Hairhouse Liverpool

I never leave negative reviews but I have to because of the way I was treated here. I went into Hairhouse liverpool to get advice about a straightener and I was convinced by the manager there that I should buy a Halo 8th Sense even though I was asking about a GHD. She seemed like she knew what she was talking about so I bought the Halo. When I left the store I saw her doing a high five or just a triumphant gesture for having sold it, made me feel like I was scammed. Went home and tried it and it was awful, my hair had a burning smell and it would not do what she so confidently convinced me. Went back the next day to exchange it with a GHD and the same lady was EXTREMELY RUDE to me, claimed that I couldn’t exchange even though the policy says it cannot be REFUNDED only. She claimed I didn’t know how to use the straightener and almost burned my hair by trying it on me at 280C! And she did it when I was not looking and I was mortified when I saw the temperature. She even hurt my scalp with her extremely long nails. She was being LOUD and unprofessional and proceeded to MOCK ME and laugh at me with along with her colleagues. I left just because of the terrible experience I had there and the patronising nature of the ‘Manager’ how she attained that position I will never know. Would not recommend this store or the Halo that they stock exclusively, I can see why. Extremely unreasonable non existent policy and extremely unprofessional behaviour by staff. Do NOT shop here.

Vanessa has worked her magic again with my hair. Thank you again for making my hair look beautiful, you’re an amazing hairdresser?

I would recommend anyone to get their hair done by Vanessa.

Amazing Service from Demi! So sweet and kind and gentle the way she peirced my septum and it looks amazing! Thank you Demi!

Been purchasing my hair products from this store for over three years and sadly I no longer will be. I cannot flaw the staff on their friendless, they are all lovely, however I can on their expertise. I have fine and curly hair, and everytime I ask their staff for shampoo/conditioner recommendations, they recommend me the worst products. Having just spent over $70 on products that left my hair frizzy, flat and curl-less, I was refused a refund/exchange as the staff member allegedy 'recommended me what I asked for' as the product was for 'damaged hair'. This was in fact one of the things I asked for, although she completely ignored the fact that I also told the staff member that I have curly hair and that I don't want frizz which she admitted these products would not help with (confirming that I was given bad advice). Despite this contradiction I was still refused a refund/exchange. Very disappointing.

Went in to get my fringe straightened up a bit (and connected with my past grow out) hoping to keep it wispy just to walk out with a heavy fringe again. I wanted layers and a soft mullet style (i showed multiple reference photos) just for me to walk out $58 later with really uneven layers on the bob i already had. The hairdresser seemed to understand what i wanted at first but after seeing what i got obviously that was incorrect. Will not be returning.

Still haven’t answered my question and just said go in to the store are you Sam to lazy just to tell me how much something cost

I just left hair house and I got my hair curled by Cody and she did a amazing job definitely a rais

Staff 10/10 price 10/10 piercings 10/10.
Got 3 person today and the lady who done them for me was extremely caring and always asking if I need a break am I ok etc, the customer service was impeccable thank you for such a great experience will be coming back

I went in on Wednesday wanting to buy a Tagus piercing however I didn’t know which ones which in their display cabinet to choose from. I can see the girl training asked the piercer with her twice to assist me finally she stopped counting the till and abruptly asked what I was after like I inconvenienced her. She aggressively started pointing at the ones, didn’t ask me
questions, seemed disinterested. No wonder the shop was dead. I just said thank you and walked out. Pays to be nice and helpful towards customers. If you can’t then don’t work facing customers. We all have things going on but don’t take it out on customers for no reason. Management need to look into this otherwise I wouldn’t even leave a review like this.

Jasmine always does my hair perfect evrytime i go and i walk out of salon a very happy person. All the staff there are amazing and very friendly, they truly make it a great experience everytime.

Good range of products but the shift supervisor felt it was important to play music as loud as a night club

Vanessa cut my hair and she did such a great job! She was very professional and i would definitely come back here! Highly recommended!

My sister and I got a helix piercing done by Melinda (I think that was her name) was very professional and super friendly! Also just did a genuinely good job. Quick and gentle. Thanks so much!

Get peircings there alot, got my ear, nose, eyebrow so far, got my hair coloured there to and it was absolutely stunning, amazing service!

I would like to strongly warn people from going to this hair salon, it is a BIG rip off! I’m just going to share my experience from today. I wanted a balayage, they quoted me of $350 but that was not in my budget. So I told them instead of balayage, do half head foils from the bottom of my hair. They told me the price was $210 and that it was possible. I was happy with the price so I told them to continue with it. However all they did to my hair was colour the bottom parts with a light brown, washed and dried it. No foils were involved at all. After paying I went home and showed my mum and told her how there were no foils used. She was very confused and tried calling them however they were not picking up so she decided that we should go back. My mum told them that I wanted half head foils but they said that they could not do foils from the bottom of the hair. They did not tell me that they cannot do foils from the bottom of the hair before. We asked why was just colour charged so much, they said it was the “technique” that they used hence the price. We tried saying that we were not told this and we asked for half head foils, if it was not possible they could’ve told us but they would not listen to us and just kept contradicting with us. My mum asked if she could see the pricing list as there was none available for public to see. They were hesitant but opened a book and showed us. One of the workers said “for cut and colour” my mum stopped her and looked at me. I told them that there was no cut in my hair, it was only colour. The worker called the lady that did my hair and asked, she confirmed that there was no cut either. The worker continued to say that half head foils were $210, but we did not get the service which half head foils provide so we asked them about it but they kept repeating themselves saying that their “technique” was used. This kept on going, however there was no outcome of it. No refunds, no nothing. When my mum asked to talk to the managers number or the head office or anyone she could contact, they said they did not know the managers number or the head offices number, they told us to go on the website and look it up. This is what I’m warning you guys about.

Got my tragus pierced here around 10 days ago - a piercing that you can easily get wrong. Unfortunately, mine was done on a slight angle and was compounded by infection; ended up in the emergency room with swelling in the tragus, cheek and neck. It is a shame, as I followed cleaning protocol.

By no means do I have issues with their professionalism or cleanliness but I really needed someone who is 100% precise and unfortunately in this instance, I did not get that.

In any event, I would recommend them for regular lobe piercings, as I’ve gotten 3 sets here.

Got my septum pierced here today and i coudln't recommend a better place than this. Not only was the customer service great but the employees were also really kind and informative i highly recommend this place.

Thank you too all the staff at hairhouse Warehouse Liverpool you girls are so beautiful and kind. I received such warm customer service in a time of a major hair transformation.

Very good service, I had Jasmine as my hairdresser and she was really nice. I really liked her work. Definitely recommended.

Jasmine is very friendly, welcoming & clearly knows what she is doing. She cut & styled my hair to compliment my face.
I am very happy with the result.
Excellent service that is resonably priced.
I highly recommend Jasmine to anyone looking to for a hairdresser.