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Happytel

Address K394/6-14 Castle St, Castle Hill NSW, Australia
Phone +61 2 9894 2234
Hours
Monday09:00-17:30
Tuesday09:00-17:30
Wednesday09:00-17:30
Thursday09:00-21:00
Friday09:00-17:30
Saturday09:00-17:00
Sunday10:00-17:00
Website www.happytel.com
Categories Cell Phone Accessory Store, Cell Phone Store, Data Recovery Service, Kiosk, Mobile Phone Repair Shop
Rating 4.5 40 reviews
Nearest branches
Happytel Auburn Repair Centre - Huawei Service Centre — 154-156 Adderley St W, Auburn NSW
Happytel — Luxford Rd, Mount Druitt NSW
Similar companies nearby
Mobile Palace — 375-383 Windsor Rd, Baulkham Hills NSW
Fone King Castle Towers — 6/14 Castle St, Castle Hill NSW

Happytel reviews

40
Sort by: date highest rated lowest rated most helpful
Jeyarathan
26 January 2024 23:44

Best Customer Service! Highly recommended very friendly people and amazing customer service

Amulya
19 January 2024 6:02

Andrew is just superb and very talented. Fixed my phone in just couple of minutes. Great shop for all your mobile needs.

Jass
25 August 2023 23:27

Great place, super friendly and helpful,
Great pricing for everything.
Definitely recommend, it’s near target so it’s easy to find.

Aung
03 June 2023 6:32

Highly recommended!
These guys are amazing and they kept their promise. Last year, I bought the tempered glass iphone cover and I accidentally dropped from heights and it was broken. But iPhone screen was not damaged at all. I went back to them and they immediately ordered my tempered screen and installed a new one for me at no cost within the guarantees. I am so happy. These guys are really helpful and I will definitely use their services again if needed in future.

Isabel
15 August 2022 8:17

Great variety of shops and great places to buy fresh food with the plus of great places to chose for breakfast or lunch, all in one place!

Chelsea
21 April 2022 16:21

GO ELSEWHERE

These people are a bunch of scammers!

Purchased a liquid screen protector for my Samsung Note Plus. I was informed that this was just as good as the glass protector that I usually get, but they had sold out of. You even get a $250 cash back on warranty apparently.

Went today to find out about fixing my screen as I dropped it (previously have done this and the protector has cracked and not my actual phone screen) at no point did the woman I purchase the screen protector from tell me that I had to register.so she tells me I now have no warranty on this useless screen protector that doesn't actually work, and my actual screen to replace cost $500 on a phone I paid $1800 cash for

Clearly a cash grab scam and arrogant rude people working there who I received no apology from, and both the rude women turned their backs on me while i was speaking to them.

Go somewhere else you're not going to be ripped off and treated like a peasant by arrogant rude staff who take no responsibility for selling you a product that doesn't work

Clumsy
15 March 2022 4:04

Being coming to these guys for years now every time I get a new phone - screen protector, new case, all done. Why? They put on the screen protector like it is their own phone. Excellent service again today.

Sam
01 January 2022 19:15

Don't purchase the iphone glass protectors as they are cheaply made.
They offer you a 2 for 1 deal, meaning if the first one cracks, they will replace it for another one. This is great, however but my first drop on its side and the protector cracked immediately, got it changed and dropped it less than a week later and completely smashed again. I've used original iphone protectors in the past and they last way longer than these cheap ones. They wouldn't be offering two for one if they were good.
Pay the same price and get it from somewhere else.

Peter
16 July 2021 23:42

Absolutely great service and brilliant repair. My daughter recommended Happytel Castle Towers as she and her friends were very happy with their "Phone Visits" to this store. I required a replacement screen for my I Phone which had been dropped. From my initial phone call, through to attending the store the service was outstanding. The store operator was most helpful and did the repair in no time. When I picked my phone she went out of her way to explain the (very good) warranties and to keep my receipts. Thank you Happytel. I will definitely recommend your business to anyone wanting a fair price on a serious phone repair in the Hills District.

Pete
06 January 2021 19:32

Phone is good as new after a screen replacement. Don't bother with other phone repair stores if you live in the hills.

Aileen
18 December 2020 21:43

Quick service, they said it would take about an hour to fix my phone screen and it did. Friendly and efficient staff, very busy

Lil
29 April 2020 2:40

Great service, super lovely and helpful staff. Got my phone screen replaced, they go through all their options and know what they’re talking about, and very fast too! Would definitely recommend!

Hasnain
25 April 2020 14:18

Very good customer service. Whenever I have visited this store, I have found them dealing politely and efficiently

Harry
14 March 2020 18:34

DISASTER. NEVER AGAIN. Took for screen issue 15/2. Result = # ALL DATA LOST. [[ A Soldering Iron in Inexperienced Hands = Phone Damaged Beyond Repair ]]. @Happytel, do not "play around" soldering on customer's circuit boards. You handed the phone back and said you had "tried" to fix it. You said I should try to find someone more skilled. I DID, but your damage was already done. # ALL DATA LOST

Harrison
15 January 2020 4:04

The BEST service in Sydney. These guys were so polite and professional and were the only phone shop in all of Sydney who could transfer the data off my old broken phone to my new at such short notice - Plus they were so reasonably priced. HIGHLY recommend!

Niresh
25 November 2019 1:03

Absolutely great service! Was in a rush trying to get my phone fixed, got the issue fixed in less then 10 mins! Keep up the good work guys

Mark
30 October 2019 20:28

Bought iphone XS, XS max screen protector, bought another one for my iPad Pro 12.9 3rd gen, and they applied it for me without issues.

Good service, happy to buy from them.

Scott
23 October 2019 19:36

Highly rate this phone shop. Great service and help was provided. Many other phone shops I spoke to told me that data recovery was not possible. Tim from HappyTel said it was possible and quoted a very reasonable price. Chris completed the data recovery successfully and promptly. Both Chris and Tim were very helpful and friendly.

Anoma
22 October 2019 11:07

All of a sudden I couldn’t take any photos from my i phone but I was managed to take selfies. So I went for looking Fone King @ Castle Hill & couldn’t find it. As my I phone was repaired by them before. As I couldn’t find that store anymore, I just bumped in to Happyrel store & ask for Fone King. There was a young boy @ the counter & quickly looked in to it & facilitated me. As my store was not there any more I decided to give my iphone to Tim. He had a good look & fixed my i phone without any charges before 10 blinks.
Tim was SO honest, humble, genuine, accurate, capable & trust worthy. I was so shocked that he fixed that with out any charges. Tim needs 5 stars, nothing lesser than that. TIM is an asset for this company. In this day and era we hardly come across honest workers like this. Therefore we cold not merely treasure them but we could advertise about their loyalty as well. TIM, HEAPS of THANKS for your amazing services.

Arm
11 September 2019 21:31

Excellent service, great price! Had an iPhone 5 and iPhone 5s batteries replaced, one not holding charge and the other bulging. Took 15 minutes each. Repair done efficiently and with great care while I waited. Highly recommended.

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