FAST DATA RECOVERY PTY LTD
| Address | 77 King St, Sydney NSW, Australia |
| Phone | +61 1300 500 400 |
| Hours | 00:00-24:00 |
| Website | www.fastdatarecovery.com.au |
| Categories | Data Recovery Service, Computer Consultant, Computer Security Service |
| Rating | 4.4 48 reviews |
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FAST DATA RECOVERY PTY LTD reviews
48I am in the USA. One of our servers was hit with ransomware (RDP wide open, wasn't me). The price they requested was slightly higher than the ransom but it was easier to convert USD to AUD than to buy Bitcoin, and they got the job done as promised. This was over the Thanksgiving holiday too. Would recommend to anyone and God forbid it happens again I know who I will call!
FDR did a great job in working with our IT specialist to ensure all our data was decrypted. I would recommend them to any in Australia, it was very hard to have the confidence in a company on the internet when you have just been hacked and ransomed but it was certainly helpful to be able to call and speak to someone in person.
FDR is a life saver! They were able to recover our data 100% in 5 days as promised. They were constantly in touch letting us know what was going on and always provided an update irrespective of the time. They do definitely work 24/7! M so happy I used them and I am going to make sure they are responsible for my business IT security from hereon!
24-7 support and they do get it done or you do not pay them! They did a wonderful job for us (2 passes of Gandcrab). They took quite a while but were working on it every day.and I am in the USA!
Excellent service, they did not hesitate to answer and make us a quote to save our information, luckily we just needed a database and found a backup of it.
They were successful in decrypting however, they did not stand by their higher quotation for a priority service.
We were given two payment options:
Emergency (1-5 business days 24/7 for an average turnaround) and
Standard (up to 14 business days M-F 9am - 5pm Business hours)
We chose the emergency option at the higher fee but they ended up taking 15 days. If they offer a 1-5 business day service for a higher fee, I think they should honour the timeframe agreed to or refund the difference.
We were extremely happy that we got in touch with FDR to get this issue resolved. They were able to recover 99% of our total encrypted files and we are happy with their service.