Hays - Recruitment Agency Liverpool

Brianna at Liverpool is my temp assignemnt consultant. She is attentive and always happy to assist with any questions. I look forward to working with Hays again. Thank you

Hays are hopeless and will never get back to you or be available for assistance. I’ve been waiting since September 2021 for a response from my recruiter. I’ve needed to be in contact again and have left multiple voicemails and emails over the week with no luck. Contacted customer service who just referred me back to him. Absolutely hopeless.

Very professional and responsive team.
I loved working with them.
Taneka and Brianna from Hays Liverpool was very helpful throughout my journey with Hays.
️️️️

Another 1 star review. 2pm on a Friday no answer.

1.5 hours later, I receive a call from a woman who says:

"I miseed a call from you" no explanation of who she is or who she works for.

I had to guess where she was from and she admitted she was from HAYS.

Then she explains she has been "working from home" and has been swamped with calls and conference calls.

I call BS. If you are that swamped, you need MORE people taking calls. More likely decided to SKIVE OFF, or was taking drugs.

HIGHLY NOT RECOMMENDED AGENCY. I’m quite surprised as I thought they are local and I applied for several administration and customer service roles via email as I have been working in corporate for close to 30years and never come across an agency that treats people this way.
After applying for several roles within 3weeks period, I decided to call HAYS to follow up on my applications, and they finally decided to book me in for an interview to see Brianna. I was excited and made an effort to go in, I even paid for car park just to attend the interview on the day.
The interview with Brianna went well and was told by her that she will be in touch.
When I got home on the same day, I made an effort again to write a thank you email to Brianna to say thank you for her time in intrerviewing myself and to let her know that I am keen and available to work once a role becomes available.
Two weeks later after the interview, I have seen many roles being advertised by HAYS, I tried calling Brianna about the advertised roles as the job descriptions suit my experiences. She kept saying some excuses after excuses.
And I did not give up, I just kept applying and made several calls to Hays!
Brianna answered my call last week and she told me that Coles is looking for night fillers and I agreed to put my name forward for the role, she promised she will call me back, to this day, I have not received one phone call from Brianna as she promised.
Now, I completely understand that sometimes things can be hectic and quite busy, but this is very unprofessional, uncaring, unreliable, disregarding others and I will not even want to work or represent HAYS in the workforce. Brianna, if you were working for myself, I would FIRE you on the spot because that’s now how you should treat people and do business and For your records, I am now happily employed by a company that has values and morals and have compassion for other human beings

Fantastic experience with the staff at Hays Liverpool. Staff were always very friendly and helpful. Roles were given on temp basis, now in an ongoing position with a reputable company through Hays at Liverpool. Taneka Lewis is professional, friendly and very highly recommended to deal with.