First National Real Estate

Personable & Professional. As a first time buyer, Avi made the process easy. She went out of her way to meet me outside of work hours and on another occasion accommodated my initial viewing within one hour of enquiring. Her communication was helpful, comprehensive and like I was engaging with a good friend. Avi is the kind of person who makes you smile. Highly recommend!

Avi conducted a really smooth sale, and was super helpful the whole way. She was also just a nice person to be communicating with - lots of emoji's, along with clarity and respect for my time. She put in extra effort when the buyers were inquiring. Many thanks Avi.

Lisa Hanlan at First National Coffs Harbour is my Rental agent. She has been the most efficient and professional agent and is a absolute pleasure to deal with. A big asset for First National Coffs.
Kind regards Alison

Awesome Avi. Avi was awesome. She is honest and professional she responds to all query and requests and stays in constant communication

Ultimate Professional! As first time vendors we spoke to many agents prior to meeting Avi. As soon as we met Avi we knew she was the one to sell our property! Within less than 24 hours our property was sold. We felt confident during the process with Avi's exceptional knowledge. Avi is extremely responsive to any questions and we highly recommend her to any prospective vendor!

We had an exceptional experience commencing our new lease with First National Coffs Coast. Their staff members are highly professional, efficient, and offer outstanding customer service. Despite our last-minute request to begin the lease a day earlier, they were incredibly supportive and accommodating, ensuring a seamless transition for us. The process of moving in was well-coordinated and effortless. They provided precise instructions and efficiently managed all the paperwork. We express our gratitude for their assistance.

I would not consider this agency for rental as a landlord or renter.
KIM PHOO was the same right throughout my poor experience.
The landlord was ready to lease the property and it took Kim 3 weeks to get her act together to provide a lease.
She then still asked me to collect and install the curtains myself

Upon vacating it took 3 weeks after the final inspection to contact me regarding what was required to release the bond despite me calling numerous times.
She added an $80 for a “minor” cleaning fee - advising of it 3 weeks after I vacated without giving me notice of what needed to be cleaned after inspection. She said it was to clean the fans and remove dust from door tracks. The landlord advised me that he had told the agent that he would clean the fans and was happy with that.
If I had the time I would have reported this agent for taking advantage of renters and their funds. $80 isn’t a lot of cash but on principal she should follow the law.
Be careful of this agent KIM PHOO.

The team at First National Coffs Harbour have managed our investment property for over a decade. They have their finger on the plus of the local realestate market and provide first class service to landlords and tenants. I highly recommend this business.

Jane was friendly, professional and welll cooperative and, she was able to answer all our questions.

Fantastic Real Estate Blake on front desk is amazing and always trying to help slove problems with maintenance his FANTASTIC Thanks Blake you do such a great job. And also to our property manager Lisa whom it always a massive help if Blake isn't around. I now also must add since I've rented through this amazing real estate for 5 or 6 years now a New Lady named Maleda or Maleta not sure of spelling but at front desk now has the most beautiful phone mannerism and must say she is a massive asset to your company and still have the beautiful Lisa as my property manager and a big thank big thank you to Blake also and Mandy is amazing too. I love renting through this real estate. ️

Lisa Hanlan from First National in Coffs Harbour managed my property for over 7 years. I was always completely confident that Lisa was keeping me informed and attending to problems in a timely manner. At the same time as looking after my interests, she was also concerned to do her best for the tenants, and I had the same tenants for the duration of my ownership of the property! I could not have asked for a better property manager. Thanks Lisa!

Friendly and professional
Avi was friendly and professional, she was able to answer all our questions and she was flexible when we wanted to view the property more.

First national Coffs team are lovely …
They have been nothing but awesome to deal with.nothing is a drama and their level of service is great.

We had an excellent experience buying a Coffs Harbour unit from Avi. We found her to be honest, transparent, proactive, always available and generally just a pleasure to deal with!

Lisa and the team did a great job looking after our property. The service was personal, prompt and solution driven - nothing was too much of a problem. Many thanks Lisa & Team!

From the first time I met Avi at an open house inspection I had a feeling that there was something different that set her apart from many other real estate agents. I learnt afterwards that my partner had the same feeling as well. Her open, friendly manner was not tainted with the usual one-sided sales agenda. Avi was always informative and professional, yet very approachable, and I felt as though she was focused on making a connection between a willing vendor and a keen buyer, rather than simply making a sale, as soon as possible, for the maximum amount.

Avi responds promptly to text messages and phone calls at any time, normally answering straight away when called – a rare quality in today's world. When I asked her for some clearer details on the history of the house she took my queries seriously, and I was delighted at her resilience in finding out the information for me without needing to be reminded.

Even though the settlement process was delayed due to a bank error, Avi remained back after work to make sure it was completed. While I was pacing up and down her office wondering what was happening, Avi was a calming influence on me as she explained what was happening and simultaneously kept in contact with the conveyancers.

I am so glad we went through the purchasing process with Avi. Her clear way of communicating and easy manner helped make things a lot less stressful than they may have been. I would certainly recommend Avi to anyone, whether they are selling or buying.

Avi is a dedicated and diligent agent
We could not be happier with Avi's performance selling our house. She guided us through the whole process, kept us always informed, was very proactive, friendly and easy to communicate with. Her dedication was such that she kept being approachable at any time, even outside standard hours. And after all and most importantly she achieved a very good result for us.

We have purchased a townhouse in Sapphire Beach from Caroline recently. She was very professional and hard worker, and gave us many useful advices. Thanks a lot.

I highly recommend First National Real Estate Coffs Harbour to anyone who is looking for a property manager to manage their property, they go about their business in a very thorough and professional manner, are good communicators and have the landlords best interests at heart.

Joseph Doueihi

As tenants, we had such a pleasant experience with First National. Lisa (the property manager) always treated us with dignity and respect and any work that needed to be done on the property was attended to quickly. Highly recommend!