Independent Carpets

Brilliant range of flooring very knowledgeable staff and helpful and patience while we were making our decisions. Follow up with home visit and advice on next steps. Highly recommend.

We had our massive house renovation done this year and chose laminate floor Quickstep 12mm for our hallway, kitchen and dining area. The person that came to do the quote seemed quite professional and knowledgeable. He was capable of answering all our questions and provided some good advice. He assured us that before they lay the floor they will level the floor. The price was very reasonable, good reviews so we decided to go with them. Reality was however much different, not leveled at all. We asked them to redo it. They came and instead of lifting the floor in the kitchen where there was a big drop (and still is) they sanded down the dining area which did not help at all. They charges us additional amount for fixing their mistake. You still feel the floor being very uneven and on the slope when you walk (even my 6 years old son said he feels like being on a slide at one point in the kitchen) 3 months from the install the floor squeaks: (very disappointing as we spend a lot of money for the renovation and its ruined by uneven floor. Our friend had the same floor done by another company and they spend the whole day leveling the floor before they put it down, where ours was done in no time. I definitely would not recommend!