Genesis Health and Fitness

Staff are so ridiculously unhelpful

Rang up to enquire about joining - no answer 4 times

I thought fine - They are obviously busy

Sent in a customer enquiry form - no answer for 3 weeks till I finally decided I’d go thru social media instant message.

When I finally got an answer staff advised me they hadn’t received my enquiry which was complete garbage as I had received an automated response saying my enquiry was submitted and recieved and they would be in touch in 48 hrs.

Then they quoted me an astonishing $1817 a year which would make them the dearest gym I’ve ever seen.

When I queried they then said “Oh we thought you were enquiring about a coaching zone”

At NO POINT did my enquiry mention those words. I had CLEARLY asked how much is it for a years membership to which they replied with a weekly price.

When I stated very clearly I wasn’t interested in weekly instalments and wanted to pay it all up front what I recieved in reply was 3 more times staff quoting me weekly fees.

Clearly the staff who answer customer enquires have severe issues with reading, listening and understanding customer general enquires.

I have now since found an alternative optio. My advice would be Stay well clear of this place and thier staff if you value yr insanity!

Mike

Great gym.plenty of space for all sorts of training styles.people are normal and good all round healthy minded crowds.

Good floor and the facilities are ok. Great people! The best aspect of this gym is the classes and cafe.

Gym has a decent selection of equipment. However, they are really lacking when it comes to cleanliness. The floors throughout look like they hardly ever clean them. The bathrooms and locker rooms are very dirty, and all the equipment is dirty as well. They obviously do not clean here. My shoulders smelt like 100 different peoples sweat and cologne after doing 3 sets of front squats.

I’m a member at this gym and was very excited that my parents are now joining the gym too. When I joined, I got a walk through your, and sat down one on one with an instructor and talked about the type of membership. However, disappointingly, my parents did not get the same. They were told they were “good to go” after receiving the FOB. They’ve left confused and anxious about entering the gym. On a lighter note, the classes are wonderful and very inclusive and attainable

Friendly helpful staff. Very genuine in their efforts to give you all the encouragement to make the move towards fitness. Looking forward to the Seniors B Active classes and the Zumba!

DO NO SIGHN UP WITH GENESIS!
I sighened up when I was 15, I went for 3 months then moved away up near Queensland.ovisly I forgot about the gym and I'm fairly sure that I cancelled my subscription.witch deffinly wouldn't have been longer then a year because I was broke 15 year old.but now I apparently owe $1136.75 for a gym I haven't been too in 3 years. DO NOT SIGH UP FOR THIS SCAM

Took 3 months to cancel my partners membership while they charged him for it and now cancelling mine as the womens amenities have been out of order (no light in shower, taps off wall, broken lockers) for over six months management continues to say they will fix but do nothing. Save your money and time. Much better gyms out there with working equipment and amenities

Excellent service, great equipment, quality classes! I've always loved going to the gym at Genesis because I know I'm paying for the best service:)

Good range of equipmemt, good space, 24hr acsess. Showers, sauna and steam room.
Showers could use an update and cange rooms could use better ventilation but they are always clean

An absolutely top class gym! The equipment is plentiful and modern. The facility is large, which gives you space to work out without worrying about running into anyone. There are quality PTs there for you, who can work up a plan for you. Being open 24 hours is a great convenience too, and there's tonnes of parking. Would absolutely recommend it to anyone.

Awesome gym. Friendly atmosphere, Very spacious, packed with loads of brand new machines and weights for everyone, staff are extremely nice and helpful.

I joined Coaching Zone 7 weeks postpartum of my 4th child, I was apprehensive but a friend referred me to the club so I decided to give it a go. I got a 2 week free trial, but after my first session I was hooked and joined straight away. I've now been coming to the club for 3 months, nearly everyday, and loving it. The staff are so friendly and welcoming and the coaches give you the push you need to keep you on track. I love Coaching Zone and highly recommend the classes to anyone wanting to make a positive change physically and mentally, it was the best decision I made, and you won't be disappointed!

A fantastic gym with amazing staff that respect all fitness levels and provide the best classes they are amazing and there is so much choice. My teenage boys are coming with me at 6am as they even feel comfortable there!

Beautiful, big, open, airy gym with loads of great equipment for all types of training. Heaps of lockers, clean bathrooms (with hairdryers and hair straighteners if you need) and the staff are really lovely and helpful. Something for everyone!

The staff are always warm and friendly. Very easy to renew membership. All facilities are top class, brand new treadmills.

Although I have only attended a total of three times I have been made very welcome. I found instructors aware that I am obviously older than most and they made sure that I was ok. I have enjoyed my experience so much that I have joined for 12 months.

As a new member of Genesis I couldn’t be more happier. The staff are super friendly, more than happy to be helpful in anyway they can. Especially love the variety of classes, I sort of feel like I am spoiled for choice. The gym is light and open and has a really good atmosphere and parking isn’t a problem.

Having not been to a gym for a long time it was a bit intimidating walking through the doors however this was made a lot easier by the guys at genesis due to their welcoming and non pushy nature.

Gym has every bit of equipment you could possibly need all of it kept in good condition. It also has free group classes for members that are conducted at times when working people can actually get to them.