Freedom Kitchens + Wardrobes

I have never received such poor customer service and I do not recommend Freedom Kitchens.
I had to renovate my kitchen after my whole apartment was flooded and booked Freedom Kitchens for a design quote. The designer stood in my damaged apartment and kitchen as I explained that I needed to get the renovation underway as soon as possible. It then took 4 weeks to try to get the quote and the design from this designer, with me calling every week asking for it and getting nonsense from the designer that she had sent it, but her email had bounced back, and still no quote.
Freedom Kitchens finally made the call to send another designer out to give me a design and quote and walk me through all of the costings. After spending time with the second designer, they then told me that they couldn't give me a quote and I had to go with my previous designer. I tried to explain the situation and that Freedom had sent them out just so I could get a proper quote and design, and asked them to call their manager to confirm, but they refused because they said they would not get paid if they did the design.

This was the worst customer service experience I have ever had, and chasing Freedom Kitchens up just added stress to an already stressful period. Based on the other reviews it seems that poor customer service is just part of their business model, and I think I am lucky to have gotten it from the beginning so that I didn't sign any contract and hand over any money.

There are so many other great kitchen renovation companies that are comparable on price, provide better quality cabinetry and actually care about their customers, so shop around.

4 months after installation of our new kitchen our oven (that was sold to us by freedom) has had multiple issues. We have waiting over 7 months for any kind of resolution and have nothing to show for it. I’ve rang countless times, communicated dozens of messages through their online correspondence only to go back n forth, blame games between freedom and their suppliers. I am now told to chase it up with the oven supplier. The supplier says this is ongoing issue with Freedoms cabinet installation being installed wrong. While they bicker and go back and forth on who is at fault, no resolution or repairs. I have no other option but to chase the supplier and they are now preparing a 3rd party inspection to back their claim at not being at fault.
Meanwhile we have a jagged piece of metal hanging off our oven door and a toddler in the house. 7 months and nothing! Today I rang to give them a chance to give me a resolution and I got nothing but rude and condescending customer service.
Customer service -5 stars

Poor service -
Booked an appointment to get a quote. They were a no show. We range the office no answer. We rang the 1800 number no answer. I ended up ringing the Moore Park office so they could contact the West Gosford person. Andrea rang me back and claims they did not come out because they could not contact us the day before. She claims she made 3 phone calls. There was no missed calls on my phone and no voicemails. Caroline at the store insisted on getting my husbands number in case they could not contact me. He received no missed calls either. How could Andrea lie like this. When I asked her to check her phone Andrea said it was too difficult for her as she would have to go through the 12 phones calls she made yesterday. I have asked to speak to her Manager Mark. Still waiting on a call. No wonder they only have 2 stars for their reviews

Disaster from start to finish (though after 5 months my kitchen is still not finished!). Don't use Freedom unless you want to spend hours chasing them.

Main issues:
- Designer promised all kinds of things that weren't actually possible.
- Trades cost 3 times what I was quoted by the designer.
- Trades recommended by Freedom are unreliable.
- Passed from person to person every time I had an issue with no ownership / care shown by Freedom
- Contract clearly stated 4-6 weeks delivery. As soon as I signed, the next correspondance had changed to 6-8 weeks without anyone bringing that to my attention. (Covid delays were the reason stated though I signed in May 2022 so I'm not sure how these were not factored into Freedom's contract at that stage!)

Overall terrible experience. Regret using Freedom. Do not recommend.

One the worst experiences of my life. I would NEVER recommend this company to anyone. Read the other reviews. They are spot on! TERRIBLE. Don't do it to yourself. BTW apparently Kingsman is the same company just with a different name, to catch the people who read the reviews and think Kingsman will be a good choice. Could be wrong but I would check first. Unless you like being ripped off.

Extremely disappointed. Overpriced cabinetry and appliances that have a poor finishing - these literally look cheap. Bunnings have better stuff, so you can have an idea.
Designer cannot even design a cabinet that fits wine and champagne glasses. Most of the measurements are incorrect, including cabinetry and benchtop - this was even pointed out by the installer.
They lied about delivery and installation times just to win the contract (we were quoting with other companies).
There was a massive delay in completing my project, no communication whatsoever. They didn't even apologised nor tried to rectify any issues.
I strongly do NOT recommend Freedom Kitchens.

I wish I'd read the reviews first. They were very quick to get a consultant out to draw up the designs and take our deposit, but then after being told someone make contact within 'two days' it took almost 3 weeks of hounding for the check-measure to be booked, only for the guy to immediately ghost us again after it was done.
Customer Care is lovely, but ultimately unhelpful as they also can't get onto him after multiple emails and trying to call him, and they can't progress our job until he responds.

Their planner screwed up the original design. The installer did check measure and advised measurements were wrong. They manufactured per original design, nothing fit. Waited 5 weeks for new cabinets with no kitchen but then hinges and false bottom wrong so now have waited another month and they still haven't fixed anything. No body takes your calls, no body tells you what is going on. You have to wait until they feel like resolving the issue. Should go out of business, really not good.

We had our wardrobes installed yesterday and they are fantastic! Our initial in home consultation was great, the designer really took time to make sure we got the design that functioned best for us.yes it was lengthy but it was all quoted up and designed on a 3D planner so we could see everything we were receiving immediately. Allow a few hours but it was worth the time taken! The time frame between design and installation was very acceptable. The quality of our cabinetry is awesome, i am so happy my husband insisted on stretching the budget because it looks like a top end walk in. I am stoked! Very very happy customer here!

We have had a few issues but Freedom are currently working with us to resolve them, I will update once the sales process has been completed.

Had a terrible experience. Customer service is non existent. We had booked an appointment. The manager was going to call us back to confirm time.
She didn't, so we contacted them and they didn't have our booking. We had to change the day, and the manager later rang to apologise.
Anyway, the day of our 10am appointment, our consultant is not there. She turns up at 10.20 with no apology. We told her after 2hrs 40 mins we might have to leave and she makes a comment we should have allowed 2-3 hrs for the appointment, which would have been fine if she wasn't 20 mins late.
We decided that she would email the quote later that day after the birthday party she had to attend and we had to sign almost immediately to get the promotion on offer.
We called that night and she said she had a computer problem and would send it the next morning. By 2pm we called her again and she had "a busy morning", but would definitely send it that day.
It's now 10pm and nothing. For such a large brand, service is laughable.