Flight Centre Bondi Westfield

My mother and I went there today to be told that they are all busy and would have to make an appointment for another day and the lady was very rude about it

Zero chance of response when calling or emailing these people. Good luck if you have any issues with bookings through this place! Worse still you have to queue to even get a chance to talk to someone here. My simple hotel booking I’d made 6 months in advance through Klara at Bondi Junction was non-existent when we turned up to our hotel in Abu Dhabi leaving us to have to pay at the hotel’s reception and then having to call the 24 hour “emergency” line to sort stuff out. This all happened of course around 1am in the morning - NOT the sort of experience anyone wants when travelling. You have been warned, I know I will never use Flight Centre again!

Today Saturday July 1st 2023, I received the most heart-warming, attentive, caring and upbeat welcome and service from the amazing Klara, I had been feeling overwhelmed and down with things going on, but her kind and cheerful demeanour turned my whole day and mood around, but most importantly she swiftly procured and booked the sort of hotel I was after for our Tasmania trip. Great service and the vibe of the staff overall was clearly positive. Strongly recommended this branch for their great service, especially when life has you so busy you can't think to get bookings sorted. This is what a travel agency experience should be like quick, happy and helpful. Thank you Klara and FlightCentre please recognise the top service your staff is giving. Thanks!

I guess, I'm a regular client who has to fall back on online flight bookings as I struggle with the concept of booking an appointment with a travel agent. As if we wouldn't have to book so many other things in advance. It's certainly not the travel agent's fault rather than the managements. So there we go they just lost another regular client.shame. Just to point out that the agent at Bondi Junction was really nice to explain the predicament.

I wouldn’t book a holiday without engaging Daniel Carr - Dan is the absolute best - trustworthy and always there for us and willing to go out of his way - particularly in these hectic, demanding post pandemic travel times where everyone is traveling at once. More than ever we need Dan.

Senior Travel Consultant BRIAN FORSTER is fantastic!
I dropped into the Bondi Junction Flight Centre branch in the slim hope that one of the staff might help me reserve a couple of seats on an imminent flight (I needed them on the aisle) and though he was flat-chat with other bookings he squeezed me in and got them for me. I couldn’t be more grateful. Highly recommended.

Went in to book some flights and accommodation. There were 3 or 4 people working and only one customer. Told me I needed an appointment. I would have been in and out in 5 mins. I knew exactly what I wanted to book. What a waste of time. Great business model to irritate potential customers and send business elsewhere.

Don't bother. I booked my trip online. Nobody interested in commission /service anymore.

Couldn't get anyone's attention after repeated attempts. When someone finally agreed to see me, I was told I'd have to come back in 2 weeks for my 'appointment '. Phones and email equally as frustrating.

Never Again.

I have been trying to get in contact with someone regarding my booking for the past 2 weeks as I’m currently overseas and no one is answering. Can someone please email me.

Holly was lovely, super efficient. Helped me quickly book some flights and seemed to really care for her clients. I highly recommend! Thanks guys!

DON'T BOOK WITH THIS FLIGHT CENTRE USE ANOTHER STORE!

Absolutely terrible customer service and no help given when needed.

We booked flights here and were misinformed before booking on the current travel limitations.

When we tried to get help with new flights we were charged extra, laughed at and made to feel like fools and blamed for the mistake!

Even told to pay the extra cost or move aside!

I've never written a review in my life but this experience has left a bad taste in my mouth and forced me to complain.

AVOID THIS PLACE AT ALL COSTS AND IF YOU DO BOOK WITH THEM, DO YOUR RESEARCH FIRST AS THEY MIGHT NOT GIVE YOU ALL THE INFORMATION AND BLAME YOU FOR IT!

Can be very hit and miss in regards to the customer service received, depending upon who serves you.

Had to book a tricky short notice and timeframe trip and Johanna was really helpful, highly recommended!

Have you been told you are not getting a refund from Flight Centre? You're not alone.

We are a group of angry Flight Centre customers who have been ripped off by Flight Centre due to Covid 19.

As a former employee of FC and they will do what they can to take your money.

We are thinking of launching a civilsuit against the Flight Centre Group. Lawyers are being consulted as I write this.

If FC is refusing to refund you, please feel free to private me or join Facebook group Flight Centre-give us our refunds.

Enough is enough.