Genesis Health and Fitness Rutherford

Greetings,
As I visit Genesis Rutherford everyday, I'm glad to say my experience their is very positive. The people their are hard working and determined and they're not afraid to lend a hand when I'm failing my PR on the bench press. The staff are friendly and welcoming when I walk in the gym with my friends. Genesis Rutherford has helped me and will continue to assist me in reaching my fitness and health goals with the use of the quality equipment and facilities.cheerio, Tom.

Friendly, great class variety. Being able to attend the different branches with a membership is a great bonus.

Best gym I’ve ever been to by far! Great people working here to help with anything you need! Always clean and the cleaning stations are always set up with plenty of wet wipes/paper towels!

Great place to workout. No judgement zone. Can go in do your own thing without having to worry about anything other than your goals.

Coaching zone coaches are so inspiring and knowledgeable! Their guidance and great facilities have helped me achieve so many personal goals for my mind and butt! Thanks!

I've just joined but l'm excited. The place is huge with so much equipment to use & is the only fitness club that l've been to that doesn't smell of stale sweat.

I'm a big fan of Genesis gyms. They're all good. But Rutherford has the best team, and the best manager by far. Always good for a chat, and know all their members. All amenities are clean, and I've never seen equipment out of action for very long. The best!

I would give 0 stars if I could. I went in to the branch to cancel my husbands membership as he has recently been diagnosed with cancer. I offered to provide a medical certificate if they required one, to possibly wave a cancellation fee they mentioned. This request was denied by them, with absolutely zero compassion by the manager. I was offered a hold to be placed on the account, for an illness like cancer this is a complete joke. This behaviour is disgusting! What if it was your partner who was in this position?

Genesis Rutherford have plenty of equipment with a nice big area for free weights, stretching/core zone and their seperate coaching zone space. The gym is clean and quite spacious. I've enjoyed taking classes here as the instructors are very friendly and encourage you to do your best at your individual level. Staff have been helpful and welcoming, you're always greeted! I don't have kids, but the little ones that do use the creche always look like they're having fun! The online booking system and 24hr access key makes it so easy for shift workers to stay accountable. Very happy customer!

An inclusive environment. Very welcoming staff. Many different options and a variety of classes. Access to childcare. Women's sauna. Great program with fitness measurement system that I have found extremely helpful and motivating.

Excellent facility to train within.
Our family have used these facilities and there is ample parking, the staff are great and the business is applying the covid safe rules appropriately to ensure all users are comfortable with using the facilities.

Friendly staff and good variety of equipment but unfortunately they don't answer the phone or return phone calls when you have left a message which is a bit inconvenient. My membership is supposed to be on hold at the moment for medical purposes (which make it difficult to drive) I have called numerous times and left a message to find out an email address to send my medical certificate to. I haven't been able to get in contact with this gym which has now resulted in a membership payment coming out of my account for a membership I currently can not use.

A complaint to Fair Trading was the only way to sort out our ongoing issues with them.
Steve Cook regional manager is ridiculous.
How hard is it to cancel a membership or reply to an email.

In times like these one would expect a company have some sort of a understanding for difficult times people are going through.

My girlfriend has moved out of Rutherford almost a year ago, yet did forget to cancel her subscription with this gym straight away. She remembered to cancel a month or so after she moved, so she rang the gym regarding canceling the subscription.
Everything was confirmed over the phone, that it is canceled and done. 6 months later, she has received an email saying, that she owes over $600 in unpaid subscription, so she rang the gym again and, HERE IT COMES, they have confirmed that the cancellation form was opened but not finished and that it is their fault completely, but there is nothing they can do and she still needs to pay?

This behavior is just atrocious, disgusting and I hope you will go out of business for practices like these in times like these.

In times like these one would expect a company have some sort of a understanding for difficult times people are going through.

I have moved out of Rutherford almost a year ago, yet did forget to cancel my subscription with this gym straight away. I remembered to cancel a month or so after I moved, so I rang the gym regarding canceling the subscription.
Everything was confirmed over the phone, that it is canceled and done. 6 months later, I have received an email saying, that I owe over $600 in unpaid subscription, so I rang the gym again and, HERE IT COMES, they have confirmed that the cancellation form was opened but not finished and that it is their fault completely, but there is nothing they can do and I still do need to pay?

This behavior is just atrocious, disgusting and I hope you will go out of business for practices like these in times like these.

I tried to cancel my membership on multiple occasions both in person and via email and each time it was never processed so I was charged for months. I’ve now been chasing my refund for 5 months and every week there is a new excuse from the regional club manager as to why it cannot be processed. Phone calls and emails are not returned. By far the worst experience I have had, terrible customer service. You would be much better to utilise another gym in the area. Steer clear of genesis!

When I first signed up to the genesis Rutherford Team, the staff were super lovely and helpful to speak too. And get the information I needed and to have a chat to about my weight loss journey I wanted to start they were very helpful and understanding to offer the amount of support they did. They gym was a very clean environment with wipes available to wipe over the equipment to remain clean hygiene. It’s a great atmosphere to attend the genesis gym. I’m Glad I Chose Genesis Rutherford

Genesis Rutherford is a well run gym with plenty of staff with experience that encourage you to achieve your goals. The gym is always clean and the members are always working hard.

Getting my man to start a fitness regime, we embarked on a 5 day trial. Excellent customer service, we signed up for trial and did Pilates, Yoga & Stretching classes. Instructors extremely helpful and understanding and accommodating, and might i add FRIENDLY. They explained a lot before and after the class. The gym is meticulously clean, many varied pieces of equipment, bathrooms sparking clean, the class room was a nice environment to workout in. We will be joining as members and look forward to getting fit together.

Great atmosphere, very helpful / engaged team of professionals, and quality equipment and facility. Everyone made to feel part of the gym community. Recommend to others …