Fantastic Furniture

I went to Fantasic Furniture this afternoon as I was looking to buy a lounge, bed suite and dining room table. I even knew which lounge I wanted. There was one staff member in the shop and the whole time I was in the store he was on the phone having a personal conversation on speaker! How do I know it was personal.he was talking amongst other things why he had a shower today. I gave up and went to Amart across the road and ended up buying a lounge and bedroom suite. The sales person at Amart wants to thank this guy at FF cause he just made a $4000 sale thanks to his non customer service.

I had heard a lot about fantastic furniture from friends so i went to near by store in Auburn to buy furniture for my apartment. The customer service was really bad. I talked with one of the members about delivery and stuffs. The girl was giving a Judgy look and kept on turning face around and laughed with her coworker while i was asking her questions. Made me feel awkward and uncomfortable. This is the first time i have felt uncomfortable and kind of bullied in any store. I immediately went out of the store without even buying anything.

We received a faulty item From our online order and the lady from Auburn store was really helpful to arrange an exchange for us from another store as they were out of stock. Great customer service, thanks a lot:)

I’m Not one to write reviews on here but I’m absolutely disappointed in what was delivered to my place this morning
After waiting 6 weeks for a sofa I was sent one with legs that don’t even fit.
One of the screws for the leg is now stuck in the sofa. 2 of the legs screws are shorter than the others to be honest for a $608 I would expect better quality but unfortunately that is not what I was given today.i called as soon as I saw the issue I was told I would be contacted soon never was I had call them because I saw they were closing soon. I can not wait another 6 weeks let alone few days for them to give me a new sofa. It’s just frustrating.

Very poor delivery. They have a separate delivery vendor. If you reach out to fantastic for delivery issues they will just instruct to contact delivery vendor. The delivery keeps getting delayed and you have to follow up multiple times.

Good value for money furniture.
Bought some bedside tables and a tall boy 15 years ago and they still work well.

I always enjoy to visit the fantastic furniture, u can find affordable prices and exceptional service.

To go to ur store TODAY and was lovely to see the asian male ignore us when we called out for help. The 2 staff males at the desk and the female staff were talking and pn there phones. Noone asked us for help at all. 15 min later we left as soon as i said in a high voice staff prefer to be on there phones instead of serving they put it away and went to the computer pretending to work. Just wow. We wanted to buy couches and beds. We will take our business else where.

1 star is being generous. If i had known how terrible fantastic furniture was and their staff, I would have opted to eat my food off the floor rather than purchase my dinning table from here. Low prices are not an excuse to treat customers the way I was, given the fact that I had defected goods.

I’ll be forever grateful for the manager at this store that replaces my cube stand for free 8 years ago.

8 years ago I moved out of shared accommodation (OOHC) at 17 years old. I had purchased a starter home set at this store and built everything myself. The cube was incredibly hard to build alone. As a result it broke.
I called the store and they replaced it with a brand new one and even delivered it to me for free.

Now 8 years on, I still remember this! The service was amazing.
I look back on this time in my life and am so grateful that someone actually cared and I felt supported during such a chaotic part of my life!

We ordered online a bed, a coffee table and a bookcase on 15 June. Waited for 3 weeks but no delivery scheduled. Upon calling the store, we realised one item just reached a Sydney port while another was still on a ship somewhere in the ocean! We had to cancel the bookcase and coffee table, so as to not delay the delivery of the bed. The staff I spoke to was not rude, and he did try to help. I think Fantastic Furniture should not have allowed customers to order items that they don't have in stock. A wait time of 6 weeks to 2 months simply doesn't make sense. Our bed was finally delivered on 8 July (23 days after order). The two delivery staff were polite and took care not to damage the common areas. We love the new bed, but the stress of dealing with the delays makes this a 3-star experience. For comparison, we ordered a sofa, a rug and three bar stools from IKEA on 3 July, and received everything just two days later on 5 July. Excellent communication from IKEA, and a link to track the status of your delivery (with Fantastic Furniture, you have to keep calling the store to follow up). In summary, we decided we won't buy from FF again because the stress isn't worth the savings of maybe only $100-$200.

Waiting more than 40 minutes for someone to come and help or even approach us to ask if we needed help.
2 girls standing at the counter and chatting and just ignoring customers.

Not happy.

Their customer service is good, delivery service is good. HOWEVER product quality is horrible. Today just morning my bed was delivered and let alone let it pass 1 day, things are coming off from day 1. I DO NOT recommend anyone buying furnitures from them. I always bought my products from Ikea before just thought would change to them for once - it was undoubtedly a horrible decision.

Their prices are good, which is why I ordered an item from them. It’s been 10 days and I haven’t received a single update on the delivery. Upon calling the store, the staff member was rude and mentioned that I need to follow up with their customer service through the website and she can’t transfer me. They are unable to update me on the delivery status! Better off ordering from IKEA instead.

Just buy furniture from ikea, they are the best, at least they will buy your ikea used furniture. I tried fantastic and it was awesome when I bought my coffee table and TV unit, and they told me it has warranty for 5 years which is fantastic, 2 years later the coffee table started to crack a tiny crack, I didn’t care about it, after that it started to become bigger and bigger, I sent an email to the customer care team and they told me Unfortunately The coffee table was limited edition. I asked them if I can refund both the coffee table and tv Unit as I don’t want to have different coffee table that doesn’t match with the tv unit, and they said yes I can do that. Later when I contact Fantastic furniture (Auburn) the guy was very rude and he refused to refund the coffee table and assuming that I broke it my self. They are very nice when you buy from them but very rude when you try to use the item warranty (Mr Dinesh is very rude) but never mind, will go to ikea and buy a good coffee table. Just continue losing your customers

Big selection of sofas, dining tables. Bedroom furniture. Even outdoor furniture. Low prices. Furniture is of a medium level quality. But still good for the prices.

In have purchased a book case from the Auburn store and found that the panels were damaged when i opened the box. Spoke to their store and they have another part in stock but they said it will take 4 weeks to deliver the exchange part. It is your fault and still you guys wants me to wait for another 4 weeks for the replacement part which you already have in stock. Poorest customer service i have ever seen.

The store person didn’t order the right thing, after waited for months the product to arrive and found the sales person didn’t place the order with the door! Incompetent

Never shop there again would not match the price from the Burwood store telling me that the price at Burwood was floor stock in actual fact it was for a new one. Staff where rude and told me there was no manager in store when I asked to see a manager

Very poor customer service. The help desk lady was very rude and did not know how to have a proper conversation with customers. We had taken one of our bar stool chair as it had some defects and in warranty. She started accusing us as if we had broken the chair and taken it to the place for exchange. We took the same chair to prospect Fantastic Furnitures and had an awesome experience with the customer help desk their. Nour you need to learn to speak with people first. You are in the wrong profession.