these bills kincare keeps sending us. We also gave ample time (2 weeks) notification thay we would be away one week and to put services on hold however they messaged me us saying that the care worker was waiting at the door then still charging us for the day even though we already informed them to put the service on hold! This has caused my mother grief that she cannot continue her services due to Kincare billing us thousands of dollars

I cannot fault the care workers as some of thr ones they send especially Yoshimi are fantastic with my mother but it is their admin office staff and their program and scheduling managers that are not listening to clients needs

I have emailed and called numerous times to get clarification and have not received a response for months!

First time care worker did not know how to make my bed the difference between a fitted sheet and mattress protector or how to changed a dooner cover and re washed my clean sheets. Had no gps In her car she did not know where my appointment was which I was late for and I had to give her directions which is stressful with a brain injury I’m in hills district there is a huge problem

The service from this crowd is poor but on a level I have never experienced before. I wish I had never met these people

Untrained staff. Cannot keep to agreed service times. Constantly changing times of service. Constant apologies but nothing done yo fix the problems

If your in the Hills District do yourself a favour and stay away from this company. The majority of care workers are moody, unqualified and careless and there manager omg is a useless muppet! You have to go up the chain if you want anything to get done.

If it were possible to submit minus one thousand stars even that would be too much for this company.
It's the very reason why a Royal commission is under way.
Where does incompetence begin with this org? 3 complaints to the Aged Care commission did nothing to improve their level of service.
I cannot begin to tell you the trouble i had with them, the government ought to shut them down.
My mum was high care.permanently in a wheelchair, Kincare not once not twice not ten times but a untold amount of times did not send a worker when they were supposed too.
I have encyclopedias of their rubbish excuses as at the end of the day that's their job. They are taking money for nothing.
The staff are not trained nor a they accountable to anyone. They come and go as they please.
I had so much trouble with them thinking they were paid to sit on the lounge and talk on the mobile phone. I tried numerous times with interventions explaining to the staff their obligations and they did as they pleased.
My mum paid a fortune into her Aged care package and the level of care is disgraceful.
Stay well clear of this rotten company.
ANY RESPONSE FROM THEM NOW WILL BE ONLY THEM TRYING TO SAVE FACE. Don't trust them with your loved ones.

Whilst fortunate to have one staff member for years who was excellent, things went Pear shaped and noticed cracks in their system, no transparency for accounting and at times non existent incompetent, and made charges on days of no service sending untrained incompetent staff as replacements, damaging property in the home who were untrustworthy, refuse to affliliate with care platforms like Mable and Careseekers, poor communication and poor follow up, they need to be investigated