Genesis Health and Fitness

Very sorry excuse for a gym. Ill try and keep it brief -
- The gym is a mess. Plates and equipment are left everywhere and the staff do not clean up
- Music is overly loud and unbelievably unmotivating (pretty much Taylor swift on repeat)
- Racks, platforms, machines, and other equipment are dirty, falling apart, or completely unusable
- Staff aren't that friendly and don't seem to want to be there
There is literally no reason to train here other than if you love doing cardio because over half the gym floor is treadmills. If you want a real gym, train at World Gym Maitland, not this pathetic place

Did my first ever Pilates Reformer class with Kat today & absolutely loved it, I left feeling like I had such an awesome workout!
The atmosphere is very modern & welcoming, all the staff & instructors are so knowledgeable too, I’ll definitely be back!

It is an excellent place for your workouts and self-help. Along with classes, personal trainers, creche with Cert lll staff for your little ones, and couching zone for those that need to be helped with their training. And now the brand new room Reformer Pilates is amazing. Also, a sauna and steam room. Cafe for your coffee and healthy snacks on the way home or eat in. Great friendly staff

I only go there because it's close to my house. Not modern equipment, they don't up to date them. Members don't put their weight plates away after using them. It's very cheap membership so don't expect a 5 start gym.

Very clean gym and very organised and professional staff I walked through when my son was there and was impressed with the size of gym and the many machines and equipment available

Nothing personal against this business however the constant sms messages to sign up has been ridiculous. I have never associated with gym especially considering I live in Sydney so I have no idea how they have my details. As a business this isn’t a good look and will frustrate a lot of people if it continues.

Great gym. Friendly staff. Always has disinfectant and paper towel around. Staff clean equipment regularly. Friendly members. Easy going atmosphere.

Have tried to contact multiple times over the last month to cancel my membership including via email and phone. No one ever replies or picks up the phone but I am still being charged.

Recently got as 'bad debt' SMS message so called them and no answer but within minutes got an SMS message advising system error etc.
Interesting that the message included a 50% off all fees if I cleared the BS debt does make one wonder if it is a marketing type of thing.
Couple that with the fact it happened on the anniversary of my cancelling my membership, my conspiracy theory mind does ask questions.
Personally, the fact that I have seen the same issue reported many times on facebook pages etc does indicate an issue
That said, when I attended the facilities were ok although it was often that some machines were not working, not all and not the majority just some that impacted things.
Staff were ok although due to changes they did drop off in that originally the staff were bright and welcoming but by the end there was an impersonal approach and little acknowledgement

They keep on asking me to pay for something that I don’t use, and when I asked them to cancel my membership, they just don’t do it & make me pay. Don’t go with these guys. I hate it.

Absolute joke of a gym. There is one woman that works there that absolutely ripped me off when I was ending my year long contract. I am aware that those contracts roll on past the end date and direct debits only stop once you take action to cease the contract. However, lockdown started a couple of days after my contract end date and obviously I didn’t get to attend the gym. But for some unknown reason I still have to pay an $84 fee and she couldn’t tell me exactly why. I want an explanation please.

Great gym with friendly staff and loads of choice when it comes to group fitness and coaching zone. There is something for every fitness level.

The staff are so welcoming, encouraging and supportive. Being a new comer to the fitness/gym world, this can be so daunting. The staff and friendly members are making this new experience awesome, which is helping me make better steps/choices to improve and reach my health and fitness goals. Thanks to all the team!:)

One of the cleanest, expansive and most inclusive gyms I've been to. Staff are wonderful and members are always polite easy to train alongside.
Get amongst it!

Done my first class last night, was great feeling it today! Everyone is super friendly and super helpful.

Friendly environment with a great sense of community and belonging. Good mixture of ages and instructors genuinely nice people

Great gym. Huge range of equipment. Its great that they welcome kids too, my 14 year old grandaughter almost kept up with me!

Maitland Genesis have done their best in these trying times. They have a lovely lady wiping equipment constantly. Everyone is encouraged to follow covid guidelines. The staff are always welcoming. The instructors are all positive and professional.

Good local gym. Classes are great with wide range of classes.
Gym equipment is new and clean, and varied.
Staff are friendly. Most clients are considerate and pleasant.

Love the group fitness classes. The instructors are awesome and the classes are super fun but very challenging. Can’t recommend Genesis Maitland highly enough!