Granite Transformations Nepean

John and the team had been reccommended to us via a couple of friends who had used their services, overrall happy but not without issues also - we decided to go ahead with them anyway

John at first impression seemed like an upfront bloke. He had some great ideas for how to style the kitchen and had quotes sent within a timely manner. However, that's the extent of the positive experience with him and the franchise. What was meant to be a 3 day total job turned into 4months of waiting, defects, unreplied text messages and follow up phone calls.

After bombarding him hoping for a reply a date was finally agreed upon where he'd come visit and fix the dozen defects left behind for months - I was unsurprisingly stood up. I took the day off from work, waited the entire day with numerous texts and phone calls without a single reply back. I received a text message in the following dayS and said he was on leave and that someone was meant to come - no apology of course and after he said he'd personally be there to sort issues out.

We had several friends watching our kitchen renovations keenly at the same time with the intent to have theirs done afterwards. We couldn't bring ourselves to reccommend Granite Transformations let alone leave a positive review which seems to be in line with many of the reviews found here. There were several defects, bits left out and overrall a lacking sense of attention to detail. If you're someone looking at contracting out renovations to a business who will look after you throughout the sales process, this business is not what you are after.

1 star for a half decent job overrall. No other stars of lack of professionalism, communication and after sales service/followup

Had our kitchen renovated in 2014 and within two years had issues with product (see attached photographs). Contacted John Christie (John) to repair issues under warranty and took over a year to respond with help from Granite Transformation's Head Office (which you cannot contact anymore if you have issues with the franchisee). John is exceptionally good at taking your money and very poor with after sales customer service. He always blames the product for failing, never himself for purchasing substandard material. Recently, reported issues with partition between oven and refrigerator (material is splitting) - no one from head office will help and John said he would assist, however empty and false promises were made. I am prepared to cover some of the cost to repair the issue, however John is not wiling to help.

Do not waste your money here- John is good at taking it and offers substandard product and service!

I had a granite transformation bench top installed in 2018. I was unhappy with the seem between the 2 pieces. I was also unhappy with the colour difference between the two pieces, and the number of "spots" or defects in the product. Here's my story of unhappiness:

1. I was told it was my fault for putting the seam there - I said but I asked for your advice as the expert and was told "I'm not an expert" (that's the most honest thing this man has ever said).

2. I asked for a repair - the repair man was never booked,

3. Seeing he would not take any responsibility. I offered to pay 50% of the cost to get it fixed (no response).

4. I then lodged a complaint with the office of fair trading - they didn't even respond to THAT!

5. Office of Fair Trading advised my ONLY option was to take the company to small claims court - at the time, of all this happening, I had "personal stuff" going on, and just didn't have the energy to do this.

I would NEVER use this company again, and I certainly CANNOT recommend them to anyone.

My new bench developed a small crack in it. I just wanted them to look at it and convince me it wouldn't any worse I could live with it. After 3 emails and 3 phone calls they couldn't even respond to any to any of them. So much for the warranty

A very professional service from quote through to installation with a result that completely transformed our kitchen

A very prompt and professional service from start to finish. The workmanship and products are outstanding. The installed benchtops in particular exceeded our expectations. Without any reservation, I would be very happy to recommend this organisation to anyone.