Johns Lyng Group

I lodged a claim in early May for damage to my kitchen, walls and flooring from storm water runoff and heavy storm rain in March. JLG eventually sent a procession of different assessors, mold mitigators, estimators, roofers.
They have confused the claim over months with allegations that the damage was caused by a leaking dishwasher and a leaky roof. We spent $4600 to get the roof fixed. The dishwasher is fine. Our kitchen was emptied, sealed and taken apart by JLG but so far NOTHING is being done. We have no functioning kitchen since May. Terrible communication, they’re always ‘unable to talk to us’ or ‘will call’ but have never once. The NRMA claims dept is lodging a complaint but I’ve lost all faith they will ever give us the scope of works for all repairs. And by the way we have been asked for the $1000 excess to start painting one tiny patch of ceiling with water damage but nothing else. They are the shonkiest outfit and I don’t know how the NRMA got tangled up with them. When this is done, if, we’re out of the NRMA after one previous claim and 30 years+ of being loyal customers. Shame on you both.