JUMP! Swim Schools Guildford

Love this swim school! Our son has learnt so much and the staff are amazing.

Absolutely appalling customer service. Really disappointed that after going there for two terms, they couldnt fix a minor inconvenience. Will never go again.

Friendly instructors, my 4 years old loves to go there.unfortunately we can’t take him now due to covid

Instructors are vgood and patiently works with kids. My 2 year kid learnt a lot in one term.

But there are too many kids in one class. In a 30 minutes class if 6 students and parents are in the pool it's not productive. The pool is so small that without coliding with a parent you cannot move. I was told 4 kids in a session but this increased to 6 and now I am told 8 kids could be there in a class.

Very poor communication from the staff.i clearly asked for term end and i was not told about deposits loss

The swimming instructors are really nice and friendly my daughter loved coming to swimming for a change.
But the admin staff were absolutely hopeless to deal with. Every time I called no one answered. I’d leave messages that no one would return. I was informed that their trading hours were different from what is on their google listing. It would take forever for someone to call me back. It would take weeks to receive a receipt for payment. When I signed up and paid over the phone it wasn’t clear what the payments were for. My direct debit form was lost twice.
As much as my daughter was enjoying her class I decided to pull my daughter out and enroll her in a different school.

Many thanks for such great classes. Our daughter is learning a lot and is always looking forward to attend.