Gordon Private Hospital

I was shocked how this private hospital is driven for generating profits. Kitchen staff are so cheap on food. Only one choice of menu. They count each vegetable on the plate. Only butter and nutlex are available no other salad dressing etc. Tea time plate has only five starawberries chopped in many pieces. Towels, tissues or toilet papers are in the locked place you always have to ask staff. There are more to say but this hospital obviously doesn't care patients overall physical mental well-being which is hclosely related. Even kitchen staff told me make complaints as it's obvious they are told to save money eye as much as they can. It's worse.han a public hospital.

Standards are slipping at this once great 'hospital'. Recently discharged after witnessing violence. Bathrooms are supposed to be cleaned daily - once in first 12 days - similar to bed linen which is supposed to be changed weekly - did it myself.
Only two nurses to cover two floors on some night shifts? Is that legal?
Menu is weekly and hasn't changed in four years.

Dr Vuong (psychiatrist) has extensive deep knowledge, methodical approach, active listening, dedication and a compassionate nature.

India (Psychologist) is empathetic, thorough, and helps collaborate on devising practical skills and strategies.

All the staff, from admissions, administration, nursing, cleaning, and catering are caring and dedicated. All the kitchen staff create consistently delicious food (with options to choose from), and are always friendly.

There are various group therapy sessions to choose from during the day, run by experienced psychologists and art therapists.

Each patient room has its own seperate air conditioner and control, to suit individual needs.

Gordon Hospital is a highly supportive, and caring environment, with dedicated professionals.

I have stayed at 3 different mental health inpatient units over the past year and I can safely say I have had the best experience at Gordon Private Hospital. The groups are very helpful and thought-provoking, the nurses are there when you need them and the rest of the staff are helpful too. The food is also pretty good - not what you would expect from a hospital setting at all! I like how there are two scheduled walks per day, as spending time outside is something I find very helpful for my mental health. One thing the hospital could improve on is discharge planning because I found that my transition out of the hospital was not as smooth as it could have been. I would like to particularly thank Maddie, the psychotherapist on the Young Adult Unit for being so supportive and understanding. Overall, I would highly recommend Gordon Private Hospital, particularly if you are struggling with depression or BPD.

I attended the three week course at Gordon private hospital and was under the guidance of Professor Gordon Parker psychiatrist and psychologist by the name of India, I have been in three clinics, I have come away a change man this is been the most satisfying time of my life which is completely turned me around my medication has been reduced by about 80% and I am managing very very well with the tools I have learnt in the program. The staff have been incredible from reception to nursing to psychiatry and psychology, I can only say it is worth every cent to invest in such a facility I think them very very much for what they offered me and wish anyone who is going to think of entering a clinic to consider Gordon private as it only focuses on depression and doesn’t have other issues to be concerned with like other clinics

NOTICE TO PTSD
& complex ptsd sufferers, this hospital does not treat PTSD or CPTSD at all I found out the hard way, I say this from my heart.

I had a great experience at Gordon Private. The psychiatrists, psychologists and nurses all helped to put me in a new direction forward. Thank you!

I dropped my 85 year old mother here yesterday (Friday). Because of COVID protocols I couldn’t go past reception. I basically had to just wave goodbye at the door. This was very distressing for both me and her. Surely they could have tested me and let me come and help settle her in.

I did not realise the hospital is “closed“ on weekends. I just called her on her mobile as the hospital was not answering its phone, and discovered that she had a very bad night because she has no blankets on her bed. She had to put on her dressing gown to sleep in. Because the hospital is closed, and no one’s answering the phone, I cannot visit to bring her a blanket. This means she will be cold tonight and tomorrow night until I can get there on Monday to pass a blanket through the screen to reception. She did ask the nursing staff for a blanket and was provided with a very thin, inadequate blanket.

Also, she has torn muscles in her shoulder for which she requires medication, which is in her blister pack, and no one provided her with that medication until she had to go and ask for it at about 3 pm today.

This is a very poor start to her 3week stay. I will be reporting as time goes on.

Absolute let down after ringing up for over a week and trying to get in being approved by my psych who actually works there I was told no I’ve been clean for six weeks now and just desperately needing more mental health therapy and told no third time I’m trying to get into a private rehab and let down such supportive people not

Was at Gordon in the youth unit for a month and have been doing amazing for 6 months. TMS and medication review helped very well. Was a lot of fun in the youth unit! Would mostly like to thank Elaine and Dr Artin J + various nurses - life changing people! 100% recommend going to Gordon, even if you don’t think you’re “unwell enough. ”

My daughter wanted to get some much needed help with anxiety, depression and medication review. She was positive and happy entering the program.

It was not a good experience for her.

Positives

Modern facilities with gym and the food and room was nice.

Some of the staff were very nice.

Negatives

No visitors allowed in during her stay which was suppose to be 21 days.

No visitors allowed to pick the patients up for a few hours day leave on weekends or when needed

Not a secure facility

One size fits all program. Not individualised.

No assistance dogs allowed.

My daughter suffered extreme anxiety from the day she arrived. On day 3 she left the hospital unattended. The staff were unaware so I had to call and tell them. She was in contact with me the whole time and returned willingly.

The nursing staff had a one strike and you are out mentality. They wanted to call the police but I said there was no need as she would return willingly she was just a bit lost. My daughter felt clostropgobic not being able to get out for a few hours a day. They picked her up and she got in the car willingly.

I needed time to drive from Canberra to collect her. The male nurse on duty threatened to section her and send her to a public hospital if I didn't arrive by 5.30pm to collect her. It as 1.30pm.

This was stressful as it would have been detrimental to her mental health. She was calm sitting in her room non aggressive after the incident. No one was there to talk to her and see if she was ok.

My daughter said it felt more like a boarding school than a Mental health hospital.

Groups were mandatory and if you are naughty you get expelled.
To me if you don't want people walking out install swipe card security for staff.

There was no apology or responsibility taken or made about the incident.

My daughter who needed help was left to feel like a failure and this will not help her issues at all.

Overall a disappointing experience. I hope this review can implement change.

People with mental health issues don't always make good decisions thats why they come to you for help.

You need to do better as a mental health facility.

Thank you.

Gordon Private wouldn't accept me as an inpatient because I'm taking CBD Oil, approved by the TGA & prescribed by a GP.
Very disappointing & very unhelpful.

Don’t waste time or money seek Quilty treatment first you have no choice of treating psychiatrist. Groups are either one big lecture or sit in art room and do your own thing. Self harm behaviour not stopped just patched up and Gordon claims to follow NSW health guidelines but excludes assistance and Guid dogs. Please go somewhere that gives quality treatment first.

Treatment entailed daily lectures about DBT and then another 'group therapy' hour after lunch where you could ask questions. Staff were nice but when I really needed to talk to someone they seemed uninterested. I was expecting 'individualised' treatment but got a 'one size fits all' treatment.
Modern facilities but I wouldn't go back.

Excellent experience.
Skilled nurses.
Compassionate psychologists and psychiatrists.
Polite and kind staff.
Good food for a hospital.
Decent facilities.
I only wish there were more varied types of psychotherapies, but what they do there are still considerably great anyway.
Overall, highly recommended.

This hospital is great. Fabulous doctors and psychiatrists who really do care and listen. Pretty good food too on the whole. Lovely nursing staff too. Really couldn't fault my 3 week stay there.

When this facility opened the patient care was fantastic and management seemed to be putting patient care first but since (seemingly due to poor budgeting/planning) it’s become a bit of a nightmare money-making factory that doesn’t seem to help anyone much. I really hope it turns around.

Having suffered from Mental Health for sometime I was grateful to have the opportunity to go to GPH and learn more about myself and gain some insight on why I was not feeling well for so long. The management team, nursing staff, psychologists and my treating psychiatrist, I found to be a cut above any other treatment facility I have been to in the past. The accommodation and food was first class and I highly recommend this hospital to anybody seeking help.

I would recommend this wonderfully hospital. Staff are very professional, attentive and caring.