Hurstville Private Hospital

The maternity ward is terrible. The nurses don't even wear gloves during operations, touching bins and handling injections without washing their hands. This is concerning as the nurses neglect basic hygiene practices.

We have stayed in other wards in the same hospital, and they were much better. I would give 5 stars for our experiences in the other wards, but I would give 0 to the maternity ward if I could.

My day surgery was generally good unfortunately marred by a nurse who asked personally invasive questions, e.g. Being horrified I didn't have children, asking what the problem was, leaving me to tell her I recently lost my baby during the second trimester.

I provided this feedback via their survey & listed I wanted to be contacted via email for their response.

The response was "You have requested we contact you via email to discuss your stay with us at Hurstville Private Hospital. If you could kindly provide me with your phone number so I could contact you" didn't I just say I only wanted to be contacted via email about this?

Pre birth care was shocking including labour lead by Donna, delivery prep & delivery was amazing lead by Kathy, post natal was good for the most part depending on which nurse/mid wife you got.

No Gap program extremely misleading and only available if you are in one specific health fund with the response being oh well if you change to fund.

Missed my long-awaiting appointment because patient transfer decided to literally/physically push in and take my lift (that took a while to be available) even though I got there first/before they showed up, and it was a very non-urgent transfer (clearly from the state of the patient and that they were not hooked up to anything). I spent 1.5 hours travelling only to be told I couldn't be seen! My appointment gone in a flash and my condition remains unmanaged because of sheer rudeness of hospital staff. No stairs to travel on either as they are closed off. Had I caught the lift when IT WAS MY TURN, I would have made it in time and not wasted a few hours traveling to and from for no good reason. The receptionist even told me so. I would not recommend and would give 0 stars if I could. Ridiculous set-up and hospital.

I had a minor procedure and overnight stay there recently.
The hospital and its facilities were first class and the level of care from the nurses and all the staff was excellent.

My partner had surgery here and was admitted to stay for 2 nights. I understand there are visiting hours, however, given that we travelled interstate for the surgery, it would of been nice if there was some leniency. But no! The nurse on our last night barged into my partners room whilst he was asleep from the heavy medications and asked my partner with an extremely rude attitude “have they left”. Luckily, I had already left otherwise I would’ve dealt with her accordingly! No courtesy or respect towards the patient that is resting just rude and obnoxious behaviour! Such a shame as the rest of the days, our nurses were lovely and very helpful. Room 309

I was a recent patient for day surgery. Could not speak more highly of the staff with a big thank you to Barbara who was delightful while completing a very busy day

Absolutely horrible customer service, called through requesting a quote for upcoming surgery and representative speaks like I am wasting her time. No regard at all for customers and honestly appaled by lack of empathy. The first ever quote I needed, got through and lady was amazing prompt and so accommodating.

Outstanding, professional service and facilities. This was my first visit to this hospital and if I even need surgery in the future, this will be my first preference as a hospital. Staff are so kind, friendly and helpful - nothing is ever too much. Impeccably clean and the food is superb. A facility that a lot of other private health businesses could learn a lesson from.

Had surgery a week ago at hurstville Private, the nurses were wonderful on the surgical ward, especially one of the nurses who is also pregnant, such a caring and friendly nurse.
Lovely clean hospital room with a beautiful view, didnt feel like I was in hospital, lovely staff thanku so much.

Fantastic and very friendly doctors & nursing, and other staff every step of the way. Going the extra mile, thank you for your great care!

I just wanted to say THANK YOU to all the
Midwives and nurses that were working on the 19-21st of April 2022. Although the reason for my stay was a heartbreaking one, you all really made me feel so comfortable and I really appreciate all the effort you all put in. Thanks again. God bless you all

We traveled up from the far South Coast NSW for 2 major back surgeries so will be here for 2 weeks. I'm staying in with hubby in private double room and I can't believe how wonderful this place is so far. Only since 22 Feb has HPH been able to accept vax'd only visitors because of Covid restrictions on surgery shutdowns etc.
I have a bed, meals are superb like a very good restaurant and staff have been very accommodating and empathetic. Hubby is being cared for wonderfully in ICU and 1st operation gone well. For me (non-patient), it's been wonderful and less stressful than being at home wondering about his care for 2 weeks or having to stay in a motel worrying.

I came in to deliver my first child. The first Midwife that did internal examination upon arrival couldn’t tell apart head to bottom of my child - had to call more experienced midwife to double check. You can imagine my reaction, especially considering I had seen my doctor only 8 hours prior and she was head down. Secondly, when asked if the was anything to hold on to on the bed (i.e. Railing) - same midwife said that this bed didn’t have anything…only couple of hours later to find out there were actually rails attached-they were just tucked away under the bed. Also saying that 2 other midwifes in delivery suite were sensational. And the suite itself was great, but experience was already dampened from the start.
During our stay in the hospital I have found that there are just too many midwifes each day/night there’s a new person, with it comes: different personality (some are quite abrupt), different way of doing things etc. It is quite overwhelming when you are a first time Mum and you have every midwife telling you how to do things differently.
Also on the first night of our stay one of the midwifes “cooked” the colostrum we brought from home by putting it to thaw out in hot water. Understand it was genuine mistake, but that just shouldn’t have happened.

A fantastic hospital. Facilities and nursing staff are excellent.

Dr Touma is one of a kind. The best of the best. He cares for 5 members of my family. He takes his time and treats like a member of his family.

The best care anyone could ask for
The staff are all super friendly and polite they make sure that you are ok at all time coming from Victoria to NSW for a surgery I couldn’t have come to a better hospital
Thank you to all at Hurstville private

I had my procedure with Dr Touma. He is a fantastic cardiologist with an excellent team with him. The hospital was excellent.

Thanks to Dr George Touma and his team at Hurstville Private. Simply the best doctor I have dealt with! Caring and attentive. Never rushed.

Dr Touma and his team are simply the best. His anaesthetist and assistant nurses all made feel relaxed and comfortable. Highly recommend this doctor and hospital.