Fernwood Fitness

Great facilities, friendly staff, and a wonderful variety of classes and times! Couldn’t recommend more!

Brilliant gym and staff. Has all the kit I need for my workouts and some great classes to choose from (though I have only tried spin!) Staff are amazing and so friendly and welcoming) (Rosanna has been the best!) Definitely recommend the gym.

I'd give no stars of I could. These guys have been spamming me via email and sms since December with marketing and sales. I was a member in 2010-2011 so I have no idea why they even still have my details. The dietician told me I myst be lying about my food intake (I wasn't) and the PT told me I just needed to want to be thin and that I was lazy. I have hypermobility and chronic knee pain, I can't run because of this but she said I was lazy. The EP I had there was great and ripped into the PT for her putting me in danger of injury. I followed up my weight gain while eating salads with my GP and we discovered it was health issues and the diet and exercises the staff were trying to force me to do could have killed me. They don't listen and they don't have properly trained staff. Even if I was considering giving them a second chance, I wouldn't be after a month of spam and harrassment.

The best pancakes. I always keep it simple and order a short stack, butter and maple syrup. Pancakes at the rocks never disappoints. Attentive and fast service.

Absolutely love Fernwood! The team are super supportive, especially the beautiful trainer, Adele?

I love coming and doing my workouts here. Was never one to go to the gym as I found it intimidating and uncomfortable but these ladies have changed my outlook and perspective on going to the gym and fitness in general. Staff are always helpful and welcoming and lovely members too!

I only got to come in a few times, but I always felt comfortable even during unstaffed hours. The team, gave me all the right information re the process to transfer clubs and were always so lovely and helpful!

Love the fit 30 and how everyone supports each other. The trainers are just a joy to go and see.each day

I wish I could give this gym a 0 rating. I've been an on-off member of Fernwood for 4 years now. The promises they made me to "check in" because there was "no point donating to the Fernwood Charity" aka they would check in regularly on my health have meant harassing text messages and standardised junk emails. Their technology is laughable, their booking system is full of bugs and most importantly their contract is a joke. I was charged a dishonour fee because they charged my account at 1AM. I contacted them to rectify this and was told by the owner that "they had done nothing illegal" and "our services are open to you.its up to you to go" and made no apology for the misunderstanding. She came across as rude, and defensive and her customer service skills are appalling. I would rather be unhealthy and overweight than exercise at a gym that creates such an unsafe unkind environment.

Joined just over two years ago.the staff there made me feel very welcome, the classes are amazing with a variety so you can pick and choose. Love training at the gym and have met some lovely people who have become really good friends there.

Love having a friendly place to come to after being out of action for so long since becoming a mummy.the creche keeps bubs happy so i can make me and my body happy! Thank you fernwood miranda! Xoxo

My sister and I have had such a great experience at the club. You can tell all the staff and other members just want you to do well for yourself and feel healthy and accomplished.just a lovely and welcoming environment: D

I was going to sign up this morning but seeing how common the negative feedback is with ppl trying to leave this gym is overwhelming. Sadly every response to the reviews left isnt personalised its all copy paste with the names changed ‍️
May want to find a new manager and work on your customer service skills

I like the Pilates classes and teachers, but service at the desk is not the best. I made my partner wait for 40 minutes waiting for my membership to be done and it was not completed, one of the ladies was not polite: (I'm hesitant about membership now.
Upd. All was sorted out. Great stuff corporation!

So in love with this place OMG! Stumbled upon it one day on my walk in the area and thought i'd check it out. Six months down the line I have become a gym junkie! Never have an issue getting into classes (unlike some other local gyms) and the staffers are always happy to help (even a pest like me! Lol ;D) love you ladies, thank you for everything xx

Always friendly faces when you walk in! Equipment is exactly what I need. I love how many different group fitness classes I can do through the week. The new renovations have the club looking FAB! Definitely recommend!

Always a clean and lovely place to train. A wide range of classes to get you into shape and feeling like a better you! Whenever you walk in the door all you see is happy faces. Love this gym!

Top of the line equipment and effective policies in place due to COVID. I always know I'm in a clean club with friendly staff:)

The strangest most alienating culture I've ever experienced at a gym. Facilities were average at best and they just couldn't understand why I didn't want to sign up for the free sauna. I'd put your money and time at a gym thats more positive and inclusive.

Extremely unprofessional and only care about your money.
Management (Fillipa) is so argumentative and doesn’t understand how stick to agreed contract terms.
Have to get fair trading involved in matters that should be simple to resolve.
Not to mention classes are almost impossible to attend due to waiting lists.

Worst gym with bad customer service.

When I enquired about my contract being finished in a week as stated on contract and not being able to attend gym during staffed hours, I was asked by Fillipa to prove my shift work hours and was told even if I was to prove my hours it would be for no reason and I would be charged a cancellation fee. How confusing is that.

By far the rudest management with no idea and no ability to build rapport. Save your money go somewhere els.