JAX Tyres Head Office

Very bad customer service.

I have photo evidence that prove the damage on my rim wasn't on middle of spokes before they changed tyres. The photos have taken in front of their office just before I left their shop but they are denying their fault, only repeating that it's pre existing or it's not a true representation of my experience (of course without any fact, evidence or explanation). I proved my point with photos but they don't even try to explain how they made their decision. How could they say it's not a true experience without evidence or explanation? Why would I do all this if you didn't damage my rim? Why couldn't you show me whole CCTV during my car was in the shop if you are really saying truth? I am not an online fighter i have only written reviews with my genuine experience with photos and never ever happened like this Jax issue before. People can make a mistake but usually other businesses admitted their fault and apologised and I gave them 4 or 5 stars (being honest is beautiful behaviour and I always appreciate it). I have never seen a company denied their fault like Jax.

They don't protect their innocent victims even who has clear evidence.

Went jax tyres local 4x Michelin pilot sports got 4x nitto second hand I didn’t notice I am old bugger can’t see rang up told boss come back we will replace them went back I seen Michelin brand on car taken no notice looking through my receipts after 3 months they have put a cheaper Michelin primacy 3 on I’ll don’t know where I stand but I will be making another phone call Monday that’s not all they done 2 gas shocks and new brakes I now wonder if that was done properly

Great communication, kept me informed about my car, also went above and beyond to help! 100% recommend and I will be returning
Staff are all really friendly

Very bad customer service.the staff did not leave correct & sufficient notes when booking via the call. Later the retail staff advised that it was my fault and knocked my keys on the front desk.what? A xxxx - later I tried to call jax head office to solve it.what amazing head office is.said i did not pay money first.so they cannot do blablabla.lol

Recently had my 9 year old car serviced at Jax. Wonderful and prompt service, clean facilities, definitely recommend.

They run a promition that is misleading then don't come with the goods as promised. You call them they don't care everyone is busy say they will Get back to you and never do. I have spent many thousands with Jaxx with multiple cars and will NEVER go back!

Another good experience with Jax Tyres. They took time to explain the different brands and what they had to offer. There was zero pressure or up-sell and I had the car back quickly. I’ve used a few Jax branches (mostly Castle Hill) on a number of occasions over the years for both for tyres and mechanical) and always come away feeling like I’ve been very well looked after. Happy to endorse their great service and workmanship.

I recently changed my tyres at Jax Tyres Bondi Junction and I have to say that the guys there are really experienced in their field. They really were here to listen and advise me on what to do when we have limited budget. The website prices are very competitive compare to others.

I also recently had a puncture near Artarmon and went to the nearest Jax Tyres. The guys at Jax Tyres Artarmon are very professional and cost me $45 at the end. I also went during an odd time when they were about to close. They did not say anything and were happy to look at my puncture.

With this customer experience I have had so far, I will now send my car to those guys for services because I know that I can trust them.

JAX Tyres offer excellent service! I called JAX to get advice on 4wd tyres suitable for what I was using my vehicle for; Consideration was provided for a range of important factors in my decision including performance and value. I finally chose a set of BF Goodrich 4wd tyres and have had the tyres on for over 50,000 klm. Since that time I have used JAX for all our family vehicles in various locations - same top service. You can definitely trust JAX tyres in a sea online operators.

I used JAXTyres for a couple of years in Sydney (Northern Beaches) and I always had great experiences. The service and advice is reliable and has never fails to be correct. I also find JAXTyres to be the cheapest compared to other companies.

Jax is always quick, always professional and always does a fantastic job at a fantastic price. I have used a variety of Jax stores over the years (Artarmon, Kensington and luckily for me Geelong when i was on a road trip) and each have been fantastic. Honestly, don't even bother looking elsewhere, just use Jax. For someone that has no mechanical knowledge what so ever Jax have always treated me like a human being, never taken advantage of me and always given me great advice.
Please keep it up, you're doing something right over there.

Charged for parts not supplied. Have pics to prove it. Had tyres fitted there 2 weeks ago.rang and told there wheel balance was out. Arrogant ass hole.took car back for rebalancing then wanted to charge me and then wanted to up sell me a service. Little does he know car was booked im by a mechanic of 35 years.do they have mechanical certification to do servicing. The guy stuffs up all the time then lies to get out of it. If i dont get satisfaction im posting the pics of parts not supplied online.

I am a mechanic with a crook back. I have managed tyre shops and automotive workshops. I use a local Jax tyres while my back repairs and with five cars I really need their help. Unfortunately I have to keep going back, time and time again to have simple things rectified. Just as an example-had two new tyres fitted and they forgot to fit new valves and balance the them? Even lied to their boss about it, so he had to check the cameras to see if I was lying about it! There’s service.pfft. I was told I’d be contacted when a repair was ready for pick up.umm nope, didn’t happen! Just had a wheel alignment and steering wheel isn’t straight. Not ideal with an airbag! So needless to say don’t really want to go back. Good service is paramount guys.

Jax Tyres. Bowen Hills Queensland 4006. Have been a client here for the last few years and highly recommend Jax. I have always received very efficient prompt and friendly service with helpful advice