Elite Cleaning

When reading the reviews I thought I was getting a great local service but based on my experience I am not impressed with the new management at all. The cleaners were unprofessional, didn't do the jobs that was requested and did other jobs which were not requested. Leaving me to get someone else in to clean the property. Based on this experience I would not hire this company again. Really disappointed.

They were quick to quote for an EOL clean, however after contacting them multiple times to book in via email and Facebook they simply ignored me. I guess they don’t need my business.

I enlisted Elite Cleaning Wagga for an end-of-lease clean on a DHA 3-bedroom 2-bathroom house. It was an easy open-plan style house and not overly dirty. I chose a 10-hour clean, which I knew was more than enough time to do an adequate job to pass inspection. DHA dropped into the property during the clean, whereupon the cleaner admitted she didn't have a vacuum cleaner or mop nor the tools to clean the bathroom fans. It wasn't surprising then, that the property failed to pass inspection with no attempt to clean some basic areas like the top of the oven, oven fan, interior windows or screen door tracking or mop the floor. There was no apology or immediate offer to clean the house properly, just an accusation that I'd only chosen to get a 10-hour clean and not the "recommended" 14 hours. After several phone calls and an email a cleaner was resent and the property cleaned to pass inspection. Not a cleaning company I would recommend!

Organised an end of lease clean after a 9 year tenancy.
Fantastic service from start to finish including the usual realestate BS.
Held true to their guarantee, no questions asked.
Will use again.
Highly recommend.

Elite in name only big thumbs down dont do business with them, they own the lodge on fitzmourise st, enough said

The team are amazing! I hired them for my end of lease clean and they were beyond incredible. I will definitely be using them again.
They were professional, lovely and even when I called last minute, they were able to fit me into their busy schedule.
Thank you Elite!

Hired this company to do complete weekly cleans of my house.
Every week things were left incomplete.

Windows, window tracks, washing, ironing and oven not done on initial clean and they had to return to clean them even though this was included in the "initial clean".
Oven cleaner left in the oven on 2 consecretive weeks, washing and ironing consistently not done.

Invoiced for $160 for 3 hours of work and the cleaners left my house within an hour of arriving and all they did was the floors and the bathrooms. Never again.

Elite Cleaning did a fantastic end of lease and carpet clean at a rental property for my other half and I. What impressed me the most was their professionalism and quick replies via email. Highly recommend!

Elite Cleaning was hired by the Junee Ex-Services Memorial Club to disinfect & sanitize the club. Their prompt reaction to our request and professionalism during the cleaning process was of the highest standard- we highly recommend them for any cleaning services!

Danny and his team are absolutely fantastic. The house was cleaned to a very high standard, and to be honest I thought the clean would cost more based on the quality at the end! Job well done, I highly recommend!

I cannot critique this business highly enough. My experiences dealing with Elite Cleaning Services Wagga Wagga has been incredible painful and stressful. My issues with the services they provided me are:

1. They did not allocate enough cleaners to the job and therefore worked just short of 2 hours over the original quoted time they said they would be finished by and tried to charge me for the additional hours.
2. They tried to justify taking 24 hours total to clean a 3 bedroom two bathroom house which meant the total cost was exorbitant.
3. They cleaning inductees was poor at best, the property managers had to arrange for them to come back and conduct a significant amount of re-cleaning, thank goodness they honoured their guarantee.
4. They broke a lock on a fly screen door and originally stated they would fix it and then a week later stated they had decided they didn’t believe they were responsible.
5. They cleaners tried to leave around the scheduled finish time but when I went back through the house I identified 4-5 jobs that hadn’t been completed, dusting and window cleaning. The cleaners had to walk back through the recently washed carpeted areas to conduct dusting tasks.
6. The cleaners tried to stitch me up for an additional 4 hours of work that came from
Owe her.

Conclusion: Poor quality, very poor value, poor business and customer service skills, DO NOT USE THIS BUSINESS!