Fantastic Furniture

The standards have dropped alot since the last few times I was there. Although the prices have increased drastically. The same bedroom set I had bought a few years ago for $1600 has gone up double the price. Not worth it.

Full of over priced flat pack from china cheep compressed wood to make furniture will last u about 6 days maximum how they are still in business is beyond me

Brought a online only order no communication no phone number for the delivery company no refund it's been over 2 weeks since the delivery was supposed to arrive do not shop at fantastic furniture unless you pick it up yourself there is better and cheaper elsewhere there delivery company is shocking I feel like I've been scammed

Excellent customer service. David was very helpful and kind. The rest of the team were upbeat and having fun. Much better prices and experience then all the surrounding furniture places!

I received my bulky purchases without any help for unpacking while I paid for delivery service totally. It was so annoying they didn't explain clearly in the store about it and was not responsible for that.

What a poor and pathetic customer service. Delivery was cancelled twice and no one even bothered to contact me to provide an update.

I had a qwfully bad experience with the stock. I understand there are covid related impacts but the least that could be done is a partial delivery free of cost to help others especially when you spend loads at the shop. Always running for dollars (even double digit) is not a sign of customer satisfaction and happiness. Very Disappointed with them. Wish I could give a minus rating

Paul there was amazingly helpful. Would highly recommended shopping at the crossroads store and dealing with Paul.
Love our new queen bed.
Thank you

FLATPACK Assembler Service by Fadee was quality and professional. Fadee is very friendly and helpful. He is very quick, efficient and knowledgeable.
Will definitely and happily recommend him for anyone needs furniture assembling service:)

There’s this dumb4ss, smart-4ss-wanna-be called Paul (from Crossroads store) that thinks arbitrarily using customers’ personal information, such as a customer’s contact number, for unwarranted, unwanted phone calls, EVEN AFTER ADVISING THAT I DO NOT WISH TO BE CONTACTED (hence the creation of emails, text messages, etc) is funny! Guess what, Paul? You got another complaint for your sad, poor, hilarious attempt of trying to act like a smart-ass…! Worth a 1 star review, something I’ve previously thought to be unfair to give due to the work of other professionals within the business that are, unlike you and indeed, professional…

This is the Worst Costumer care ever. I've waited 3 weeks for them to bring my beds and mattress. 3 weeks later, they called me so they can bring my Bed Furniture. They Didn't Showed up, I called them a lot of times for 1 hour until, I hanged up. Finally They called me 'apologising' that why they didn't bring my Furniture. Today they bring only my Mattresses not my Beds. BUT they bring the wrong
Mattress. I called them again but they didn't answer. They need a new Mangement.

The worst customer service. Ordered a bed and had to borrow a truck to pick it up. Got home and realise they gave me the wrong items. Drive back and they were closing up and even though there were still staff there they refused to help me and told me to come back once they were open. Called up and had delivery organised and took time off to receive the order but they didn’t even show up. Calling up all day but no one wants to answer the phone and courier company put us on hold for over and hour and just hung up the line. I will be wanting a refund out of principle. You treat customers that poorly then you do not deserve my business.

Like shopping here. Haven't had a problem with their furniture. It's good for families on a budget and need the basics. The staff are always helpful

Great service fast online click and collect next day Amazing, warehouse Staff friendly and fast.

Amazed with the high level of customer service. The products are amazing at reasonable price point.highly recommend them to everyone.

Horrible customer service! I bought a set there and the lady that served us had bad attitude and she also tried adding more items into the package that wasn’t asked for

This place has some really nice furniture. Not always the best quality but still great. Very friendly staff here

Great selection of furniture, sometimes a bit of a wait to get certain things in but good quality. Staff instore are friendly and helpful, as are the crew in the warehouse. Overall a pleasant experience

Reasonable but fixed pricing. I wish there were more attendants to answer any queries - very short staffed I'd say

Great Experience!
Very helpful staff. Came across a very intellectual girl named "Basmah", who went above and beyond to assist me with my purchase.