Fitness First Parramatta

I left my bag in one of the lockers and it was stolen. When I reached out to the manager and staff they were very rude and never helped me check the cameras. Even though I asked them formally to do so via email, they ignored my email.

Good to know they only care about enrolling new people but they don't care even about members safety and well-being.

Worst club ever.

From the chopping and changing and staff not knowing the timetable. How can someone at reception not know the schedule. The organiser is all over the place. Fitness first needs to address these issues asap!

This by far the worst gym. They make it almost impossible for you to exit the membership despite the no lock in clause in the contract. Do not go to this gym if you want your peace of mind. Plus their personal trainers are not professional. If you do not extend your sessions with them they will not show up and ignore you calls and messages asking to reschedule the appointments.

I've been a member of this gym for years. This gym is not too bad. They keep changing the classes which is annoying.

Nightmere, steam room out for a month and not repaired, it is always dirty anyway, your membership doesn't get full facilities

The Parramatta venue regularly has issues with their sauna and steam room. I spoke to someone about it on Saturday, then came back Friday morning to find it's still not fixed. I was told a job was logged on Monday. Person I spoke to originally didn't log a job immediately on that Saturday

Is this the worst gym in Parramatta? Or is it just the worst managed? If you want a gym with no etiquette, where people don’t have towels, don’t put equipment away, talk loudly and have no shoes on then this is the gym for you! And the above is the habits of some of the personal trainers:). When you let management know they turn into an ostrich, how the hell would they know what’s going on when they hide in their office?

The most unhygienic Centre I’ve been to. Old and worn down machines and the center is basically just a mess.

Further more have I wanted to cancel my membership, but because of a mistake I had to pay for 2 months more.

Very bad experience, would definitely not recommend this fitness center to anyone.

Did a 1 day trial
lots of equipment but hard to get plates
as soon as i got of a machine someone came and took the plates of it everytime.was frustrating constantly running round looking for weights
the benches are very busy to I cancelled my dumbell press exercises cause i couldnt get a bench
also a lot of ppl here dont use towels or wipe the machines down after use its not policed very well
all in all not bad but definetly not great either

The worst gym I've ever been to. Broken equipment, missing weights, unhygienic changerooms and toilets. Terrible staff. Do not sign up here your money could be better spent elsewhere. Multiple attempts at contacting the management of all these issues with no response or acknowledgement.

The only reason I go is for Zumba classes with Roberto - he is the best!
The sauna is great, but can get quite busy.
There is a nice, private female workout area and a huge cardio space. Plenty of options for weights - both free weights and machines.
The bathrooms and showers are kept generally clean.
I wish there were was a crèche, so that I could workout more often, and a step climbing machine would be great too.

Equipment is the main thing, I come here for. There is a variety of machines to use.

Reception is friendly as you are greeted after arriving. Great atmosphere to train with the uplifting music that they have in the gym.

Could get noisy at times but I don't really mind. Machines are being cleaned after use.

The main problem is the showers in the men's change room where it just makes this weird and loud noise. The bathroom sometimes are pretty dirty.

Has sauna which is quite nice, but lacks Olympic lifting plates, dedicated deadlift platform and variety of other machines

Membership had expired, i had not used the gym, i advised i was no longer a member and no longer wished to be a member.had to go to the bank to physically stop the direct debits.they billed me for 6months after my membership finished! If managers and staff are paid poorly that would make sense - their emails dont have names / number or any signature. Zero care.

I am really disappointed with this gym. I paid upfront for 1 year and had to cancel my membership due to health reasons nearly 1 month ago. But, I am still chasing them for a refund. I do not know when the refund will be processed and it is really disappointing to see this behaviour!

They have poor communication and you have to keep chasing them for the refund and they do not respond to emails or phone calls.

When you start with them - they ask you to pay immediately. However, they are not even bothered to contact me and process my refund after 1 month of discontinuing my membership!

They cant even process a refund in time for my mother in law that cancelled within her cooling off period. Left tons of messages on their voicemail but yet my wife had to prove the cancellation and attempted calls through personal phone records. Club manager and staff are useless. Was told today to wait another 10 days after already waiting 20 days for a refund. Avoid signing up to this gym.

No one can explain why fitness first parramatta is a great place to be! Sud go at least once and feel the deference! Highly recommend from my personal experience

Oasis, it is!

Spacious, well equipped, never too busy and the showers, sauna are clean. The cafe below has what u need before a good workout. While the rates are nearly double than other gyms, you get what u pay for.

Mornings after 9 are best as you pretty much get the gym to yrself.it's usually after 6 that the city's insane decend in droves.

I got a 1 year contract with fitness first, end of my contract I gave 1 month notice to cancel it, as there is no parking and staff are rude, but they didn’t submit my cancellation form and just continue charging me until this day, I just realized when my accountant told me about them taking money from my account, I immediately told fitness first staff, but they said they can’t do anything it’s there system, that does automatically! So I told my bank now that they can’t take money out they send debt collectors, this gym is total scam I’m really upset how this experience turn out with fitness first

A GYM with real people. Big GYM no issues with waiting. Weight always available. Plenty of classes. Staff & Member's are friendly & everyone is very easy to talk to. The opposite of my previous GYM- Virgin Active Pitt St which was filled with cold staff & members & had long wait times for weights.