Eagle Vale Central

Rude Receptionist, they don't smile or look at you. Looks like they hate their job. Just coming for money otherwise not.
Good swimming instructer. Really care your children. Totally opposite the receptionist.
I hope one day someone from campbelltown council will get them with their rude attitude.

This place is clean and huge,
1. Good parking
2. Library
3. Gym
4. Swimming pool
5. Steam room

Parents can play with kids and mum and dad can switch and do their workout

Heated Pool, Hot water shower, Family shower room, water is always clean, 2 sizes for kids pools well separated. Plenty of parking.

So apparently, this organization thinks it is appropriate to STEAL money from struggling international students due to the SHEER incompetence of their own staff. I will let you be the judge. I signed up to receive swimming lessons and was charged 70 per lesson. My instructor was all of a sudden unavailable and would not be available for several months. When I called to cancel my sessions, I was informed by their staff that my sessions would be cancelled on their end and I would not have to pay since I never received any services from them. I asked to make sure and was told that my sessions were cancelled. WHY THEN did I notice not one, not two but FIVE individual session charges on my account. When I called to inquire about what was clearly a mistake, I was told that the case would be escalated to a manager. I waited 2 weeks to hear back.and what did I hear? This manager asked me if I read the terms and conditions. When I informed her that I actually called and got my information straight from their organization, she asked again about the terms and conditions. I am a struggling international student in this country. I do not have hundreds of dollars to give organizations like this for free but they took it from me anyways. This is the WORST I have EVEER been treated by any one organization. While that money means nothing to them, it means a lot to me and my family and it is wrong to take money and not provide services, especially when I did my part and called to make sure everything was taken care of on my end. All I can do is hope no one else falls for their organized scam. Please take your money to people who care more about the service they provide.

TERRIBLE EXPERIENCE! The staffs are are incompetent and do not know how to give accurate information! If I could give 0 stars I would! Don’t waste your time or money go somewhere else!

We do swimming every Sunday for a gentle/recreational exercise at the pool. They open at 7: 30am on Weekend.
Better to come early as there are kids doing swimming lesson at 8am.

Came to bring my kids swimming ask there teacher if my daughters are in her class and she said no after checking with front desk they told me they are in lane 4 then another worker tell me there not in that lane or her class then I go back to the first lady I saw which is lane 6 and she just lied to my face saying I never asked her all within 10 mins of time after me going back to the desk to tell them they have told me the wrong lane could we have taken care of Incase of next time now my kids have lost 15mins of there class time and nothing was done about it

And also the play alot of music with swearing in it while this place is ment for family and kids it's a bloody joke

I love the pools here it's so warm and good for a cold day! Library has everything o could need for a good study day and the cafe isnt too bad. I haven't tried the gym yet but it looks nice

Very good
Staff
Helpful
Kind
Library
Quiet
Space for calming yourself
Pools
Great instructors
Lifeguard are everywhere

Terrible service. Over crowded. Water not clean. Band-Aid floating around in water. Absolutely disgusting. Swimming water not clear all blurry.
Staff members specially an Asian origin swim instructor and the swim coordinator with curly blond hair have horrible attitude. No work ethics or customer service skills. Acting as if they are doing a major favour turning up for work. The center is short staffed but that does not mean you will just hire any of these incompetent workers. You will just loose your business if you don’t value your customers @campbeltowncouncil Hope you look into this and address the issues.

Fun place. No outdoor swimming area but plenty of room inside. There are gym and library sections as well

Learn to swim staff members in the centre are extremely rude and mannerless.
They block off swim lanes at least half hour prior to the swim lesson start.
Then they keep swimming, giggling and chatting amongst themselves.
Also, the way they speak is horrible. This is the kind of examples they are setting in front of children. What a shame! Terrible experience.

Large centre, featuring swimming pool and library. Very clean, and staff helpful and professional.

Really happy with the swimming pool section, from a greeting with a smile at the front desk, to friendly life guards to clean bathrooms. Outdoor eating and open space to dry off, enjoy some lunch before another dip with the little ones.

Is there an option to give 6 stars here) ?

Eagle Vale Central keep amazing us every time! Amazing location, amazing facilities and as a special note - 'amazing staff'!

We send our 3 children there on Saturdays swimming sessions and they love it!

We would like to give kudos to Georgia, the admin staff in the swimming centre. This lass knows how to do her job. I must say, the best fit for this role! A no.of times we had to reorganise the swimming sessions for our children due to the family/health reasons. All these times, she politely and patiently has fulfilled our requests by making the necessary arrangements for that.

Thank you Georgia.keep rocking!

My wife and I had bad experiences from a different swimming centre (from a few people only). Just comparing them with Eagle Vale Central staff. What a difference!

Keep up the good work guys. We are so happy here.

And one more thing- with the library and fitness place inside the Central and the amazing surrounding walking trail and playground for children, this is a an absolutely wonderful.package!

We highly recommend Eagle Vale Central to any one!

Thanks,

Arun and Aiswarya

Please bring back monthly payment for gym membership, paying for 3 months instead of monthly is ridiculous and expensive. It's a great way to lose customers, whoever thought it was a good idea to make customers pay a lump sum of $300 for 3 months at a time sucks at business. I've been going to this gym for years and now I finally have to cancel my gym membership because it's just become way to expensive.

On arrival at both times had to wait while staff counter spoke amongst themselves. The greeting was blunt very unwelcoming and overall not professional.

Not a bad centre. The pool is good and the gym is adequate.
Plenty of swimming classes going on so check for times if you want to swim as limited lanes available when they are on.
The membership is a bit expensive but you can use it here Bradbury and mac fields so you have options. It's for gym and for any of the pools.
Chlorine is not as bad as Bradbury indoor pool.

So rude of the staff. "I don't need to explain the reason why the pool closed. " I can't believe she is working at council. I understand the public service might be closed all the sudden. But when people didn't know the centre is closed and go whole the way to centre, it's very rude what you got the answer is above. Rude people.

Good pool, but they charging me spectator fees $2, when I already paying for 2 kids swimming lessons. I am just entering as guardian for under age kids not using pool.