Fitness First Rockdale

Unusually quiet for a Fitness First. The high ceiling makes for a very open feeling, with equipment in good condition and a friendly staff to compliment your workout.

Four stars because the shared relaxation space can get too crowded toward the end of the day and there is often a slightly unclean feeling due to so many people there.

Don’t get a membership; worst gym ever. Dirty place, toilets very dirty, equipment isn’t well-maintained; often they are out of service. Staff are very rude. My membership only allowed access to Rockdale, then someone in Maroubra canceled my membership. I noticed that when my card wasn’t working, I asked one member of the staff, and he said that it was their mistake, and because of that, I would get one week free. Okay, two weeks later, my card wasn’t working, and I asked the staff. The girl wanted to charge me extra money, and I didn’t get my week free. She called her manager; he was extremely rude with me when I asked why someone could cancel others' membership, that the gym system wasn’t safe. Anyway, before going to this gym, please read the reviews.

Over the course of my membership, I encountered several issues that significantly impacted my satisfaction.

The cleanliness of the facility left much to be desired. Additionally, the time spent searching for a locker was excessive, and the gym's interior was uncomfortably hot during the summer, with an air conditioning system that seemed ineffective. The fans, unfortunately, did not work at all.

Following my decision to cancel my membership, I encountered further frustration. Not only did I incur a penalty, but an additional charge was mistakenly deducted from my account. Despite my efforts to address this issue, I have yet to receive a refund one month later. The lack of transparency and timely resolution is disconcerting.

Furthermore, the management's response to these concerns has been unsatisfactory, marked by repeated excuses and a perceived lack of accountability. I believe it is crucial to address these issues promptly to improve the overall experience for your members.

It has to be the worst fitness first in Sydney in terms of infrastructure and members culture. Also called for a cancellation, they said they’d cancel it for me but it wasn’t done so now I have to pay an extra week because of their incompetence. There’s very limited parking on peak hours, no one, absolutely no one re-racks their weights

Keep trying to charge me after I quit.

Nothing in the gym is properly maintained. The machines have handles missing and broken. Pretty pathetic

About 4/200 of the mens lockers actually have doors on them or work. Have been coming here for about 1.5 years because i live just around the corner and in the hopes that they fix it in that time. Such an inconvenience that has never been fixed so I'm now discussing a membership with Plus Fitness and the UFC gym down the road.

It was my worst decision to sign up for a program with Rockdale branch. Without even trying out they started charging my account on top additional charge which I had no idea about. The timings were informed wrongly both by the staff and manager himself. I asked for a refund and I had to literally fight to get it credited on my account with frequent follow up calls, emails most of it was attended with neglect, calls were disconnected without consent by the staff and the person followed had zero manners to explain the situation or apologise. Totally insensitive customer service, impolite reception handling, worst and worst service to be just fair. Wouldn't suggest this place for anyone or will think twice before joining with Fitness first brand itself, pathetic!

I have been an on-an-off member for almost 20 years, it's a great facility with friendly staff, a good amount of group fitness classes and fantastic person trainers. Give them a chance, and you won't regret it.

Unfortunately it became a completely mess in terms of gym floor. You can't find weights. The customers don't consider the others, they leave all plates, dumbbells, bars around of the floor. I've being a member for few years, it is getting worse every week.

Nice clean gym with great facilities and machines. Does get busy at times but if your schedule is flexible, there are times when it's less busy. Parking isn't an issue especially if your timing is right during the day. The front staff always have a friendly smile and greet you upon entering and leaving the premises

If i could leave no stars i would. Absolutely the worst gym i've been to. Every equipment is outdated and old. There is 0 maintenance done in this gym. This gym really hinders the brand of fitness first. They really need to get their act together, and will not return and will advise others to not bother coming to this one.

The gym has:
- 80% broken lockers
- Poor yoga instructor that doesnt know what she is doing
- Equipment missing parts so can't use
- Pool looks disgusting

Just rejoined for a third time so far so good hoping this time the gym is keeping in good repair and classes are scheduled for the patrons convenience

I paid for a short membership, which they overcharged me for. I called in excess of ten times to get this sorted and to get my money back, and also went into the gym to speak to someone. I was promised a call back each time regarding what could be done about a reimbursement, I never received anything. I kept calling and the topic was danced around without a refund ever being issued, until I finally gave up. It’s disappointing how people’s money can be taken easily but to get it back is a real effort.

3 weeks ago I talked to Alice and signed 18 months contract at price around $13-14, but until today it still deducts $16.45 to my bank account.
And I also talked to her about 4 fraud charges to my account, until now nobody call back to explain why and how to resolve it.

Great and friendly staff and great gym to go would not ask for a fantastic gym then this. I love it there and would always love love it ️? And i love the friendly staff and fantastic customer service 1 one gym

This is the best gym in this locality and value for money.i am lucky i am able to use the services. Will miss fitness first if i move to any other suburb the group session classes are awesome esp. Pilates pump and attack. I have used another gym before it was expensive than fitness first and not such value for money.

Poor service. Dirty gym equipment. Useless staff and rude manager (Mark Denmeade and Omar). My god how do you guys even function let alone run a business.

They just got rid of 6 new clients!
My parents and 4 of their friends were looking to find a local swim place.
I was nominated to show them where it is and what to expect as their English is not the best.
They reasured us that first session was free. But when I told staff that I was a member 10 years ago they refused my free entrance! Even that it was ages ago!
Really dump policy!
They just lost 6! New local clients!
And after they kicked us out they are still calling me to buy a fkn membership and inviting us to join! Shame shame shame!

Horrible experience in cancelling membership. Filthy gym and poorly managed staff who just give you the run around or palm it off on someone else.

We cancelled the membership and are now getting harassed by debt collectors for membership fees despite cancelling.

Do not recommend. We are putting in a complaint with FairTrading.

Tried out the gym last week, after viewing the gym in person and checking the club reviews, I do have to say that the gym is not as bad as expected. Being a boxer I enjoyed the sauna, steam room pool facilities and will potentially look at coming here more often. Staff are very approachable and helped me figure out where everything in the gym was as it was quite big:)