Hairhouse Warehouse

I have recently got highlights, toner, treatment blow dry + cut and was taken care of cassie (forgive me for forgetting the other pretty girl that also did my hair). These young ladies are amazing! It felt like the therapy that I needed lol I walked into my appointment like a lost puppy and walked out a new vibrant woman! The staff were the vibe and did absolutely great with my hair! They made me feel comfortable and so welcomed! They are professional with what they do and fun! The prices are great and worth it. Will definitely go back:)

Had highlights and a wash and blow dry done by Megan and Lilly. Lovely service and thrilled with the results. Megan was lovely and made me feel comfortable. Both girls were professional and attentive. Loved my final result. Will be back!

Fitted a daith piercing for me excellently when I had left it out too long, thank you Scott!

I bought a broken mermaid hair drying wand once week ago & i was told they would replace or refund me, i then drove 50km as i live out of area and waited for the store worker to film the faulty product and send to her manager.they didn’t have any stock to replace it so i asked for a refund as per their policy, she called her higher ups who said no to a refund and she refused to refund me, telling me to come back next week and they “might have it in stock”. Avoid at all costs, i will be reporting them to the ACCC once i drive 50km back home:/

I came in today to get my tragus pierced for the third time. I had issues with the lady who did it the first time as it was painful the whole time I had it pierced due to it being done incorrectly and i had a bump under it at all times. I was nervous to get it re-done but was desperate as its my favourite piercing. Krystal did an amazing job from the start and I straight away felt comfortable knowing that she had plenty of experience in what she was talking about and doing. It was a very quick process and I was kind of nervous but she calmed me down a lot and was just overall the best vibe you want from a piercer. It can be a daunting experience but she made me feel really secure and comfortable when she was communicating with me. I really recommend her to anyone who is looking at getting a piercing done. If in the future, I consider another piercing, I won’t think twice about going back to see her. My boyfriend who stayed with me and supervised the whole thing also mentioned her professionalism and the way she conversed with the both of us so we were in a secure and welcoming environment. THANK YOU KRYSTAL In terms of the piercing, it looks fabulous and the positioning was spot on, I initially wanted it a bit higher but she explained to me that the positioning she chose was best fit for healing and appearance and once it was pierced, I was super glad that her selected position was the best one possible. The total cost came to $64 and I feel like thats a very good price and I was just so happy with the whole experience. This woman is AMAZING

Thank you so much to Krystal the piercer. I had got my tongue pierced at skin kandy and they pierced it so incorrectly and was telling me all false information. I went to hair house warehouse for a second opinion and found out my tongue was infected. Krystal was great help and was doing everything in her power to help me and give me advice on the piercing. 10/10 at hair house. I’ve had other piercings here and never had an issue. Definitely recommended!

I had my daith piercing done by Krystal today. Can I just say that she is awesome! I’ve told her that I’ve been to several piercers but the way she guide me from the start, during the process and until the end really help me get through it. I felt comfortable with her cause the way she explain things you know already that she knows what she is doing unlike my experience before with other piercers, she gives advise for which is right and wrong before and after get pierced. I just meet here once but I think I’m coming back to get my piercing done with her again! She is the best

Terrible customer service, went in there and showed the (who I wish I’d known prior to purchasing) incompetent lady that I needed a new peircing. Showed my old current one then bought the peircing then went to put it on once I got to the car, only to find out that the screw on part doesn’t match the one I’d shown her.
Returned to the shop to the same lady and got told to come back later when the peircing staff come 3hrs later.
Came back to both the lady and the peircing man just to be told I have to purchase a new one and keep the one I can’t even fit, the man explained would you where another peircing somebody else has used and refused to exchange just to sell another one to me.mate had missed the point as to the incompetence on their end for selling me something I can’t use.

Head office needs to hear about this.
How can you have a staff member encourage and sell items when they know in themselves their are not competent to do so. Truly upset about the matter at hand, and I don’t advise anyone to go there if this is what service they will get.

Always an amazing experience when I get my hair done. Everyone is amazing and so welcoming and comforting.
Christmas time is busy but they still make time to catch up and focus on you
I will always recommend Hairhouse to friends and family

Amazing ladies! Went to get my wig cut and blow-dried, just finished chemo and these ladies were so sweet and understanding especially a lady named Cassie and blonde lady I didn’t get the name of. I can’t explain how happy I was when I walked out looking beautiful thanks to this amazing salon.
Thank you again ladies for making my new year! Xox

The girls are amazing. I went to ask if the could wash my hair after surgery as I had iodine through it and it was hard and horrible.

I wasn't able to wash it at home as I cannot get my stitches wet and covering it in plastic wouldn't have worked.
The girls worked with me and came up with a plan to help me.

I will continue to go back as the girls were gentle with me and Genuinely cared. Thank you so much for being so caring and working with me to do what needed to be done, I really appreciate it.

Got my septum pierced around 3 days ago by the male piercer there, he said he was relatively new to that store. The whole experience took less than 15 minutes, i arrived without an appointment and was immediately brought into the piercing room. He was so kind while prepping and piercing me, made me feel comfortable in the space and created conversation. Not only that, but the piercing was spot on, minimal pain during and after the piercing and overall I'm very happy with the piercing. 100% recommend going here for a piercing!

The placement of my Earpiercing was so precise and symmetrical. They work quick and it doesn’t hurt much, and are very nice. They are good with kids as well!

Best salon experience I’ve had in probably the last 10 years! I will definitely be back! Cassie did my hair belayage, and it turned out exactly as what I wanted (and that is extremely hard to find!). It’s a great team vibe and everyone is really friendly and really knows their stuff:) thanks soooo much Cassie!

What a great place to come and buy your hair products, the hairdressers are fantastic and they give honest good hair advice. Took me a long time to find a stedy hairdresser, have found them here.

Horrible Place they give fake jewellery, I got a navel piercing they told me it was titanium when in reality it was just a cheap metal from china. Worst place ever never go here. Very disappointed.

Got my regrowth plus cut and blow dry done and I’ve never been happier! Kate-Lynne is absolutely amazing

Amazing and professional hair salon! Love the products they recommend for my hair! Batina was very helpful. Thank You

Never had my hair done here before, but all my piercings come from here! The guy who does them (sorry i cant remember your name!) is amazing and has done a couple of mine now, and theyre always spot on. You can really tell he loves his craft and puts a lot of care into each piercing. Would definitely recommend!

My experience at this store and with Kate-Lynne especially was excellent. I can not recommend the team highly enough. Keep up the amazing customer service. It is refreshing to receive service where the staff go above and beyond. Thank you!