Hornsby Mazda

I was very impressed with the honesty and friendliness of the salesman and staff. They gave me a good price for my new car and a fair trade in. Thank you Mazda Hornsby. Judy

Sales person (luke) was excellent he couldn't do enough for you.
He also makes a great coffee.
Highly recommend anyone selling or buying a car to go there.

The first experience in contacting the Sales consultant Adam was great. He was helpful, quick in response and has gave me a deal that I am happy with.

Emmaline did a good work in following up my new car’s options too, she was patience and thorough in explaining the details.

Looking forward to my new Mazda 2 soon.

Before choosing Hornsby Mazda, consider other options. The Service Team will speak down to you, patronise and make you feel overall terrible. In particular Neil speaks poorly to young people and goes out of his way to make you feel patronised. Unsettling and frustrating experience. Try harder. Be kinder.

Mazda, good luck in aiming upmarket with the CX-60 and CX-90!

If you want to poach buyers from Audi, BMW and especially Lexus you are going to have to improve the servicing experience.

Hornsby Mazda I’m disappointed.

I take pride in keeping my 2019 CX-9 in immaculate condition but expect either a new scratch or a dent when servicing your car at Hornsby Mazda.

At the 40k service there was a nice scratch on the passenger door, and scratched up B-pillar plastics after warranty repair work for the drivers seat foam. Apart from not putting back the base properly (it clicks whenever you sit down) they did an ‘alright’ job. Credit where credit is due as they did replace a few things under warranty.

Just picked up my car for the 50k service and there is now a scratch and small ding just above the drivers side door handle. It’s small but obvious and I didn’t notice until I got home. I love cars, and always park away from others at shopping centre carparks etc but thank you Hornsby Mazda for christening my car with its first ding.

Let’s see what the next service brings. Maybe I’ll conjure enough courage to ask if they can fix the issue with my sunroof again (I can physically move the glass out of its housing). I asked at the 40k service but was told to “come back again” as it’s an “all day job”

There is a reason why I don’t want to get these issues fixed as I have no confidence now as I’m always thinking what damage they’ll do in the process and what surprises I might find when I get home.

Oh yeah, and make sure they stamp the service book before you drive off!

Had an exceptional experience with Mazda Hornsby during my purchase inquiries. Bought a cx-30 with valid information and negotiation, had it acquired in minimal time. Perfect balance between professionalism and easy-going between the salesman’s. ‘Molly is amazing’.

The team at Hornsby Mazda are a pleasure to work with when purchasing my new car today that’s why I bought the car on the spot
Thanks Team greatly appreciated your amazing service today

I had an excellent experience at Hornsby Mazda today with Joshua and Emiline. Purchased a new CX-5 GT SP G35 AWD. The team was kind and professional in taking the time to explain everything to me, not to mention extremely polite and helpful. I highly recommend anyone interested in Mazda to check out their Hornsby dealership.

We recently purchased a CX3 from Hornsby Mazda. It was an exceptional experience dealing with Sales Manager Ali. He was very knowledgeable and very reasonable with pricing. He made us feel comfortable and as returning customers, our experience with Ali has made it clear to us that we will be back when we are in the market again for a new car.

I’ve bought two cars from Hornsby Mazda off of Adam in the past 12 months and he is always a pleasure to deal with. There are plenty of Mazda dealerships closer to my home but I know Adam will always go above and beyond so I happily travel the extra distance for his service.

Hornsby Mazda is by far the best Mazda dealership I have been to, all thanks to the guidance and exceptional customer service offered by their business manager Subra and Joshua in sales.

My experience was so smooth, right from deciding the perfect car for me - especially with the innumerable combinations and models offered by Mazda, to understanding the whole process of designing and financing my first car. The best part of the service was their honesty, whole hearted-ness to help us decide and the patience they showed during the entire process.

I highly recommend Hornsby Mazda and would like to thank Subra and recommend you to ask for his assistance to help you with the entire process. He made me feel that buying a car was more easy than buying a mobile. Thanks to him the whole process was done and dusted in less than a couple of days and was by far the most hassle-free process I have been part of in a long long time.

Customer service was amazing. Joshua and Sonny were very friendly and professional and addressed all my needs and concerns.

I had an amazing experience at Hornsby Mazda! Everyone was so kinda, understanding and helpful! I was able to get my dream car for an awesome price and was lucky enough to only have to wait a week for it to be ready for pickup! I was helped by a gentleman named Steve Liu, he was fantastic. He explained everything clearly and made sure my experience was perfect. Overall 10/10 - could not flaw my time at Hornsby Mazda.

So far no luck in getting my call returned. Just trying to book a service. Not exactly “fuss free” to date.

My wife and I was helped by John Duan, who was amazing with walking through the process of purchasing a car. He had a very relaxed demeanour and was not pushy with the sale that just put me at ease. His knowledge about the cars was phenomenal and the driving experience was exactly how he described it. If there was anyone I would recommend to help find the right Mazda, it would be John.

The car I bought is everything I wanted in a new car. Despite the rocky start of no one responding to my initial web mail enquiry the sales person apologised on behalf of the dealer's oversight. I felt my understanding
of the vehicle acknowledged and was not dismissed because of my gender. A refeshing change I might add. I would recommend my experience as being a positive one with rhis dealer.

Amazing service. Knowledgeable, answerable and friendly staff. Adam has helped me buying a new car and couldn’t ask for any better assistance.

The team at Hornsby Mazda made purchasing my first new car a smooth and comfortable experience. They gave me a great trade in deal and were helpful with answering any questions. The staff are very friendly and professional. A big thank you to Damien, Subra and Rachelle for their excellent customer service!

Found the ideal car for my mother at Hornsby Mazda. Exceptional service by Wolfgang who was extremely helpful and friendly on the day. We found a car that's in stock, is very safe and perfect for her to get in and out of easily. This is the second Mazda we have purchased from Hornsby Mazda and the service is always super. Thank you Wolfgang for your great customer service and cup of tea of course.

Thank you Alper (Albert) Soylu for your guidance and professionalism today. We appreciated your product knowledge and opinion regarding our purchase of a Mazda CX5 GT AWD Wagon.
We would certainly recommend Hornsby Mazda