Europcar Sydney Parramatta

Impossible personnel under all guns,

When we return the car we have to wash it at our own expense because the guy didn't want to do it unless we paid the $200 he asked for extra for the dust.

Apparently we went off-road because there was dust in the joint of the tailgate - that was his first move, he always does that apparently, me
I think the $200 was apparently his Christmas bonus, the person (Nelson) sent us to the nearest car wash when we didn't want to meet his $200 demand for the cleaning -

There we had to pay $70 out of our own pocket - harassment -

the guy would get his papers from me straight away - because he isn't honest with the customer -
He wanted an additional payment for late delivery, but we handed in the car 1/2 day earlier. When we told him that, he said “ah, yes, that's right” - but asked for money first ;-)

When we arrived to return, two people were walking across the yard, an additional one was playing with his smartphone at the wash bay -
The “boss” then came out to the car - the yard is full like in Tetris - there don’t seem to be that many cars for rent)
No professionalism at all

The first time I had to wash a rental car when returning it - unbelievable!
I will also complain to the company

Customer service very rude who i spoke with at the front desk his name is nelson he told me he has a car available then tells me no car for you really disappointed how professional insurance company deal with people un experience

My husband accidentally left a boot load of brand new camping equipment for my children’s upcoming camping trip in the back of the car. My husband drove there straight away when he realised and the car had been leased out an hour before. Hassan offered the customers number to my husband but my husband asked Hassan to call due to privacy laws. I have called the Granville depot several times. I’ve been told Christian the manager is too busy, they’re all too busy to call the customer. I’ve been told Hassan was fired because of me even though he never tried to help me. I’m feeling deflated and frustrated that 3 phone calls to head office and the Granville depot has got me nowhere. This lack of help in what seems an easily solvable situation only leads me to believe that someone kept the items. How hard is it to call the next customer that hired the car and say could you please return the boot full of camping gear. Apparently making a phone call is very difficult but I’m sure if I scratched the car they would have found that, but no, I returned a professionally cleaned car that was better than when I got it. The first thing they should do is check the whole car after hire and before hire. Any properties found should go into lost property which seems a normal policy. None of that happened because the car was perfect and they didn’t follow their own procedures. The first car I had to return reeked of a million cigarettes and I had to return it. It absolutely stunk. If nothing happens by Friday when the ca is returned by the other client I’ll go as high as I can go out of principle to make sure this shonky business is outed. Do your job. It’s not that hard!

Person that dealing with me name Mr zareh.he is very professional and he make my rental very flexible.been renting from long time but this rental was amazing because mr zareh.

Came to pick up a car on 14/04/2023, had really bad experience with the customer service. Was there early as I had to be somewhere at 10am.first in the line's waiting to be call as all three of staff were at the counter plus a lady in the office. Unfortunately took them half an hour to be call. As I was on the counter another client came. Finish all the paperwork and I was given keys to go and inspect the car. MG3 fuel was two bar off, came back to let them know. Found all three staff were arguing with that client, so I approached the one on far right then I got yeld at by the lady. So I sternly respond that I need to go and car is not full with fuel. She lie in my face, " that's how MG3 are just fill it up on return. " I have a picture of before and after when I Fuels it up but couldn't be bothered arguing back. I wouldn't recommend this eurocarsite to anyone due to poor customerservice.

Can not understand how this branch survives. I think Mr Christian Pirrie actually doesn't want you to take any of his vehicles.

I would have walked away from this branch unless I was forced to use it by my insurance company. There needs to be a customer service training to every staff there.

These guys are hopeless. The service desk team are unfriendly and rude. Honestly one of the worst experiences. Highly not recommended.

Please don't waste your time here. Absolutely worst service I have ever experienced in my years of booking car rentals. Came on a business trip to Sydney for the week, booked ahead of time. Only to find the staff rude, untrained and incredibly inconsiderate. Oh and my booking was apparently cancelled with no prior notice. Thanks for wasting my time guys!

The worst customer service.parramatta has a bunch of liers sitting at their store.i have multiple times booked car via 1300 number and got it cancelled by parramatta store. They keep changing their mind, they called me n said no cars are available and the next moment they asked me if i can pick up the car today evening, i was in dire need of a car for 2 week and i said yeah sure.and then they called me again n said no cars are available. It was so frustrating as they are not even listening to you, not cooperative at all.i went to A2B hire car and literally they delivered the car at my work place.you should learn something from your competitor, customer service is paramount in your line of business.

Definitely won't recommend going to europcar. Customer service is good in store except for the manager but guy named Nelson was really helpful finding me van i short notice. I was a long-term commercial rental customer from 2019 and I was hiring 5 to 9 vans consistently every month but realised they have been charging me 141 on top of monthly rental for every van. And returning the vehicle is a night mare especially with manager as he charges you multiple excess for the same van if he finds more than 1 damage which is 2750. Had to pay 4150 for a scrached bumper for small LDV van. So I have returned all the vehicles and took my business to budget where I am getting better rate and had to pay excess once if there is any damage caused.

Very disappointed with the staff and manager, made us drive a full hour to get the Ms bank card as they only accept deposits with cards and in the customer name. They would not help us by finding a solution. As in accepting my bank card or a cash deposit.for just a 100bucks.also the car wasn't cleaned properly before pickup

The worst car hire experience I have ever had in my entire life.
The staff at the front neither care about their customers nor their business, so disrespectful and they don't even listen. They were trying to put my personal information into their system without my consent. Keep away.

I had such great service here today. The man who served me was so kind and helpful and really went out of his way for me. So nice to deal with!

Go to Hertz or Avis. This place doesn't accept contactless payments. Be prepared to have a physical card because their system is unable to handle an authorisation charge with contactless. I had to pay an extra $50 for Uber to go home and back. The attendant was incredibly nice but this is a failure of the company.
UPDATE: When returning the vehicle, the service person was not nice. Sarcastic in her tone and cut me off when I was speaking. Clearly at her wit's end with her job.

What a joke this joint is. 30 minutes to get a car and I’m the only customer there. Booked a car 7 days prior and stupidly expected it to be ready, like when you collect one from an airport hire place but not here.the worker goes to the yard and takes pictures of plates of several cars all blocked in by other cars, back in the office and can’t find the keys in the draw to the cars she took pictures of and repeated this 3 times. Then can’t find the keys to the car they allocated to me. Couldn’t use the computer properly then had to move cars to get the one out for me. Car not washed or vacuumed. Avoid this place. I’ve never seen anything so disorganised, and I’ve see a lot.

Would totally recommend Europcar for all your Car, Van and truck hire they are one of the best Companies I’ve dealt with Great Job guys keep up the good experience

Be very careful.
When asked if we wanted the extra coverage, you say no. They tick yes, they hand you a complicated form to sign and then they rip you off.cheeky, and protected by a contract.
Absolute scam

Great customer service by the lady Shafia and the brunch manager. They were very helpful. Good vehicle as well. Highly recommended!

Great customer service and professionalism displayed by Nelson and Ashish. Would highly recommend Europcar Paramatta (Granville). I've always had bad experiences with previous hire car companies. However, I have now found a hire car business I can trust. Thank you Nelson and Ashish for going above and beyond in giving us a stress free high quality service!