Engadine Floorstore Carpet One

Poor customer service and unreliable due to installers not turning up on agreed day and the carpet layer turning up by himself and taking the whole day to install 2 rooms. The quotes included moving furniture, vacuuming after laying carpet etc but given one layer was onsite, that didn’t happen even though included in price.

From initial look through the showroom with the staff being so knowledgeable about the different carpet choices, timeliness of receiving the quote, quote follow up, price competitiveness, availability and flexibility in agreeing installation date through to the actual installation, Engadine carpets can not be faulted.
The quality of the underlay and carpet is also excellent and it looks fantastic
A special shout out to Ben, the carpet layer. He is awesome, such a nice guy, quality workmanship and as I was working from home that day can attest that he literally does not stop to ensure the job gets completed on time.
Highly recommend.

Had my carpet relayed on the 20th of January
Great company easy to deal with on the phone and the installer did a great job on the day
Highly recommended

Just had a floating floor installed to replace old carpet. The job was completed in a first class manner. The two man team were courteous, very careful, professional in their approach to the work and left our place looking first class. Thans again for your good work. 21/10/21

Well job started in November.
Finished end of March.
Arrogant owner with little communication with layer.
Even on last day fixing the work unacceptable work the contractor had to be told what was agreed to.by the owner.
Found the owner rude and aggressive.
Job still has not been done to what he agreed to after 5 months but over the having him and his contractors over again
Good luck with using them.
Glenn

Good old customer service is often difficult to find these days but I found a rare gem when Carpet One Engadine was recommended to me by a friend. After a nightmare experience with another company Jill was able to source my carpet and have it laid within a week of me visiting the store. Nothing was too much trouble and the carpet was a most competitive price.
I would highly recommend Carpet One.

Many thanks for the top quality & great job laying our carpet - fantastic job & thoroughly recommend Engadine Floorstore Carpet One

Great advice on flooring options.professional, punctual and friendly. Reasonably priced as well. They were happy to accommodate when I needed to collect and take samples away to make colour decisions for my property. Carpet looked great and was neatly installed including into wardrobe and linen closet. Thank you for your help, the good attention to detail and great job.

Highly recommend Jill and the team at Engadine Floorstore. I have had them do my house and recommended to many friends, family and clients.